Shannen Lamb
Pointe Aux Sables,PL
Summary
Professional with strong background in reservations and customer service, adept at managing booking systems and ensuring client satisfaction. Known for effective team collaboration and adaptability to changing requirements. Possesses excellent organizational skills, attention to detail, and ability to handle high-pressure situations with ease. Reliable and results-driven, consistently delivering high-quality service.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Reservation Specialist
New Mauritius Hotels Ltd
12.2017 - Current
- Managed high call volumes while maintaining a professional demeanor and accurate recordkeeping.
- Provided exceptional customer service throughout the entire booking process, leading to positive reviews and referrals.
- Ensured accurate client information was entered into the reservation system quickly and error-free, reducing data-entry mistakes.
- Supported marketing efforts by promoting special offers or packages during the booking process.
- Resolved various issues and discrepancies for customers.
- Trained new team members on company policies and reservation procedures, increasing team efficiency.
- Collaborated with sales teams to secure group reservations and generate revenue.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Assisted customers with making reservations and entered reservation details into computer system.
- Adhered to company guidelines and regulations consistently, ensuring a high standard of professionalism in all aspects of the Reservation Specialist role.
- Displayed excellent problem-solving skills when addressing complex booking situations or guest concerns, enhancing overall customer satisfaction levels.
Education
FLYMATES
Quatre Bornes, Mauritius09-2017
FLYMATES
Quatre Bornes, Mauritius06-2017
College Ste Marie
Palma, Bambous11-2013
College Ste Marie
Palma11-2013
Skills
- Customer service experience
- Active listening skills
- Customer engagement
- Upselling proficiency
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Multitasking Abilities
- Reliability
- Team leadership
- Staff training
Certification
- IATA CERTIFICATION
Languages
English
Bilingual or Proficient (C2)
French
Bilingual or Proficient (C2)
Spanish
Beginner (A1)
Timeline
Reservation Specialist
New Mauritius Hotels Ltd
12.2017 - Current
FLYMATES
FLYMATES
College Ste Marie
College Ste Marie
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