SHRIYA SOOLAKSHANA DEVI RAMFUL LINGAMA NAIK
Surinam, Bheekharry Lane
Summary
Dynamic professional with a proven track record in sales closing and customer relationship building, notably at Xceed LTD. Excelled in enhancing customer experience and exceeding sales goals through effective client engagement and solutions planning. Skilled in staff training and time management, achieving significant customer retention and satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Representative
Xceed LTD
Ebene
12.2020 - Current
- Greeted and assisted customers to foster positive experiences.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
- Developed and maintained relationships with new and existing clients to increase sales revenue.
- Coordinated with other departments to ensure timely delivery of orders.
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Recognized security risks to properly handle situations.
- Listened to customer needs to identify and recommend best products and services.
- Analyzed customer feedback to improve products and services.
- Reviewed monthly performance against targets set by management team.
Customer Advisor
Concentrix
Ebene
07.2018 - 12.2020
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Gained thorough knowledge of full range of products and services to make expert recommendations.
- Processed orders quickly and accurately.
- Supported sales team members to drive growth and development.
- Communicated effectively with customers both verbally and written.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Attended training sessions to stay up-to-date on new products and services.
- Developed long-term relationships with returning customers.
- Assisted customers with questions and concerns regarding billing cycles, due dates and extensions.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Reviewed customer feedback surveys for improvement opportunities.
- Greeted customers and provided excellent customer service.
- Advised customers on product selection based on their needs.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Managed multiple tasks simultaneously while maintaining accuracy.
- Strengthened customer retention by offering discount options.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Demonstrated a strong understanding of company policies and procedures.
- Collaborated with other departments to meet customer needs.
- Recommended additional products or services to increase sales.
- Provided product information to customers.
- Identified needs of customers promptly and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
Trainee Educator
Hindu Girls' College
Curepipe
06.2017 - 05.2018
- Conducted assessments to measure student growth over time.
- Offered students personalized educational, behavioral and emotional support.
- Prepared and graded subject tests for students.
- Created lesson materials tailored to different learning styles and abilities of students.
- Observed teachers in classrooms to improve skills and communication.
- Created lesson plans to incorporate mandated topics and include immersive activities for student engagement.
- Led classroom instruction, engaging students through interactive learning methods.
- Managed classroom discipline issues effectively while maintaining a positive learning environment for all students.
- Conquered challenges of working with highly diverse student population to attain exceptional student achievement.
- Built and strengthened positive relationships with students, parents and teaching staff.
- Assisted in planning and delivering lessons to students, using a variety of teaching methods.
- Developed individualized plans for struggling learners and those requiring additional support.
- Evaluated students on monthly basis and adjusted lessons accordingly to incorporate improvements.
- Observed other teachers' classes and provided constructive feedback.
- Used videos, lectures and moderated discussions to engage students during class.
- Participated in school events and extracurricular activities to support school community.
- Facilitated class discussions to encourage critical thinking and class participation.
- Engaged students through lecture and discussion, increasing classroom interaction to build inclusive learning environment.
- Facilitated small group instruction based on identified needs of students.
- Encouraged active participation from students by utilizing interactive teaching techniques.
- Planned and implemented lessons using various teaching strategies to meet diverse student needs.
- Attended and contributed to staff meetings.
Education
Some College (No Degree) - Art Side
Hindu Girls' College
CurepipeSkills
- Sales consultation
- Sales closing
- Solutions planning
- Customer relationship building
- Product promotions
- Exceeds sales goals
- Customer retention
- Client engagement
- Relationship building
- Customer needs assessment
- Staff training
- Customer service
- Customer experience enhancement
- Time management
Languages
Creole
First Language
English
Beginner
A1
French
Beginner
A1
Hindi
Beginner
A1
Certification
- 2010 : Internet and Computing Core Certification Program
- 2012 : School Certificate
- 2015: Higher School Certificate.
- 2016 - 2018: Teachers' Diploma (Secondary) Program in French
Accomplishments
- 2015 - Ranked 10th at the national level in Hindi literature (AS level)
Timeline
Sales Representative
Xceed LTD
12.2020 - Current
Customer Advisor
Concentrix
07.2018 - 12.2020
Trainee Educator
Hindu Girls' College
06.2017 - 05.2018
Some College (No Degree) - Art Side
Hindu Girls' College
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