SIKSHA FOKEER

• Developed and maintain operational guidelines for staff.
• Monitored key performance metrics to identify areas for improvement.
• Supervised operations team to support operational excellence and excellent customer service.
• Developed systems and procedures to improve operational quality and team efficiency.
• Introduced new methods, practices, and systems to reduce turnaround time.
• Monitored employee productivity and optimized procedures to reduce costs.
• Implemented new technology to streamline processes and improve operations and involve in different projects
• Assisted in recruiting, hiring and training of team members.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Trained and guided team members to maintain high productivity and performance metrics.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Work as officer in the operations dept for nearly 3 years and my duties were as follows:

• Processing of inward and outward cheques : Entries on Corebanking /sending files to BOM, daily reconciliation of entries
• Involve the implementation of new clearing system
• Processing of interbank in and out
• Processing of salary payments and government salaries
• Processing of office cheques on Finacle
• Order of cheque books for customers and office cheques for the depts/branches
• Capture of standing order/ ensure payments are sent to other local banks/ sending advice to customers for failed SI
• Ensure fees are taken for executed and failed SI
• Daily reconciliation of Banker Cheque, follow up for outstanding items & ensure transfer of stale cheques to unclaim GL
• Daily Nostro Reconciliation and timely follow up with respective depts to clear outstanding items
• Issue of Auditor's Confirmation letters and debit fees from customer accounts
• Carry out data maintenance on customers database: changes/ reactivation, etc
• Processing of abandoned funds to BOM and keep a record for balance on abandoned funds
• Sending advice for Matured FD
• Processing of draft and travellers cheques on Finacle and ensure funds have been received from correspondent banks
• Processing of cash withdrawals /cheque withdrawals/ cash deposit on customer accounts received from different post offices
• Processing of VISA letters/Certificate of Balance/ Certificate of no liability

Moved to Internal Audit Dept for 3 years and duties were as follows:

• Perform quarterly audit on different branches and ensures procedures are being followed
• Report any discrepancies noted and corrective actions taken by the team
• Perform audit on different depts: Operations/ Trade Finance/ Treasury/ Marketing/ HR/ Maintenance/ Corporate/ Recovery/ Credit Admin
• Work on projects like Upgrade of Corebanking/Internet Banking/ BI reports

Moved to Branch

• Worked as Customer Service Officer in branches: Quatre Bornes, Goodlands, Grand Bay, Triolet
• Involve in cross selling of different banking products: Debit Cards/ Standing Orders/ Account Opening/ Loans
• Buying & selling of FCY transactions
• Ensure branch targets are met
• Follow up with non performing accounts- calling customers to effect payment
• Calling customers to reactivate accounts

Acting Supervisor in Branch in year 2011

• Ensure procedures are up to date
• All registers are being updated
• Authorisation of entries on system
• Closure of tills
• Reconciliation of ATM
• Reconciliation of Vault transactions
• Staff Management
• Managing branch during absence of Branch Manager