Shaneeta BANGEE-MUSELIGADOO
Grand Gaube,PL
Summary
Dynamic professional with extensive experience at SBM Bank (Mauritius) Ltd, excelling in credit risk analysis and customer relationship management. Proven track record in enhancing loan processing efficiency and mentoring teams. Adept at strategic decision-making and fostering client trust, consistently achieving high customer satisfaction and retention rates.
Overview
17
17
years of professional experience
Work History
Customer Service Officer – Loans
SBM Bank (Mauritius) Ltd
Goodlands
11.2022 - Current
- Evaluated loan applications to assess creditworthiness and regulatory compliance.
- Conducted comprehensive financial analyses to determine borrowing capacity and suitability.
- Collaborated with underwriters to accelerate loan approval processes, enhancing efficiency.
- Managed client relationships, ensuring consistent communication and support throughout.
- Reviewed documentation for accuracy and completeness during all phases of loan processing.
- Educated clients on various loan products, facilitating informed decision-making.
- Provided training to junior staff on best practices in loan processing and compliance.
- Maintained current knowledge of industry trends and regulatory changes impacting lending operations.
Credit Analyst – Private Banking
SBM Bank (Mauritius) Ltd
08.2020 - 11.2022
- Strengthened client trust through accurate financial risk assessments and advisory support for Relationship Managers.
- Conducted thorough credit evaluations to facilitate loan approvals and portfolio management.
- Analyzed credit applications, assessing risk and financial viability effectively.
- Collaborated with cross-functional teams to refine credit policy frameworks.
- Evaluated existing customer performance by analyzing repayment history and account status.
- Interpreted complex financial data, including balance sheets and cash flow statements.
- Partnered with private bankers to design bespoke credit solutions for high-net-worth clients, balancing needs with risk management.
- Coached team members on credit processing systems, enhancing overall efficiency and accuracy.
Retail Banking Support – Central Loan Processing Team
SBM Bank (Mauritius) Ltd
09.2016 - 07.2020
- Processed and verified loan applications from nationwide branches, ensuring 100% compliance with credit policies.
- Trained new staff on credit systems and compliance procedures to enhance performance.
- Acted as facilitator between branches and Credit Committee, expediting turnaround times for urgent requests.
- Streamlined urgent loan approvals by serving as liaison among branches, Credit Committee, and Credit Services Unit.
Customer Service Representative
SBM Bank (Mauritius) Ltd
Goodlands
06.2011 - 08.2016
- Onboarded new clients while adhering to KYC and regulatory requirements, enhancing efficiency.
- Facilitated fund transfers, card services, and account management for corporate and individual clients.
- Negotiated partnerships with manufacturing firms, achieving 90% of quarterly account-opening targets.
- Delivered professional client support by managing inquiries, scheduling interviews, and handling documents.
Teller
SBM Bank (Mauritius) Ltd
Goodlands
06.2009 - 05.2011
- Ensured accuracy and compliance in high-volume cash transactions and ATM operations.
- Processed customer transactions with efficiency and precision.
- Managed cash drawers while adhering to strict cash handling protocols.
- Assisted clients with account inquiries and service requests, enhancing customer satisfaction.
- Consistently achieved cross-selling targets through effective customer relationship management.
- Coached new tellers to improve performance and service delivery standards.
Administrative Officer
International Cruise Recruitment Services Ltd
11.2008 - 02.2009
- Coordinated scheduling and logistics for interviews across multiple cruise positions.
- Maintained accurate employee records, facilitating smooth onboarding of new hires.
- Developed and implemented administrative procedures that enhanced overall office efficiency.
- Organized and maintained filing systems for easy access to documentation.
Education
Bachelor of Arts - Business Accounting And Finance
Open University of Mauritius
MAURITIUS12-2024
Skills
- Credit risk analysis
- Loan processing
- Customer relationship management
- Customer retention strategies
- Negotiation skills
- Cross-selling techniques
- Leadership and mentoring
- Team development and collaboration
- Process improvement
- Regulatory compliance
- Problem solving
- Strategic decision-making
- Professionalism and empathy
- Service excellence
Timeline
Customer Service Officer – Loans
SBM Bank (Mauritius) Ltd
11.2022 - Current
Credit Analyst – Private Banking
SBM Bank (Mauritius) Ltd
08.2020 - 11.2022
Retail Banking Support – Central Loan Processing Team
SBM Bank (Mauritius) Ltd
09.2016 - 07.2020
Customer Service Representative
SBM Bank (Mauritius) Ltd
06.2011 - 08.2016
Teller
SBM Bank (Mauritius) Ltd
06.2009 - 05.2011
Administrative Officer
International Cruise Recruitment Services Ltd
11.2008 - 02.2009
Bachelor of Arts - Business Accounting And Finance
Open University of Mauritius