Shivant Sukhoo
Vacoas
Summary
Seasoned Operations Manager and talented leader with over 4 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
11
11
years of professional experience
Work History
Operations Manager
Guardinal Security Ltd
04.2023 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management.
- Developed and implemented strategies to maximize customer satisfaction.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Regional Manager
Avacor Ltd
06.2019 - 04.2023
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Kept team compliant with security protocols and appearance standards.
- Investigated incidents and wrote reports.
- Submitted documentation for weekly payroll, managed schedules, and enforced policies.
- Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
- Conducted drills to keep security staff on alert and proficient with established plans.
- Coordinated protective service operations with other emergency response agencies.
- Developed improved training methods with focus on public safety and officer awareness.
- Completed vulnerability scans to identify at-risk systems and remediate issues.
- Served as liaison with public officials, company negotiators and other departments to maintain big picture understanding of security needs covering all corporate assets.
- Optimized security programs, administrative functions, business management and inventory control by enhancing planning and allocation of resources.
- Liaised with corporate headquarters on compliance with manpower, travel, replacements and operational requirements.
Fleet Officer
Betonix Ltd
12.2018 - 02.2019
- Wrote detailed narrative reports for use in investigations.
- Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
- Prepared and submitted detailed reports regarding assignments and ongoing investigations.
- Responded to emergency calls relayed from dispatcher or supervisors and communicated situation details to other officers.
- Reported safety and fire hazards observed on routine patrols and during inspections.
- Supervised, directed and evaluated assigned staff members and newly hired officers.
- Directed flow of traffic in construction zones and guided vehicles around automobile accidents.
- Recorded facts to prepare reports documenting incidents and activities.
- Conducted searches of individuals, vehicles and premises.
Fleet Coordinator
IBL Ltd
12.2012 - 07.2017
- Maintained accurate driver information for delivery scheduling.
- Suggested actionable improvements to increase efficiency and reduce expenses.
- Inspected vehicles and requested maintenance tasks be completed within specific timeframes.
- Positively interacted with drivers, upper management and shop department, which helped improve overall communication.
- Documented equipment transfers and sales details for accurate record keeping.
- Supervised maintenance team and effectively delegated assignments to optimize processes.
- Provided all drivers with pertinent safety materials regarding rules and regulations.
- Introduced incentivization programs to increase employee performances.
- Increased regulatory compliance by monitoring vehicles to verify adherence to operational, state and federal requirements.
- Trained drivers to manage time effectively, improving overall mileage performance.
Invoicing Clerk
Toyota(Mauritius) Ltd
07.2012 - 11.2012
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Cross-checked purchase order, receiving report and invoice to validate invoice accuracy before payment.
- Updated and maintained customer shipping information in SAP Software for on-time and accurate product delivery and invoice payment.
- Tracked approved and unapproved invoicing to produce critical month-end metrics.
- Identified, collected and analyzed cost data to establish performance metrics.
- Collected expense log reports and receipts to verify employee reimbursement requests.
Education
Certificate - Supply Chain Operations
Udemy
US08.2021
Diploma - Project Management
International Business Management Institute
UK07.2021
Certificate - Essential Management Skills
International Business Management Institute
UK06.2021
Certificate - Access Management, Security And Loss Prevention
The Security Academy
UK06.2021
Certificate - Crisis Management & Business Continuity
The Security Academy
UK06.2021
Certificate - Procuring And Managing Security Contracts
The Security Academy
UK06.2021
Skills
- Conflict Mediation
- Regulatory Compliance
- Report Generation
- Capital Investment Planning
- Multi-Site Operations
- Continuous Improvements
- Business Strategy Development
- Client Relations
- Workflow Planning
- Management
- Operations Oversight
- Customer Relationship Management
Timeline
Operations Manager
Guardinal Security Ltd
04.2023 - Current
Regional Manager
Avacor Ltd
06.2019 - 04.2023
Fleet Officer
Betonix Ltd
12.2018 - 02.2019
Fleet Coordinator
IBL Ltd
12.2012 - 07.2017
Invoicing Clerk
Toyota(Mauritius) Ltd
07.2012 - 11.2012
Certificate - Supply Chain Operations
Udemy
Diploma - Project Management
International Business Management Institute
Certificate - Essential Management Skills
International Business Management Institute
Certificate - Access Management, Security And Loss Prevention
The Security Academy
Certificate - Crisis Management & Business Continuity
The Security Academy
Certificate - Procuring And Managing Security Contracts
The Security Academy
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