Sharone Labeauté
Le Morne Village
Summary
- Helpful Telephone Operator adept at providing detailed and correct information to inquiring customers. Skilled in front desk management and call routing. Displays poised and eloquent demeanor to convey positive company image.
- Friendly and service-oriented Operator with 4 years of experience. Handles several calls per day with a polite and helpful demeanor.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Clerk
The Mauritius Commercial Bank
12.2022 - 08.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Manage large amounts of incoming phone calls.
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines and policies.
Babysitter
Jessica Tempestini
03.2022 - 10.2022
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Communicated with parents regarding children's progress and development, raising any issues.
Switchboard Operator
Heritage Le Telfair Golf & Wellness Resorts
08.2018 - 02.2022
- Connected callers with appropriate professional, department or business.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Announced important information and emergency notifications over PA system.
- Performed clerical work such as sorting mail, restocking supplies and typing documents.
- Documented messages and forwarded to correct individual.
- Answered calls on 3 rings and engaged customers with friendly, professional demeanor.
- Created and maintained company phone directory with current extensions and staff information.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Operated switchboard and routed incoming calls to appropriate departments.
- Attended safety training meetings to learn procedures for handling medical and fire emergency calls.
- Deal with guest complains and assist guest for any request.
Customer Service Officer
Intelcia "Outremer Telecom"
04.2018 - 05.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted call-in customers with questions and orders.
- Provided primary customer support to internal and external customers.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Promoted company brand and unique offerings through personalized customer service.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Described product and service details to customers to provide information on benefits and advantages.
Casual Babysitter
Dinarobin Hotel
11.2017 - 01.2018
- Watched children playing with toys and games for safety and appropriate behavior.
- Talked to parents about concerns or issues with children during babysitting.
- Checked and changed diapers to keep babies and young children clean.
- Bathed children, helped change into pajamas and assisted with brushing teeth before bed.
Education
High School Diploma -
Swami Sivananda SSS Bambous
Bambous01.2018
Skills
- Reservation Coordination
- Switchboard Operations
- Office Connections
- Office Supplies and Inventory
- Phone Call Direction
- Effective Customer Service
- Creative Solutions
- Internal & External Communications
- Professional Communication
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- First Aid & Child Care
- HSC Certificate
Languages
French
Native language
English
Advanced
C1
French
Proficient
C2
Timeline
Customer Service Clerk
The Mauritius Commercial Bank
12.2022 - 08.2023
Babysitter
Jessica Tempestini
03.2022 - 10.2022
Switchboard Operator
Heritage Le Telfair Golf & Wellness Resorts
08.2018 - 02.2022
Customer Service Officer
Intelcia "Outremer Telecom"
04.2018 - 05.2018
Casual Babysitter
Dinarobin Hotel
11.2017 - 01.2018
High School Diploma -
Swami Sivananda SSS Bambous
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