Sheela Groodoyal
Bel Air Riviere Seche ,Mauritius
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level supervisory position.
Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Bartender
Four seasons resort
Anahita
10.2023 - Current
- Assisted in setting up the bar for service shift.
- Maintained safety and sanitation standards with firm enforcement amongst bar staff.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Processed payments accurately and efficiently with POS system.
Bar Server
Royal Carraibean Limited
10.2018 - 09.2023
- Worked with inventory managers and bartenders to create special drinks and decrease waste
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Bar Server
Four Seasons Resort
08.2017 - 07.2018
- Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.
- Assisted cashiers with processing customer payments and documenting orders.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Restaurant and Bar Supervisor
Mas De Calabrun
05.2016 - 10.2016
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
Management Trainee
Four Seasons Resort
12.2014 - 01.2015
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Evaluated suppliers to maintain cost controls and improve operations.
- Pursued every opportunity to learn about all business at all levels and improve team member support.
Manager Trainee
Four Seasons Resort
06.2014 - 08.2014
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues, and promote brand loyalty.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Reviewed financial accounts for accuracy and resolved discrepancies.
Education
Diploma In Hospitality Management - Hotel Management
École Hôtelière Sir Gaëtan Duval
Mauritius Ebene04.2017
Higher School Certificate -
Droopnath Ramphul State Collegue
Pamplemousses Mauritius BA Hospitality Management - Hotel Mamangement
Eillm University
Mauritius EbeneSkills
- Restaurant Operation
- Guest Satisfaction
- Licensing Management
- Health Department Regulations
- Proper Food Handling
- Communications Strategies
- Guest Experience Management
- Billing and Payment Processing
- Hospitality Management
- Dining Room Organization
- Coding Standards
- Business Operations
- Cleanliness Standards
- Banquets and Catering
- Closing Procedures
Languages
English
Advanced
C1
French
Intermediate
B1
Hindi
Upper Intermediate
B2
Timeline
Bartender
Four seasons resort
10.2023 - Current
Bar Server
Royal Carraibean Limited
10.2018 - 09.2023
Bar Server
Four Seasons Resort
08.2017 - 07.2018
Restaurant and Bar Supervisor
Mas De Calabrun
05.2016 - 10.2016
Management Trainee
Four Seasons Resort
12.2014 - 01.2015
Manager Trainee
Four Seasons Resort
06.2014 - 08.2014
Diploma In Hospitality Management - Hotel Management
École Hôtelière Sir Gaëtan Duval
Higher School Certificate -
Droopnath Ramphul State Collegue
BA Hospitality Management - Hotel Mamangement
Eillm University