Sharmine Codabux
Chemin Grenier
Summary
A Guest Relation Officer with skilled at welcoming guests ensuring comfort and satisfaction.
Dedicated team player with demonstrated training and problem-solving abilities.
Excellent interpersonal and time management skills proven with 11 years of experiences.
Overview
11
11
years of professional experience
Work History
Resident Host
Heritage Le Telfair & Wellness Resort
12.2019 - Current
- Personalized In suite check in and planning of events and dinner reservation from arrival to departure
- Doing a special turndown in a suit
- Meet and greet all guests upon arrival and departure
- Escort VIP guests to their room and explain the facilities and room features
- Obtain guests feedback on their stay in the hotel
- If complaints, take immediate actions to remedy solutions
- Work closely with the Food & Beverage Team
- Be thoroughly familiar with the hotel procedures and policy concerning reservations, room's assignments, room charges and credits facilities
- Attend to all the secretarial need of guests
- Ensures that whenever possible, guests receive personal recognition
- Inspect VIP room status and amenities are in good order prior to guest’s arrival
- Promotes inter-hotel sales, activities and in-house facilities and is aware of banquet events, hotel facilities, F&B outlets, special promotions for the purpose of assisting guests and offering accurate information
- Ensure and anticipate guest satisfaction and experience
- Assist managers in dealing with peaky and potentially guests.
Front Office Supervisor
Chalets Chamarel Sea Resorts
06.2019 - 12.2019
- Welcome guests and visitors to the front lobby of the facility
- Meet and greet all guests upon arrival and departure
- Escort VIP guests to their room and explain the facilities and room features
- Maintain a positive attitude and friendly demeanor
- Ensure efficient and smooth operations for producing excellent feedback and guest satisfaction
- Supervise daily shift processes of the front deck
- Assist managers in dealing with peaky and potentially guests
- Adheres to company credit limit policies
- Allocate room to unexpected arrival
- Attends meetings as required.
Guest Relation Officer
Heritage Awali & Wellness Resort
12.2013 - 05.2019
- Meet and greet all guests upon arrival and departure
- Escort VIP guests to their room and explain the facilities and room features
- Obtain guests feedback on their stay in the hotel
- If complaints, take immediate actions to remedy solutions
- Work closely with the Food & Beverage Team
- Be thoroughly familiar with the hotel procedures and policy concerning reservations, room's assignments, room charges and credits facilities
- Attend to all the secretarial need of guests
- Ensures that whenever possible, guests receive personal recognition
- Inspect VIP room status and amenities are in good order prior to guest’s arrival
- Promotes inter-hotel sales, activities and in-house facilities and is aware of banquet events, hotel facilities, F&B outlets, special promotions for the purpose of assisting guests and offering accurate information
- Ensure and anticipate guest satisfaction and experience
- Assist managers in dealing with peaky and potentially guests.
- Managed VIP guest relations, ensuring exceptional service levels were met at all times.
- Trained new staff members on company policies, procedures, and customer service standards.
Education
High School Diploma -
Ecole Hoteliere Sir Gaetan Duval
Ebène, Plaines Wilhems, Mauritius.04.2018
High School Diploma -
Ecole Hoteliere Sir Gaetan Duval
Ebène, Plaines Wilhems, Mauritius.05.2017
High School Diploma -
Dunputh Lallah State Secondary School
Curepipe, Mauritius04.2011
Skills
- Self-motivated
- Customer service oriented
- Upselling ability
- Issue Resolver
- Consideration for people
- Building Awareness and providing adequate support
- Strategic Leadership
- Computer: Microsoft Office (Word, Excel, Power Point, Outlook), Win HMS/HMS)
Skypeid
Sharmine Codabux
Driverlicense
Yes
Hobbies and Interests
- World Discoveries
- Sports Addict
- Bibliophile
- Family Bonding Activities
- Documentaries
Timeline
Resident Host
Heritage Le Telfair & Wellness Resort
12.2019 - Current
Front Office Supervisor
Chalets Chamarel Sea Resorts
06.2019 - 12.2019
Guest Relation Officer
Heritage Awali & Wellness Resort
12.2013 - 05.2019
High School Diploma -
Ecole Hoteliere Sir Gaetan Duval
High School Diploma -
Ecole Hoteliere Sir Gaetan Duval
High School Diploma -
Dunputh Lallah State Secondary School
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