Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Cabin Steward
MSC Cruise
07.2020 - Current
Enhanced guest satisfaction by providing exceptional room cleaning and maintenance services.
Ensured timely room turnovers for incoming guests by working efficiently and adhering to tight schedules.
Assisted passengers with luggage handling, promoting a seamless check-in and boarding experience.
Addressed passenger queries and concerns promptly, ensuring a positive onboard experience.
Housekeeping Room Attendant
Zilwa Attitude (4star)
06.2015 - 05.2017
Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
Hotel Cleaner
Zilwa Attitude Hotel (4star)
01.2015 - 06.2015
Contributed to a pleasant guest experience by maintaining clean and well-stocked restroom facilities throughout the property.
Supported hotel management with inventory control, minimizing waste and ordering necessary supplies as needed.
Education
Friendship College Boy
Goodlands
Skills
Equipment handling
Customer service
Time management
Cleanliness standards
Sanitation protocols
Security awareness
Teamwork abilities
Guest relations
Computer literacy
Basic repair skills
Lost and found procedures
First aid knowledge
Attention to detail
Maintenance knowledge
Organizational skills
Professional appearance
Decision-making
Turndown service
Complaint handling
Guest privacy
Personal hygiene
Inventory management
Emergency procedures
Initiative taking
Fire safety knowledge
Waste management
Problem-solving
Task prioritization
Active listening
Positive attitude
Emergency Response
Passenger Safety Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It is never too late to be what you might have been.