Sharvasidhi Purbhoo
Reservation Officer
Mauritius ,Intercontinental Mauritius Resort
Summary
Friendly Reservation Agent with proficiency in interacting effectively by telephone with guests of diverse ages, backgrounds and interests. Projects service-mentality with warm, caring attitude while maintaining efficiency and optimizing revenue. Offering 2 years of experience in Intercontinental Mauritius Resort Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Reservation Officer
Intercontinental Mauritius Resort
11.2021 - Current
- Enhanced customer satisfaction by efficiently handling reservation inquiries and providing accurate information.
- Streamlined booking processes for increased efficiency and improved guest experience.
- Managed high call volume, ensuring prompt attention to all reservation requests and inquiries.
- Collaborated with team members to achieve department goals and maintain high levels of customer service.
Managing Director
Haowanzai Mauritius Tours Ltd
01.2015 - 03.2020
- Increased overall company performance by implementing strategic management initiatives and streamlining operations.
- Optimized resource allocation for improved efficiency and profitability across all departments.
- Strengthened client relationships with regular communication, timely project delivery, and high-quality services.
- Expanded market presence through successful negotiation of key partnerships and acquisitions.
- Championed process improvement initiatives to streamline workflows, reduce costs, and enhance productivity.
- Launched innovative products/services that captured new market share while maintaining competitive pricing structures.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Assisted in recruiting, hiring and training of team members.
Education
Diploma - Hindi
Hindi Sahitya
Mauritius11.2007
Foundation - IATA
IATA
Mauritius03.2007
Secondary Education - Secondary Education
MPSJSSS Goodlands
Mauritius 11.2002
Primary Education - Primary Education
Petit Raffray Govt School
Mauritius12.1996
Skills
- Active listening
- Travel industry knowledge
- Attention to detail
- Reservation software expertise
- Team collaboration
- Problem-solving abilities
- Data entry accuracy
- Customer service orientation
- Excellent communication
- Multitasking capabilities
- Interpersonal skills
- Telephone Reception
- Telephone Reservations
- Transportation Information
- Problem-Solving
- Detail Oriented
- Payment Processing
- Reservation Confirmation
- [English , French , Hindi] Fluency
Affiliations
- Currently student of BSC Business Management at The Open University Of Mauritius
Timeline
Reservation Officer
Intercontinental Mauritius Resort
11.2021 - Current
Managing Director
Haowanzai Mauritius Tours Ltd
01.2015 - 03.2020
Diploma - Hindi
Hindi Sahitya
Foundation - IATA
IATA
Secondary Education - Secondary Education
MPSJSSS Goodlands
Primary Education - Primary Education
Petit Raffray Govt School
Similar Profiles
Felix TjonartaFelix Tjonarta
Concierge Team Member at ANA Intercontinental Manza Beach ResortConcierge Team Member at ANA Intercontinental Manza Beach Resort
WANG Hei CHAN (Hayley)WANG Hei CHAN (Hayley)
Pastry Chef De Partie at InterContinental Sanctuary Cove ResortPastry Chef De Partie at InterContinental Sanctuary Cove Resort
Bandith KaewpromBandith Kaewprom
Front Office Manager at InterContinental Pattaya ResortFront Office Manager at InterContinental Pattaya Resort