Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Umme Sharfah Rahimbaccus

Chemin Grenier,Mauritius

Summary

Dynamic professional with a proven track record at Accenture Mauritius, excelling in customer inquiry resolution and effective communication. Adept at problem-solving and team collaboration, I have successfully enhanced client engagement and satisfaction through innovative solutions and attentive service. Committed to delivering results and fostering strong relationships in fast-paced environments.

Overview

5
5
years of professional experience
2020
2020
years of post-secondary education
1
1
Certification

Work History

Procure to pay Associate

Accenture Mauritius
Ebene, Mauritius
02.2026 - Current
  • Collaborated with teams to deliver innovative solutions for client projects.
  • Analyzed data to identify trends and support strategic decision-making processes.
  • Facilitated workshops to enhance client engagement and align project objectives.
  • Maintained documentation and reports for project tracking and compliance purposes.
  • Performed cash register functions accurately and efficiently.
  • Ensured compliance with company safety regulations at all times while on the job.

Customer Service Representative

Accenture Mauritius
Ebene, Mauritius
02.2024 - 02.2026
  • Assisted customers with inquiries and provided information about services.
  • Resolved customer complaints through effective communication and problem-solving skills.
  • Maintained accurate records of customer interactions and transactions.
  • Collaborated with team members to enhance service delivery and efficiency.
  • Educated customers on product features and benefits to improve satisfaction.
  • Conducted follow-up communications to ensure customer satisfaction after inquiries.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Receptionist Administrator

Rahim Coiffeur
Chemin Grenier, Mauritius
01.2021 - 01.2024
  • Managed front desk operations and greeted clients warmly.
  • Coordinated appointments and maintained scheduling software efficiently.
  • Handled incoming calls and directed inquiries to appropriate staff.
  • Processed customer payments and maintained accurate financial records.
  • Welcomed visitors and customers by greeting and answering or directing inquiries.

Education

Forest Side SSS Girls
Curepipe, Mauritius

Skills

  • Customer inquiry resolution
  • Effective communication
  • Problem solving
  • Team collaboration
  • Conflict resolution
  • Attention to detail
  • Time management
  • Verbal and written communication
  • Product knowledge
  • Multitasking and organization
  • Problem-solving abilities
  • Relationship building
  • Creative problem solving
  • Sales techniques
  • Customer interaction

Languages

English
First Language
English
Proficient (C2)
C2
French
Advanced (C1)
C1

Certification

  • Certificate in delivery excellence in every call, building strong connections
  • Certificate for being an FTR champ
  • Certificate for being an Asat Superstar
  • Certificate for being a Net Revenue Movement (NRM )Rocket star

Timeline

Procure to pay Associate

Accenture Mauritius
02.2026 - Current

Customer Service Representative

Accenture Mauritius
02.2024 - 02.2026

Receptionist Administrator

Rahim Coiffeur
01.2021 - 01.2024

Forest Side SSS Girls
Umme Sharfah Rahimbaccus