Umme Sharfah Rahimbaccus
Chemin Grenier,Mauritius
Summary
Dynamic professional with a proven track record at Accenture Mauritius, excelling in customer inquiry resolution and effective communication. Adept at problem-solving and team collaboration, I have successfully enhanced client engagement and satisfaction through innovative solutions and attentive service. Committed to delivering results and fostering strong relationships in fast-paced environments.
Overview
5
5
years of professional experience
2020
2020
years of post-secondary education
1
1
Certification
Work History
Procure to pay Associate
Accenture Mauritius
Ebene, Mauritius
02.2026 - Current
- Collaborated with teams to deliver innovative solutions for client projects.
- Analyzed data to identify trends and support strategic decision-making processes.
- Facilitated workshops to enhance client engagement and align project objectives.
- Maintained documentation and reports for project tracking and compliance purposes.
- Performed cash register functions accurately and efficiently.
- Ensured compliance with company safety regulations at all times while on the job.
Customer Service Representative
Accenture Mauritius
Ebene, Mauritius
02.2024 - 02.2026
- Assisted customers with inquiries and provided information about services.
- Resolved customer complaints through effective communication and problem-solving skills.
- Maintained accurate records of customer interactions and transactions.
- Collaborated with team members to enhance service delivery and efficiency.
- Educated customers on product features and benefits to improve satisfaction.
- Conducted follow-up communications to ensure customer satisfaction after inquiries.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Receptionist Administrator
Rahim Coiffeur
Chemin Grenier, Mauritius
01.2021 - 01.2024
- Managed front desk operations and greeted clients warmly.
- Coordinated appointments and maintained scheduling software efficiently.
- Handled incoming calls and directed inquiries to appropriate staff.
- Processed customer payments and maintained accurate financial records.
- Welcomed visitors and customers by greeting and answering or directing inquiries.
Education
Forest Side SSS Girls
Curepipe, MauritiusSkills
- Customer inquiry resolution
- Effective communication
- Problem solving
- Team collaboration
- Conflict resolution
- Attention to detail
- Time management
- Verbal and written communication
- Product knowledge
- Multitasking and organization
- Problem-solving abilities
- Relationship building
- Creative problem solving
- Sales techniques
- Customer interaction
Languages
English
First Language
English
Proficient (C2)
C2
French
Advanced (C1)
C1
Certification
- Certificate in delivery excellence in every call, building strong connections
- Certificate for being an FTR champ
- Certificate for being an Asat Superstar
- Certificate for being a Net Revenue Movement (NRM )Rocket star
Timeline
Procure to pay Associate
Accenture Mauritius
02.2026 - Current
Customer Service Representative
Accenture Mauritius
02.2024 - 02.2026
Receptionist Administrator
Rahim Coiffeur
01.2021 - 01.2024
Forest Side SSS Girls