Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sidhi Purang

Roche Terre

Summary

Dynamic customer service professional with a proven track record at Abz Group, excelling in conflict resolution and active listening. Enhanced customer loyalty through empathetic complaint resolution and effective follow-ups. Skilled in data entry and fostering relationships, driving repeat business and promoting operational best practices.

Developed strong interpersonal and communication skills in fast-paced, multilingual customer service environment. Demonstrated ability to navigate complex customer interactions and resolve issues effectively, fostering positive relationships. Seeking to transition into new field, bringing diverse skill set adaptable to various professional settings.

Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Abz Group
05.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Created and maintained detailed database to develop promotional sales.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Sales Agent

Circulution LTD
10.2023 - 02.2024
  • Developed strong relationships with clients through excellent customer service and regular followups.
  • Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
  • Enhanced product knowledge through continuous training and professional development opportunities.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Informed customers of promotions to increase sales productivity and volume.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Monitored service after sale and implemented quick and effective problem resolutions.

Education

Friendship College Girls
Goodlands, Mauritius
01-2021

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Computer proficiency
  • Conflict resolution
  • Professional telephone demeanor
  • Appointment scheduling
  • Data collection
  • Filing
  • Recordkeeping strengths
  • Proofreading
  • Quick adaptation

Languages

Hindi
Upper intermediate (B2)

Timeline

Customer Service Representative

Abz Group
05.2024 - Current

Sales Agent

Circulution LTD
10.2023 - 02.2024

Friendship College Girls
Sidhi Purang