Enhanced team productivity by providing ongoing training, coaching, and performance evaluations for F&B staff members.
Reviewed customer feedback surveys regularly, identifying areas for improvement and implementing necessary changes.
Increased employee retention by fostering a supportive workplace culture that encouraged growth opportunities and open communication.
Improved customer satisfaction by ensuring prompt and accurate service in a fast-paced environment.
Managed daily financial transactions, accurately recording sales data and reconciling cash registers at shift end.
Waiter Lead
Utopia Ots
06.2024 - 10.2024
Waiter Lead
Royal Caribbean Ovation Ots
03.2024 - 05.2024
Waiter Lead
Royal Caribbean Jewel Ots
05.2023 - 11.2023
Waiter Lead
Royal Caribbean Jewel Ots
07.2022 - 02.2023
Chef De Rang
Lux Grand Baie
11.2021 - 07.2022
Assistant F&B Outlet Supervisor
Zilwa Attitude
10.2021 - 11.2021
Head waiter
Suffren Hotel
08.2021 - 10.2021
Head waiter
The Butcher Shop & Grill Grand Baie
08.2020 - 07.2021
Senior waiter
MSC Seaside and MSC Divina
10.2019 - 06.2020
Waiter
MSC Seaside
09.2018 - 07.2019
Waiter
MSC Divina
12.2016 - 08.2017
Trainee waiter
Veranda Hotel
06.2015 - 11.2016
Education
Sc O'Level - English, Art & Design
Friendship college
01.2013
Skills
Ability to work in a team in any position (team member)
Capable of sustaining work pressures and work at odd hours
Ability to learn and work rapidly
Fluent in English and French
Ability to value and make customers feel at ease during stay
Strong skills in money handling and prior POS knowledge
Sense of urgency and communication skills
Knowledge of food preparation and customer care
Knowledge of food and beverage operations techniques
Driving license (Manual)
References
Trainee Waiter at Veranda Paul et Virginie, Grand Gaube, Buffet Attendant at MSC Cruises, Assistant waiter at MSC Cruises, Waiter at MSC Cruises, Head Waiter at Le Suffren Hotel and Marina hotel, Assistant F&B Outlet Supervisor at Zilwa Attitude Hotel of Kalodyne, Chef De Rang at Lux Grand Baie, Waiter Lead at Royal Caribbean