Tulloo Muhammad Shuayb Hussayn
Camp de Masque
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work History
ICT Technician
Gambling Regulatory Authority
03.2024 - Current
- Facilitated end-user training sessions on software applications, increasing employee productivity with new tools and technologies.
- Conducted regular maintenance on computer systems, ensuring optimal operation and minimizing downtime.
- Serviced existing accounts, obtained project orders and established new accounts by planning and organizing daily work schedule.
- Promoted a culture of continuous improvement by proactively identifying opportunities for process optimization within the IT environment.
- Improved network security by performing routine vulnerability assessments and implementing appropriate countermeasures.
- Increased user satisfaction with effective communication and prompt resolution of support tickets.
- Managed inventory of hardware components, maintaining sufficient stock levels for critical replacements or repairs as needed.
- Developed and built customer relationships to surpass sales goals and maintain and expand market penetration.
- Created and executed marketing and strategic territory plans by employing excellent organization and follow-through skills.
- Streamlined IT processes by developing and implementing efficient workflow procedures.
- Provided remote support for offsite employees, ensuring consistent access to necessary resources while minimizing interruptions due to technical issues.
- Coordinated with external vendors to procure hardware/software solutions that met organizational needs while adhering to budgetary constraints.
- Established preventative maintenance schedules for equipment, reducing unplanned downtime associated with failures or malfunctions.
- Participated in business continuity planning efforts, assisting in the development of disaster recovery strategies for IT systems.
- Developed comprehensive documentation for IT policies, procedures, and best practices, enhancing knowledge sharing among team members.
- Implemented system upgrades for improved functionality and increased security measures.
- Enhanced network performance by troubleshooting and resolving technical issues in a timely manner.
- Optimized hardware and software configurations to maximize system performance and reliability.
- Collaborated with cross-functional teams to implement infrastructure improvements, resulting in enhanced efficiency.
- Assisted in the migration of data from legacy systems to new platforms, ensuring seamless integration and minimal disruption to users.
- Evaluated emerging technologies for potential incorporation into existing infrastructure, keeping the organization at the forefront of technological advancements within the industry.
Functional Tester
Allianz Worldwide Partners
04.2021 - Current
- Ensured compliance with industry standards by conducting accessibility testing for individuals with different abilities using assistive technologies such as screen readers or alternative input devices.
- Defined and administered standard testing architecture methodologies, processes and tools.
- Supported continuous improvement initiatives by providing valuable feedback on system functionality and usability.
- Evaluated forms of empirical analysis, modeling and testing methodologies to confirm product quality.
- Improved overall product stability by diligently reporting, tracking, and verifying bug fixes.
- Assisted in the creation of user acceptance testing scenarios to validate end-to-end workflows from a customer perspective.
- Advised internal and external customers on alternative testing products and solutions.
- Streamlined testing processes by implementing automation tools, reducing manual effort and increasing efficiency.
IT OFFICER
Sicorax - Uniconsults LTD
01.2022 - 03.2024
- Maintained 24/7 availability for critical system support issues ensuring minimal disruption to day-to-day operations.
- Provided exceptional IT support for staff members, resulting in increased productivity.
- Streamlined helpdesk operations through the development of efficient ticketing systems and workflows.
- Developed custom applications to automate routine tasks, saving time and increasing productivity levels within the organization.
IT Executive
Nundun Gopee Co Ltd
06.2019 - 03.2021
- Led a team of IT professionals to streamline processes, resulting in increased efficiency and productivity.
- Established robust network architecture for seamless connectivity across multiple locations, promoting efficient communication and collaboration among teams.
- Guided testing process and validation for major software releases.
- Implemented cost-effective technology upgrades, ensuring optimal performance while staying within budgetary constraints.
- Resolved workflow issues to optimize team productivity and improve delivery times.
- Negotiated contracts with vendors and suppliers, securing favorable terms for hardware acquisition and software licensing.
- Managed cybersecurity initiatives to safeguard company data and reduce the risk of security breaches.
- Designed comprehensive training programs for employee development in new technologies, fostering a culture of continuous learning within the organization.
- Spearheaded digital transformation projects, aligning IT strategy with organizational objectives and driving innovation.
- Oversaw incident management procedures, reducing downtime through prompt response to system failures or disruptions.
- Championed agile methodologies in project management for faster delivery of high-quality solutions tailored to specific requirements.
- Worked closely with vendors and technology partners on integrations, infrastructure and enterprise solutions.
- Determined best methods for IT to support key business objectives.
- Fostered a culture of collaboration and innovation by implementing effective communication channels within the IT department.
- Configured and implemented IT initiatives to produce measurable business value.
- Facilitated smooth system migrations without disrupting operations or compromising data integrity during organizational changes or expansions.
- Polled department heads to assess current and projected IT needs.
- Groomed team talents through robust professional development program and training opportunities.
- Developed and led large-scale technology initiatives for long-term strategic plans and solutions.
- Created long-range IT plan to support projected growth and requirements for added capacity.
- Supervised multi-functional teams of technology professionals, coders and support experts.
- Improved IT infrastructure by implementing strategic technology solutions and optimizing system performance.
- Designed internal dashboard for at-a-glance system and project status reporting.
- Served as a trusted advisor to executive leadership, providing insight on industry trends and best practices for informed decision-making in technology investments.
- Built IT infrastructure to support key business strategies and evolving processes.
- Optimized resource allocation by monitoring IT budgets closely and making strategic adjustments as needed throughout each fiscal year.
Salesman/Driver
Sha Electricals Ltd
01.2018 - 05.2019
- Developed strong client relationships through consistent communication and exceptional customer service.
- Increased sales by offering advice on purchases and promoting additional products.
- Assisted customers in selecting appropriate products based on their needs, boosting satisfaction rates.
- Increased sales revenue by identifying potential clients and conducting persuasive product presentations.
- Upheld high standards of customer service by promoting and upselling new products and services.
- Continuously updated product knowledge, staying informed of industry trends and competitor offerings.
- Provided after-sales support, addressing any issues promptly to ensure ongoing client satisfaction.
- Exceeded quarterly sales targets by implementing effective sales strategies and nurturing leads.
IT Trainee
Maradiva Villa Resorts & Spa
02.2015 - 05.2015
- Managing hotel server system, dealing with other parties to resolve issues in the hotel, Modem and MiFi Configuration, POP3 mail configuration, printer install/configuration/sharing, Drive Mapping, Deployment of new computers, Creation of new Users and giving access control right on server, Symantec Installation, Lan cable and phone cables preparation.
Education
Master of Science - IT
Open University Of Mauritius
Reduit 06.2024 - Current
BSc - Information & Technology
University of Mauritius
12.2017
Diploma - Software Development
Charles Telfair Institute
01.2015
Certificate III - Information, Digital Media and Technology
Charles Telfair Institute
09.2013
Mobile Application Developer with Worklight Studio v6.2 - IT
ICT Academy
Ebene12.2015
AutoCAD 3D - undefined
Innovative & Creative Learning Bell Village Port Louis
01.2012
AutoCAD 2D - undefined
Innovative & Creative Learning Bell Village Port Louis
02.2011
Internet Core Computing Certificate - IC3
Camp De Masque State College
Camp De Masque 10.2008 - 12.2012
Additional Knowledge
- Microsoft Office 2003/2007/2010/2013/2016/2019/2021/2024
- Microsoft 365
- Windows 365
- Microsoft Windows XP/Vista/7/8/10/11/12
- Linux
Personal Information
Date of Birth: 12 March 1994
Hobbies and Interests
- Cars
- Football
Summary
Professional with strong focus on quality assurance and software functionality. Skilled in test planning, execution, and bug tracking. Known for effective team collaboration and adaptability to changing project needs. Adept at identifying issues and ensuring optimal performance of applications.
Skills
Test case design
Manual testing
Waterfall model
Test execution
Timeline
Master of Science - IT
Open University Of Mauritius
06.2024 - Current
ICT Technician
Gambling Regulatory Authority
03.2024 - Current
IT OFFICER
Sicorax - Uniconsults LTD
01.2022 - 03.2024
Functional Tester
Allianz Worldwide Partners
04.2021 - Current
IT Executive
Nundun Gopee Co Ltd
06.2019 - 03.2021
Salesman/Driver
Sha Electricals Ltd
01.2018 - 05.2019
IT Trainee
Maradiva Villa Resorts & Spa
02.2015 - 05.2015
Internet Core Computing Certificate - IC3
Camp De Masque State College
10.2008 - 12.2012
BSc - Information & Technology
University of Mauritius
Diploma - Software Development
Charles Telfair Institute
Certificate III - Information, Digital Media and Technology
Charles Telfair Institute
AutoCAD 3D - undefined
Innovative & Creative Learning Bell Village Port Louis
AutoCAD 2D - undefined
Innovative & Creative Learning Bell Village Port Louis
Mobile Application Developer with Worklight Studio v6.2 - IT
ICT Academy
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