Simi Ramchurit
Rose hill
Summary
Motivated & pro-active individual with 9 years experience in the medical sector as a public relation and administrative officer and 5 years as a technical Travel & Medical Customer representative. I have good communication skills and quick integration in a new team.
I love new challenges that help me improve through commitment, perseverance and continuous dedication.
Overview
17
17
years of professional experience
Work History
Insurance Customer Service Representative
Swan General Insurance
10.2024 - Current
In my day-to-day tasks, I deal with more than 125 cases per week, problem-solving issues with walk-in clients
Claims Handler Health
MUA
01.2020 - 01.2024
- Customer service: meet walk-in clients for their claims submission regarding complex cases.
- Handle medical claims, process payments, and assess medical reports for guarantee of payments.( an average of 40 to 50 cases per day)
- Prepare payment plans and claims paid reports.
- Verify claims, provide medical coverage, as per terms and conditions.
- Assistance to agents, brokers, and service providers.
Public relation officer / billing officer
Clinique du Nord
02.2011 - 09.2020
Greet patients and visitors.
Assist them with their administrative procedure.
Collaborate with other team members to ensure a smooth stay.
Provide assistance and support to clients in crisis, and refer them to the appropriate resources.
Ensuring good customer satisfaction.
Medical claim application, organise transfers to tarmac and flight booking
Ticketing Trainee
New Asia Travel
01.2009 - 08.2009
Ticketing Trainee (Amadeus/Galileo system)
Education
Bsc(Hons) - Business Management
Part Time - Current
Accounting concepts - Business Accountancy
01.2020
May
High School Diploma -
06-2019
Effective communication skills courses
Customer Care courses
Fire warden Training - July 2018
First Aid course( basic)
(IATA) course only
Skills
- Efficiency in basic MS office tools
- Knowledge in medical Terminology, Medical Protocol
- Effective communication skills
- Customer service
LANGUAGES
French Fluent
English Fluent
Timeline
Insurance Customer Service Representative - Swan General Insurance
10.2024 - Current
Claims Handler Health - MUA
01.2020 - 01.2024
Public relation officer / billing officer - Clinique du Nord
02.2011 - 09.2020
Ticketing Trainee - New Asia Travel
01.2009 - 08.2009
Open University of Mauritius - Bsc(Hons), Business Management
Professional Skill Invest Ltd - Accounting concepts, Business Accountancy
Business English - High School Diploma,
Travel And Tourism Private Tution - ,
Cooking and sports
I enjoy cooking fresh dishes daily and go on mountain hikes.
Extra activities
Participate in CSR activities/ employee volunteer programs by making a positive impact in the society.
Marital Status
Single