Shamalka Jeewanthi Gamaethige
Piliyandala
Summary
- Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.
Current Job Responsibilities
- Managing customer complaints
- Training new comers
- Call quality checking and coaching
- Responding to general official email addresses published in the website
Overview
11
11
years of professional experience
Work History
Customer Service Officer
Sri Lanka Insurance Corporation Ltd
12.2012 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Streamlined communication between customers and internal departments for timely issue resolution.
- Boosted company reputation by providing exceptional customer service through phone, email, and chat support channels.
- Increased customer retention with prompt follow-ups on pending issues and proactive problem-solving strategies.
Education
Master of Business Studies - Business Management And Administration
University of Colombo
Colombo, Sri Lanka2023
Post Graduate Diploma in Business Management - Business Management
University of Colombo
Colombo, Sri Lanka2021
Executive Diploma in Business Administration - Business Administration
University of Colombo
Colombo, Sri Lanka2020
Diploma in Insurance - Insurance
SLII
Colombo, Sri Lanka2019
Diploma in HRM - Human Resource Management
Acquinass University College
Colombo, Sri Lanka2016
Skills
- Communication
- Teamwork
- Creativity
- Problem-solving
- Leadership
- Organization
- Adaptability
- Openness
Language Skills
English
Sinhala
education
Ordinary Level - 2007
- Buddhisms A
- English A
- Agriculture A
- Sinhala B
- Science C
- Mathematics C
- Social Studies C
- Art C
- Development Studies C
Advanced Level - 2017
- Political Science B
- Sinhala C
- Buddhist Civilization C
- English C
hobbies and interests
- Watching movies
- Singing and/or playing an instrument
- Creative writing
- Self-learning
- Learning a new language
- Playing badminton
references
- Ms. Anusha Hettiarachchi, Sri Lanka Insurance Corporation Ltd,
- Mobile - +94 771940696,
- Email - anushahe@srilankainsurance.com
- Ms. P.M.K Liyanage, National Water Board,
- Mobile - +94 761227352,
- Email - kushaniliyanage.2004@gmail.com
Timeline
Customer Service Officer
Sri Lanka Insurance Corporation Ltd
12.2012 - Current
Master of Business Studies - Business Management And Administration
University of Colombo
Post Graduate Diploma in Business Management - Business Management
University of Colombo
Executive Diploma in Business Administration - Business Administration
University of Colombo
Diploma in Insurance - Insurance
SLII
Diploma in HRM - Human Resource Management
Acquinass University College
Similar Profiles
Shamila WijethungaShamila Wijethunga
Intern at Sri Lanka Insurance CorporationIntern at Sri Lanka Insurance Corporation
Shamalka GamaethigeShamalka Gamaethige
Executive – Training and Quality Assurance at Sri Lanka Insurance Corporation LtdExecutive – Training and Quality Assurance at Sri Lanka Insurance Corporation Ltd
Jeewan Madushanka Kariyawasam Thirana GamageJeewan Madushanka Kariyawasam Thirana Gamage
Executive –Software Quality Assurance at Sri Lanka Insurance Corporation LimitedExecutive –Software Quality Assurance at Sri Lanka Insurance Corporation Limited