RAVIA ROMJHON
Camp Chapelon Pailles
Summary
A highly motivated, confident individual with exceptional multitasking and organizational skills. Able to promote confidentiality, approachability, diversity, and professionalism when dealing with customers. With more than 5 years of experience in the Travel and Customer Service industries, my goal is to become associated with a company where I can utilize my skills and enhance my learning curve within the organization. Valued employee with vast knowledge of guest amenities to remain calm when handling issues. Dedicated to building rapport with customers through active listening and effective communication skills. Looking forward to working for an organization where I can make a difference and be a part of the success of the company and also grow professionally. Would you like to know more? Let's get in touch
Overview
8
8
years of professional experience
Work History
Reservations Agent
City Centre Rotana
Doha
03.2023 - 10.2023
- Process and confirm guest room reservations made by clients on the phone, letter or fax
- Input all reservations into the computer, recording all pertinent information and attend to inquiries, complaints and requests regarding reservations
- Remain up to date with all the promotions in and around the hotel and follow established procedures to process all room reservations, rates, confirmations, hotel facilities, etc
- Show complete product knowledge, understand rate structure and apply rate management
- Maintain established filing system for all correspondence and collate reports as required by Reservations Manager or Supervisor
- Promote and maintain good public relations and endeavors to maximize business
- Maintain an accurate room status at all times
- Ensure all incoming calls are answered as per the Rotana standards, information received by fax is inputted and check constantly the incoming e-mails
- Up-sell and cross-sell whenever an opportunity is identified
- Running Booking.com reports to verify all monthly bookings, commission checks, and error debugging
- Generating weekly marketing reports in Microsoft Excel to get an overview of the number of bookings obtained from social media websites like Facebook, Instagram, Whatsapp Business, and X.
- Processing weekly VIP reports to keep the Rotana Group informed of future events.
- Apartment assignment report on a weekly basis.
- Roster management.
- Creating daily forecasting reports to offer broad insights into business activity.
- Daily rate check reports.
- Generating daily no show reports.
- Group booking.
- Going above and above to bring in a substantial quantity of revenue to satisfy my monthly target and hotel requests.
Remote Customer Service Officer
GuestReady Group
London
09.2021 - 12.2021
- Take full responsibility to keep providing amazing customer service, with excellent attention to detail and personalized service
- Quality-controlling the customer service and promptly addressing any issues raised, without the need for direction
- Being the 'behind-the-scenes' face of GuestReady, when it comes to dealing with clients
- Supporting and assisting the team with any other day-to-day tasks as and when needed
- Helping to devise and implement new processes to ensure we are able to provide an amazing guest experience, at an ever-growing scale
- Take part in weekly host-country meetings, global meetings, and other brainstorming sessions.
Administrative Clerk
RG Tax Consulting Ltd
Moka
02.2021 - 09.2021
- Organizing, compiling, updating company personnel records and documentation
- Conducting interview sessions with potential candidates
- Maintaining schedule and coordinating calendar activities.
Senior Travel Consultant
Asiatic Tours Ltd
Port-Louis
09.2020 - 02.2021
- Booking & Reservations
- Make reservations and confirm hotel and flight bookings both locally and internationally
- Check the hotel rooms and ensure that work is coordinated well between departments to ensure efficiency and guest satisfaction
- Plan and execute regular customer maintenance on both team and individual level, serving as the 'go to' person for clients
- Problem Solving: Determine best methods to resolve problems ensuring customer satisfaction and adherence to company policies
- Achieving objectives and target sales (Circa Rs100K monthly).
Administrative Assistant
U Cover Mauritius Union
Quatre-Bornes
05.2017 - 01.2019
- Bookkeeping entries on Excel and using Quick Book Software.
- Verification files and letters.
Travel Consultant
Maya Travel & Tours Ltd
Rose-Hill
06.2015 - 02.2017
- Assist clients in booking arrangements for business and holidays purposes
- Supplying travelers with pertinent information and useful travel/holidays materials.
Education
School Cambridge Certificate -
Madad College Mauritius
Diploma - International Air Transport Association (IATA) – Foundation – Montreal, Canada -
Kadosh Training Institute
Diploma - IATA Travel Business Management - Montreal, Canada -
Kadosh Training Institute
Skills
- Zendesk
- Travel Reservations
- Pegasus
- Cancellation Policies
- Reservations Processing
- Customer Service
- Data Entry
- Problem-Solving
- Microsoft Office
- Calm Under Pressure
- Team Leadership
- Critical Thinking
- Relationship Building
- Invoice Preparation
- Team Collaboration
- Detail Oriented
- Slack
- Galileo
- Opera
- Clear Communication skills
- Time Management
- Live Chat
- Payment Processing
- Bilingual
- Zoom
- Bookingcom
- Expedia
- Phone Inquiries
Accomplishments
- IFTM Representative - International & French market (09/2022 - 09/2022)
- IFH Certificate 26th September 2023 - GOLD - [97%] Performance
- IFH Certificate 7th September 2023 - SILVER - [91%] Performance
Country
Mauritius
References
References available upon request.
Languages
English
First Language
French
Proficient (C2)
C2
Timeline
Reservations Agent
City Centre Rotana
03.2023 - 10.2023
Remote Customer Service Officer
GuestReady Group
09.2021 - 12.2021
Administrative Clerk
RG Tax Consulting Ltd
02.2021 - 09.2021
Senior Travel Consultant
Asiatic Tours Ltd
09.2020 - 02.2021
Administrative Assistant
U Cover Mauritius Union
05.2017 - 01.2019
Travel Consultant
Maya Travel & Tours Ltd
06.2015 - 02.2017
School Cambridge Certificate -
Madad College Mauritius
Diploma - International Air Transport Association (IATA) – Foundation – Montreal, Canada -
Kadosh Training Institute
Diploma - IATA Travel Business Management - Montreal, Canada -
Kadosh Training Institute
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