Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager
Sharonne HOSENBUX-JERY

Sharonne HOSENBUX-JERY

Recruitment Manager
Allee Brillant, Castel

Summary

With almost 20 years of professional experience in large international groups with a wide exposure in French Accounting, People & Project Management, as well as, Talent Acquisition.

Achievements include centralizing recruitment operations, improving applicant tracking and reducing processing times. Complex problem-solver with a superior work ethic and excellent organizational abilities.

Overview

23
23
years of professional experience

Work History

Recruitment Manager

Accenture Mauritius & Vietnam
01.2022 - Current
  • Collaborated with internal teams to continuously improve recruitment processes and execute as efficiently as possible.
  • Met with managers to discuss vacancies, applicant qualifications and characteristics of top candidates.
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Built and strengthened successful relationships with external recruiters and agencies.
  • Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
  • Managed recruitment team and trained and mentored new advisors.
  • Worked with recruiting teams and Leadership representatives worldwide to accomplish hiring objectives.
  • Customized wording of job profiles, social media techniques and website subscriptions.
  • Achieved staffing objectives through strategic and tactical planning, program management expertise and knowledge of effective recruitment, interviewing and training procedures.
  • Set and conveyed recruitment goals to downstream staff.
  • Collaborated with HR leadership regarding candidate salary determinations.
  • Designed, developed and implemented successful recruitment process to fill more than 2000 vacancies each year.
  • Created and implemented forward-thinking initiatives to improve employee engagement.
  • Identified and implemented appropriate strategies to increase employee satisfaction and retention.
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes. Put in place the adjudication guidelines to ease the background check process.
  • Structured compensation and benefits according to market conditions and budget demands.
  • Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
  • Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
  • Coordinated technical training and personal development classes for staff members.
  • Reduced process gaps while supervising employees to achieve optimal productivity.
  • Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
  • Liaised between multiple business divisions to improve communications.
  • Fostered positive work environment through comprehensive employee relations program.
  • Distributed employee engagement surveys to identify areas of improvement.

Group Team Leader

07.2010
  • Perspectives :
  • Managing a team including managers (4 branches & the head office) in a climate of excellence and challenge
  • An overview on projects, working directly with the Financial & Administrative Managers and Customer
  • Relationship Manager in order to find proper solutions to improve quality of work and to achieve the set targets (recovery strategies, alerts & risks…) - Main tasks :
  • Managing and oversee the functions of the staff and work closely with each member to ensure accuracy and implementation of the procedures in place and the goals
  • Plan, supervise and evaluate work of subordinates, delegate effectively, and support/ coaching employees towards achieving the mission and objective of the company
  • Changes in the control and analysis service; managing customer relations ; consultant and facilitator while having the good sense of trade with clients of Teotys

Recruitment Hub Manager & Talent advisor

AMARIS Consulting / MANTU
11.2016 - 12.2021
  • Responsible and accountable for the delivery of team productivity in Mauritius, Vietnam & Barcelona according to targets and indicators and maintaining the service quality as required for the proper functioning of the department at an international level - Ensuring the onboarding/ employee engagement/ wellness-good atmosphere/ retention/ respecting and implementing group policy & values / HUB equity vs department / animation/ training need identification/ E- learning worldwide - Market benchmark (profiles/ salary/ benefits/ equity/ law) - Main point of contact in Mauritius on a group level for other Hubs for the recruitment team - Single point of contact for the IT within the department
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Escalation of issues/ new tools /Audit/ Satisfaction
  • Survey/ ROI on the different application and tools - Remote management for Seniors in Vietnam - Managing and ensure the department’s budget - Involved in all interview process at different level / auditor for recruitment - Member of the Mauritius Management Committee/ Operational Committee & Health and Safety Committee - Project manager: Improvement of the internal customer relationship/ milestones, Key challenges of the Group / internal training / onboarding program/ Newsletter/ Recruitment Handbook/ How to create synergy Campus
  • Recruitment - Bridge between HR department and fully involved in all HR projects (Retention/ Performance Appraisal,) - Business Finder: new tools / head hunting of senior profiles in Mauritius - HR People (Performance Management/ implementing the Discovery Report/ People review/build dynamic career path/ Learning curve)

Business Unit Manager

Theofinance LTD
07.2012 - 08.2016
  • Teotys & Credit Agricole Leasing and Factoring/ Teotys/ DSOI, Perspectives : - Responsible and accountable for the delivery of team productivity according to targets and indicators and maintaining the service quality as required for the proper functioning of the business unit (42 credit controllers and 8 Delivery Managers, 21 international clients (Mauritius et Uruguay) - Reviews and upgrades service standards to optimize resources and revenue - Required making decisions on matters relating to improving revenue generation and customer satisfaction - Ensures quality staffing, career development and professional growth for all employees in the business unit - Ensures the development customer focused team members - Coordinates with the operations manager and other departmental Heads to ensure smooth running of their business units - Act as a communication conduit between subordinates and management - Project manager ‘Improvement of the customer relationship’ - Member of the operating committee/ management committee and Health & safety committee

Team Leader

03.2007 - 06.2010
  • Managing a team of credit controllers
  • Managing a portfolio of 200 strategic customers as well as a team/ Appreciation/ employee motivation:
  • Performance reviews and appraisal and one to one sessions
  • Managing and oversee the functions of the staff and work closely with each member to ensure accuracy and implementation of the procedures in place and the goals
  • Plan, supervise and evaluate work of subordinates, delegate effectively, and support/ coaching employees towards achieving the mission and objective of the company
  • Analysis of reports ‘preparation and presentation in the recovery and steering committee’
  • Build and maintain good relationships with customers by demonstrating good communication skills and IT level/ knowledge

Team Leader

BPO, Rogers Outsourcing solutions
01.2002 - 01.2004
  • Different projects (qualifications (10 agents), sales (15 agents), data entry (42 agents))
  • Build and maintain good relationships with customers by demonstrating good communication skills
  • Managing and oversee the functions of the staff (40 agents) and work closely with each member to ensure accuracy and implementation of the procedures in place and the goals / Motivate and mentor staff
  • Set the Key performance Indicator (KPI)/ Review the performance analysis
  • Drafting and implementation of call scripts on Hermès Pro software
  • Support for newcomers /Training on télémarketing

Operator

Rogers Outsourcing solutions
01.2001 - 01.2002

Credit controller

- 01.2001
  • March 2007
  • Managing a portfolio of 1500 customers
  • Disputes detection and resolution

Education

Diploma - Business Management

ABE(Association of Business Executives)in Progress
12.2024

Accounting, Sociology, Economics

Loreto Convent

Skills

  • Management /autonomous/ versatile
  • Communication/ ability to meet targets and work under pressure/ innovative ‘boldness’

Recruiting

  • Talent Acquisition Strategies
  • Drafting and Administering Contracts
  • Policy Improvement Recommendations
  • Train Employees
  • Partner Relationship Management
  • Forecast Employment Needs
  • Screening Processes/ Talent Pipelining/ Interviewing Abilities/ Recruitment Planning/ Hiring Trends and Analysis
  • Employee Referral Programs/ Campus
  • Performance Management Systems
  • Company Leadership (part of Executive committees)

Computer skills:

  • Microsoft Word, Excel, Power point, Visio, E-mail: Microsoft Outlook, Lotus note
  • Software : XRT Coveris/ JDE/ Hermes Pro/ Access/Artis/ Navision/ Oracle Applications/SAP/ Elofi
  • Cash/ Sidetrade/ People Soft/ DSO Suite/ In house applications
  • SMART/ Workday/ Beamary/ Smart scheduling/ Aconso

Timeline

Recruitment Manager

Accenture Mauritius & Vietnam
01.2022 - Current

Recruitment Hub Manager & Talent advisor

AMARIS Consulting / MANTU
11.2016 - 12.2021

Business Unit Manager

Theofinance LTD
07.2012 - 08.2016

Group Team Leader

07.2010

Team Leader

03.2007 - 06.2010

Team Leader

BPO, Rogers Outsourcing solutions
01.2002 - 01.2004

Operator

Rogers Outsourcing solutions
01.2001 - 01.2002

Credit controller

- 01.2001

Diploma - Business Management

ABE(Association of Business Executives)in Progress

Accounting, Sociology, Economics

Loreto Convent

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Sharonne HOSENBUX-JERYRecruitment Manager