Shameemtaaz Bibi Poordil
Port Louis
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Analyst
Intelcia
08.2021 - Current
- Reviewed contracts and agreements to identify potential risks of fraudulent activities.
- Produced accurate and timely collections reports, facilitating measurement, decision-making and engagement with customers.
- Investigated allegations to check validity and recommend actions to minimize risk.
- Produced and filed reports to inform senior management of current activities and progress.
- Analyzed data on financial stability, credit alert and other factors affecting decision making of each cases.
Chat Support Representative
Intelcia
07.2020 - 07.2021
- Followed up with customers on unresolved issues.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Monitored customer conversations and provided timely, knowledgeable assistance.
- Responded to customer inquiries and provided accurate information about products and services via live chat.
- Assisted department with email-based and phone support when call center was busy or short-staffed.
Customer Service Representative
Techmode Outsourcing
05.2019 - 01.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Responded to customer calls and emails to answer questions about products and services.
Call Center Agent
Atalian
05.2018 - 05.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Call Center Agent
Pro Contact Ltd
09.2014 - 02.2015
- Used computer databases to keep track of phone calls, confidential notes about conversations and customer contact information.
- Established professional relationships with clients and call center team members to boost trust, rapport and reliability.
- Overcame objections using friendly, persuasive strategies.
- Set up appointments with interested customers according to schedule availability.
Education
No Degree - Italian Language
Websun Academy
03.2018
High School Diploma -
Port Louis SSS
Port Louis11.2013
Skills
- Teamwork
- Creativity
- Interpersonal skills
- Communication
Languages
Creole
Native language
English
Proficient
C2
French
Advanced
C1
Italian
Intermediate
B1
Timeline
Analyst
Intelcia
08.2021 - Current
Chat Support Representative
Intelcia
07.2020 - 07.2021
Customer Service Representative
Techmode Outsourcing
05.2019 - 01.2020
Call Center Agent
Atalian
05.2018 - 05.2019
Call Center Agent
Pro Contact Ltd
09.2014 - 02.2015
No Degree - Italian Language
Websun Academy
High School Diploma -
Port Louis SSS
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