Sheshna Beeharree
Pamplemousse
Summary
I am a dedicated and adaptable professional with a strong foundation in information technology and customer service. Passionate about delivering exceptional service, I embrace challenges as opportunities for growth, and continuously strive for excellence. With a strong work ethic, perseverance, and a positive attitude, I am committed to making a meaningful impact in every role. I believe that success is built on dedication, continuous learning, and the ability to adapt in dynamic environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Specialist
Concentrix
Ebene Rose Hill
07.2024 - Current
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Contacted customers about potential service upgrades, new services and account changes.
- Improved customer service wait times to mitigate complaints.
- Developed strong customer relationships to encourage repeat business.
- Answered inbound calls, chats and emails to facilitate customer service.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
Waitress Trainee
Maritim Resort & Spa Hotel
Balaclava
12.2018 - 09.2024
- Part time waitresse at Maritim Hotel
- Implemented feedback from customers to improve service quality and menu offerings.
- Cleaned tables and chairs to prepare dining area for next customers.
- Maintained a professional attitude while working in a fast-paced environment.
- Provided excellent customer service during meal times.
- Responded promptly to customer inquiries about menu items, ingredients, and prices.
- Trained new employees on restaurant procedures and plating techniques.
- Maintained knowledge of restaurant policies regarding guest services and satisfaction.
Education
High School Diploma -
Knowledge Based Trainig Center
Beau Bassin Rose HillSkills
- Complaint resolution
- Customer relationship management (CRM)
- Call center experience
- Excellent written and oral communication
- Good communication skills
- Telephone etiquette
- Customer relations
- Complaint handling
- Call centers
- Problem resolution
Affiliations
- Hicking
- Gym
- Badminton
Languages
English
First Language
French
Advanced (C1)
C1
Hindi
Elementary (A2)
A2
Certification
- National Level 4&5 in Information Technology
- C++ Certification Course
- HTML Certification Course
- Certificate of Education Ordinary Level "Dayanand Anglo Vedic College Morc St Andre"
Timeline
Customer Service Specialist
Concentrix
07.2024 - Current
Waitress Trainee
Maritim Resort & Spa Hotel
12.2018 - 09.2024
High School Diploma -
Knowledge Based Trainig Center
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