Sheetal Henrage Soobhug

HR Administration:

• Maintain accurate and up-to-date employee records, including personal information, employment contracts, performance reviews, confirmation letters and attendance on both HRIS and SharePoint.
• Manage HR systems and ensure information are up to date
• Prepare and manage HR-related documentation such as offer letters, employment contracts, and termination letters, promotion and increment letters
• Manage probationary period and KPI setting for the team
• Manage employee leaves (annual, sick, vacation among others)

Recruitment, onboarding and offboarding:

• Coordinate the recruitment process, including posting job vacancies, screening resumes, attending interviews as per company policy
• Ensure that new hires attend induction and understand company policies
• Ensure all new hire paperwork is completed accurately and submitted in a timely manner.
• Manage the onboarding process for new employees, ensuring they have the necessary tools, for instance laptop, desk, uniforms, fuel card and sim card where applicable.
• Ensure proper management of uniforms
• Manage the offboarding process, including conducting exit interviews and ensuring the return of company property

Payroll and Benefits Administration:

• Process payroll for the business units forming part of the Operations department in a timely and accurate manner, ensuring compliance with local regulations.
• Administer employee benefits programs, including health insurance, retirement plans, and other company-specific benefits
• Resolve any payroll or benefits-related inquiries from employees

Compliance and Reporting:

• Ensure compliance with local labour laws, company policies and HR SOPs
• Prepare and submit necessary HR reports including headcount, turnover, and absence reports
• Assist in audits and ensure HR practices meet statutory and legal requirements.

Learning and Development:

• Identify training needs in collaboration with department heads
• Organize and coordinate learning and development programs, workshops, and training sessions to enhance employee skills and competencies
• Track the G1 and G3 application on the HRDC platform for refund purposes

Welfare Activities:

• Plan and execute employee welfare activities and events aimed at promoting a positive work environment.
• Develop initiatives to enhance employee well-being such team-building activities, and social events.
• Act as a point of contact for employees seeking support

Employee Grievances and Disciplinary Matters:

• Handle employee grievances, ensuring concerns are addressed promptly and fairly
• Investigate complaints and conduct thorough inquiries into employee grievances
• Manage disciplinary processes in accordance with company policies, including issuing warnings, conducting disciplinary hearings, and recommending corrective actions with the assistance of the legal advisor

Monthly Reporting and HR Metrics:

• Compile and analyze monthly HR metrics, including but not limited to headcount, employee turnover, absenteeism, and performance data
• Prepare monthly HR reports for senior management, providing insights and recommendations based on the analysis of HR metrics
• Monitor key HR indicators and trends to identify areas for improvement and support data-driven decision-making within the HR department

Employee Relations:

• Act as a point of contact for employee queries regarding HR policies and procedures.
• Support the HR team in resolving employee relations issues, grievances, and conflicts.

Performance Appraisal:

• Administer the company’s performance appraisal process for the departments forming part of Group Operations, ensuring timely and accurate completion of performance reviews (Mid-year and final year-end reviews)
• Assist HODs and employees in setting clear and achievable performance goals.
• Provide guidance on the performance appraisal process, including training managers on effective evaluation techniques.

• Assist the HR department in the hiring process.
• Directed Human Resources operations in absence of DOHR.
• Assist in employee compensation, transport, benefits, and welfare activities.
• Develop strategies and implement changes that improve job knowledge.
• Adjust employee benefits and incentive programs.
• To maintain daily revisions of Manning guide.
• Responsible for all adverts on social media, newspaper and other means of advertisement e.g. My Job, Mauritius Jobs etc.
• Ensure a fair recruitment plan and oversee new hiring, interviews, and orientations.
• Oversee employee recruitment and boarding skills, wage settlements, and dismissals.
• Compiles and presents periodic reports for management's utilization following corporate and government standards, encompassing turnover statistics, personnel inventories, absenteeism records, health and safety evaluations, accident reports, etc.
• Produce monthly reports promptly.
• Conducting exit interviews with the outgoing staff members.
• Conduct return to work interviews on a daily basis and to send a report to daily, weekly and monthly update to the Director of Human Resources.
• Ensure the application of labor laws.
• Promote a productive workplace and ensure a culture of collaboration and accountability.
• Foster a safe work environment with open communication channels.
• Develop the company payroll. Proficient in Sicorax HRMS.
• Resolve disputes and other possible issues within the company.
• Prepare and assists in disciplinary meetings.
• Supervise the dismissal process.
• Identify and provide counseling for employees in distress.
• Work with department heads to determine the training needs.
• Responsible to liaise with Government Authorities such as Ministry of Labour Industrial Relations and Employment, Mauritius Fire Rescue Services and Ministry of Health and Quality of Life for Renewal of Employee Lodging Accommodation Permit (LAP), Fire Certificate for both factory and dormitories and Health Clearance (Public Health) for Dormitories.
• Responsible to manage Welfare Officers to conduct housekeeping in Kitchen & Messroom for Dormitories and renewal of Food Handler's Certificate.
• Implements and monitors an effective employee relations and welfare programme in the hotel.
• Participate in Health & Safety activities, Fire Drills and First Aid courses.
• Carry out HRDC G1 and G3 refund.
• To be responsible for communications and coordination with HODs for Beach party, Staff party, Kids party and Townhall meetings.
• Working with different agents and Institutions for interns.
• Process and follow up on Interns applications.
• Managed over 200+ expatriates.
• Follow up on Visa Extensions, working out permits for Expatriates team members for hotel renovation and refurbishment projects.
• Responsible for Expatriates medical insurance, follow up for flight tickets for their vacations and airport transfers.
• Process Occupation permits for professionals and follow up on OP Renewal.
• Engage with EDB for obtaining occupation permits.
• Working in collaboration with foreign recruiters.
• Process Work permit and Work permit renewal.

• Reporting to Director of Human Resources with the duties stated below:
• Maintain and update manual and computerized employee records, legal documents, policies and procedures and other personnel matters.
• Responsible for the maintenance of employee Medical Scheme.
• Ensure all letters and phone calls for HR are being replied in a timely manner.
• Keep an orderly and updated filing system of personal files and other related filing process and update leave forms for employees then forward them to HRD for approval.
• Co-ordinate and maintain an updated record of all full-time employees and casuals.
• Responsible for leaves acknowledgement and all HR forms.
• Daily check of Attendance Sheet in all Depts.
• Issues new employees with related forms to be filled and documents.
• Update and issue HR monthly dashboard.
• Draft memos, warning letters and testimonials.
• Update team members' birthdays and Labour force.
• Inspect staff lockers every day and make a report to HRM on same.
• Co-ordinate staff sports and welfare activities.
• Monitoring of lockers, uniforms and grooming.
• Maintain staff notice board in clean and orderly manner.
• Transport follow up.
• Casual follow up.
• Follow up with Security.
• Follow up with HRDC.
• Attending Labour Office.
• Follow up on Occupation Permit & Work Permit application with all the relevant.
• Monitoring of dormitories and responsible for all expat houses checks.

• Maintains and updates files on employee records, legal documents and other Personnel matters, efficiently and confidentiality.
• Recruitment & Selection.
• Oversee Payroll.
• Administrative task.
• Welfare Activities.
• Payroll administrative works.