Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Shane Ng Chin Hing

Shane Ng Chin Hing

Rose Hill

Summary

Accomplished Operations Director with a proven track record at Ningho Enterprise Ltd, Klipspruit Ltd, Mulbarton Ltd, Honing Ltd and Robertsham Ltd enhancing operational efficiency and spearheading business growth. Expert in strategic planning and workforce management, I've successfully implemented change management strategies and improved process optimization, leading to significant productivity boosts. Skilled in leadership and operational excellence, my approach has consistently delivered above-market results and fostered strong customer relationships with a dedicated team of collegues.

Overview

21
21
years of professional experience

Work History

Operations Director

Ningho Enterprise Ltd, Honing Ltd, Klipspruit Ltd, Mulbarton Ltd
11.2002 - 12.2023
  • Developed strategic plans for business growth, enabling the company to expand its market share and increase revenue.
  • Reviewed financial and operational reports on regular basis to make effective decisions.
  • Led, supervised and provided strategic direction for workforce of Number employees.
  • Initiated change management strategies that effectively addressed employee concerns while driving forward organizational transformation efforts.
  • Implemented equipment to eliminate production bottlenecks, boosting productivity and ensuring earlier completion date.
  • Monitored expenditures to mitigate risk of overages.
  • Designed training programs for employees that resulted in increased skills proficiency and higher workplace morale.
  • Collaborated with executives to develop and execute strategic business plans.
  • Analyzed performance metrics and identified key areas for improvement, leading to optimized processes across the organization.
  • Streamlined data tracking by managing Type records with Number% accuracy.
  • Established quality customer relationships through consistent delivery on commitments.

Education

N/A -

Glevista High School
Johannesburg, South Africa

Skills

  • Operational Excellence
  • Staff Management
  • Standard Operating Procedures
  • Staff Training and Development
  • Emergency planning
  • Maintaining Compliance
  • Allocating resources
  • Coordinating schedules
  • Overseeing training
  • Labor Relations
  • Continuous Improvement
  • Report Writing
  • Total Quality Management
  • Workforce Planning
  • Recruiting employees
  • Maintaining inventory
  • Warehouse Management
  • Business Analysis
  • Key Performance Indicators
  • Operational Efficiency
  • Operations Oversight
  • Quality Assurance
  • Leadership training
  • Cost Control
  • Performance Analysis
  • Process Improvement
  • Business Management
  • Effective leader
  • Performance Improvements
  • Policy Development and Enforcement
  • Customer Service
  • Customer Service Management
  • Performance Evaluation and Monitoring
  • Goal Setting
  • Operations Management
  • Budget Control
  • Staff training/development
  • Assignment Delegation
  • Delegating Work
  • Team Leadership
  • Inventory Management
  • Employee Motivation
  • Performance Evaluations
  • KPI Tracking
  • Staff hiring
  • Direct Sales

Accomplishments

Opened multiple restaurants and have them all proftable to be on track for ROI for shareholders.

Successfully recruited and trained trusted amd honest employees from different backrounds within the company to become store head managers to understand the skills of operational procedures, people management, food cost management and customer service for a profitable restaurant.

Timeline

Operations Director

Ningho Enterprise Ltd, Honing Ltd, Klipspruit Ltd, Mulbarton Ltd
11.2002 - 12.2023

N/A -

Glevista High School

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Shane Ng Chin Hing