Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Shirley Martin

Shirley Martin

Forest-Side

Summary

Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Operations Support Specialist position. Ready to help team achieve company goals.

Overview

15
15
years of professional experience

Work History

Office Manager

Advise Now
01.2022 - Current
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Updated reports, managed accounts, and generated reports for company database.
  • Interface between the company and its external contacts (banks and authorities, suppliers, accounting firms, etc.)
  • Controlled finances to lower costs and keep business operating within budget.
  • Management of information flows between the various departments and international offices
  • Development and management of internal and external communications and marketing tools
  • Technology watch, research and implementation of new software tool
  • Management and development of IT resources
  • Establishment of standardized administrative procedures (development of shared knowledge bases of management processes)
  • Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
  • Ensuring compliance with administrative and accounting processes, auditing;
  • Implementation of global and local procedures, training of new local administrative employees
  • Company life and employee well-being.

Shop Manager

DistriBeauty Ltd
07.2020 - 12.2021
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Maintained safe working environment by enforcing adherence to safety and security protocols.
  • Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
  • Updating of stock and dealing with suppliers for delivery.

Accounts Officer

The Gourmet Emporium Ltd
04.2016 - 04.2020
  • Communicated and resolved disputes with clients regarding outstanding invoices, payments and adjustments.
  • Assisted cashiers with processing customer payments and documenting orders.
  • Input vendor payments and updated accounts to reflect new balances.
  • Issuing of day to day sales report, chasing missing invoices
  • Processing of PO
  • Processing and following of both MCB Factors and Afrasia invoices
  • Monitoring of petty cash for both main office and Epiceries
  • Filling and despatching cheques

Senior Account Payable

Sands Dunes
12.2012 - 02.2016
  • Established customer relationships, interfacing with representatives and collaborating to achieve mutually beneficial results.
  • Obtained pricing deals, negotiated contracts, and solidified beneficial agreements.
  • Met with new customers to share product and service information, listen to needs and learn about business operations.
  • Prepared documentation, finalized sales and maintained records.

Customer Relations Manager

Intermart Bagatelle Distribution Ltd
09.2011 - 02.2012


  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Managed customer relations on ongoing basis to maximize customer retention.
  • Created customer support strategies to increase customer retention.
  • Participate in goods inventories
  • Perform clerical and administrative duties

Data Entry Operator

Kaddy Plus Head Office
02.2009 - 09.2011
  • Completed data entry tasks with accuracy and efficiency.
  • Maintained files, records and chronologies of entry activities.
  • Corrected data entry errors to prevent duplication or data degradation.
  • Follow-up of orders/ invoices, delivery notes, direct contact with suppliers for goods deliveries/ rejected goods orders etc
  • Liaise with AccoutnDept and Stores
  • Keep supplier's profiles up to date

Education

Accounting For Accounts Clerk

Sheffield School of Accountancy & Management
Rose-Belle, Mauritius
11.2022

Loreto College Mahebourg
Mahebourg
10.2000

Skills

  • Team Bonding
  • Sorting and Labeling
  • Account Reconciliation
  • Customer Relations
  • Mail Handling
  • Business Administration
  • Information Protection
  • Banking Operations
  • Written Communication
  • Travel Coordination
  • Database Administration
  • Accounts Payable and Receivable
  • Financial Tracking
  • Event Coordination
  • Excellent Multitasking Abilities
  • Office Supplies and Inventory
  • Clerical Support
  • Billing and Invoicing
  • Office Management Software
  • Microsoft Office
  • Performance Improvement
  • Organizational Skills
  • P&L Responsibility
  • Profit and Loss Statements

Languages

Creole
Native language
French
Proficient
C2
English
Advanced
C1

Timeline

Office Manager

Advise Now
01.2022 - Current

Shop Manager

DistriBeauty Ltd
07.2020 - 12.2021

Accounts Officer

The Gourmet Emporium Ltd
04.2016 - 04.2020

Senior Account Payable

Sands Dunes
12.2012 - 02.2016

Customer Relations Manager

Intermart Bagatelle Distribution Ltd
09.2011 - 02.2012

Data Entry Operator

Kaddy Plus Head Office
02.2009 - 09.2011

Accounting For Accounts Clerk

Sheffield School of Accountancy & Management

Loreto College Mahebourg

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Shirley Martin