Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Shika Ramgoolam

Rose Belle

Summary

Ensuring the smooth running of the company by performing key administrative tasks such as research, accounting functions and data analysis which include gathering and processing client documents, assisting and coordinating with the accounting team, preparing client bills, invoices, and receipts by assisting the front office team. I am a target-oriented individual who loves the challenge of ensuring every customer gets what they are looking for. As a people person, I find it easy to assist customers and derive genuine enjoyment from my job. My experience extends to provide customers with advice on the right products for them, and after years working in the industry, I feel that I am ready to take the next step forward by handling more responsibility.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Back Office Agent

Solocal
11.2022 - Current
  • Ensuring a smooth invoicing process between client and sales team
  • Entering and preparing customer documents and following them up
  • Managing and maintaining client database by inputting name, address and number via queries on database
  • Answering phone calls, taking messages if necessary
  • Summarize information from the relevant database
  • Working knowledge in common business tools such as: Microsoft Excel, Microsoft Word
  • Assist Sales staff on resolution of billing and reporting issues
  • Ensuring all payment and claims are done in proper condition to ensure customer satisfaction

Underwriter (Part-time)

Phoenix Insurance
01.2021 - 05.2022
  • Maintaining the system for raising renewals, ensuring they are actioned 3 - 4 weeks before the renewal date
  • Producing renewal documentation accurately
  • Chasing and receiving payments by cheque, credit card and debit card for renewals and policy amendments
  • Responding to enquiries from clients, brokers and underwriters received by phone, letter, email or fax and ensuring that all information required by clients or underwriters is obtained and communicated
  • Obtaining quotations by using our quote system, rating guides or by referring to insurers and issuing invoices and policy documents and updating client records
  • Updating the computer system with events, produce documents/correspondence as required

Sales Assistant

Phydra
11.2019 - 11.2021
  • Welcoming customer and providing them with advice on the store's products and services
  • Counting up the day's takings and depositing the proceeds into the safe and ensuring the store's monthly targets were met
  • Handling cash and card transactions and handling credit notes and returns and provide customers with advice
  • Dealing with customer complaints, and escalating the issue to management level if necessary
  • Assisting with in-store merchandising
  • Supervising a team of staff when the manager was not available and reporting to the manager daily

Education

High School Certificate (HSC) / School Certificate (SC) -

Mauritius College

Skills

  • Microsoft PowerPoint
  • Word
  • Excel
  • Decision Making
  • Ability to Multitask
  • Accuracy in mathematical calculations
  • Communication Skill
  • Fast Learner
  • Team work
  • Problem solving

Certification

  • Mircosoft Office Proficiency, 06/2017 - 11/2019
  • Accounts Clerk Training at Proffesional Skill Invest, 09/2021 - 12/2021
  • ACCA Level 1 - In progress, 04/2022 - Present, Currently doing ACCA LEVEL 1 certification by self learning and an online tutor.

Languages

English
French
Creole
Hindi

Timeline

Back Office Agent

Solocal
11.2022 - Current

Underwriter (Part-time)

Phoenix Insurance
01.2021 - 05.2022

Sales Assistant

Phydra
11.2019 - 11.2021

High School Certificate (HSC) / School Certificate (SC) -

Mauritius College

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Shika Ramgoolam