SHAMEEM PEERSAHEB
Flacq
Summary
Proven Front Office Receptionist with a track record of enhancing guest relations and minimizing financial discrepancies at Sunrise Attitude. Excelled in managing high-volume inquiries and improving check-in processes, demonstrating exceptional problem-solving and communication skills. Skilled in front office management and hospitality services, consistently ensuring efficient, welcoming experiences for guests. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
2
2
years of professional experience
Work History
Front Office Receptionist
Sunrise Attitude
Belle Mare
01.2022 - Current
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Implemented pre-arrival preparations such as assigning rooms based on specific requirements leading to seamless arrival experiences.
- Managed reservation inquiries over phone/email/web platforms effectively ensuring full capacity utilization.
- Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained clean reception area to promote positive, professional environment for clients.
- Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
Education
No Degree - NC4 FRONT OFFICE
MODERN COLLEGE
FLACQSkills
- Telephone skills
- Appointment Scheduling
- Verbal and written communication
- Listening Skills
- Problem-solving skills
- Time Management
- File Management
- Building Relationships
- Cash Handling
- Hospitality services
- Guest Relations
- Front Office Management
Languages
French
Native language
English
Proficient
C2
German
Advanced
C1
PHOTOGRAPHY AND VIDEOGRAPHY
ATTENTION TO DETAILS
COMMUNICATION
CREATIVITY
LIGHTING
PHOTO EDITING
PATIENCE AND CONCENTRATION
Timeline
Front Office Receptionist
Sunrise Attitude
01.2022 - Current
No Degree - NC4 FRONT OFFICE
MODERN COLLEGE