Shakira Jawaheer
Rose-Hill
Summary
Highly motivated professional Client Manager skilled at managing client relationships and developing keen understanding of corporate objectives to develop and deliver high-impact results. Independently manages multiple priorities and deadlines through hard work and dedication. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Client Manager
Schindlers Trust Mauritius Ltd
Port-Louis
11.2022 - Current
- Deliver exceptional customer service to clients, ensuring their needs are met to a high standard.
- Assist in efficiently managing client transactions and administrative tasks, including corporate and trust administration duties such as corporate secretarial functions and meeting preparations.
- Coordinate with external parties like bankers, auditors, lawyers, and regulatory bodies, as well as liaise with relevant authorities for permits and licenses.
- Foster relationships with internal departments like Legal, Compliance, and Accounting to provide timely support to clients.
- Effectively communicate with management, departments, business areas, and clients.
- Maintain accurate client data and manage workload efficiently.
- Oversee bank transactions, payments, and FX transactions, while also preparing client documents and account opening forms.
- Handle meeting preparations, including document drafting and resolution drafting.
- Follow up on client correspondence and maintain comprehensive client records.
- Ensure compliance with legal frameworks and internal policies and procedures.
- Attend client meetings as necessary and ensure timely filings as per regulatory requirements.
Junior Client Manager
Schindlers Trust Mauritius Ltd
Port-Louis
11.2021 - 11.2022
Office Administrator 1
Aon Solutions Ltd
Moka
06.2018 - 11.2021
- Provided comprehensive support for secretarial services, including clerical tasks, document production, filing systems, and archiving, ensuring efficient office operations and the use of office applications.
- Collaborated with the Support team to deliver administrative assistance, facilitating smooth workflow within the office environment.
- Managed secretarial duties such as organising internal meetings, drafting meeting minutes, and assisting with travel arrangements and accommodation.
- Handled financial matters, including overseeing the billing process, reconciling accounting entries, managing payments, and assisting with annual audits.
- Controlled debts by maintaining relationships with clients, managing the Fixed Asset Register, and maintaining petty cash.
- Supported the Office Manager and HR department by monitoring staff absences, organising training sessions, and assisting with recruitment processes.
- Managed general office tasks, including organising office moves, overseeing timesheet completions, ensuring compliance with health and safety regulations, and providing IT support.
- Assisted in various administrative tasks such as payroll calculations, record-keeping, recruitment, and office management duties.
Trainee Corporate Management Internship
ABAX Corporate Services Ltd.
Ebene
- Preparing approval sheets and organizing for signatures
- Assisting in the incorporation of a new Global Business License Category 1
- Preparing wire transfer instructions
- Drafting invoices for ABAX and its client
- Updating records for billing period
- Completing account opening forms and preparing FATCA certification forms for clients
- Assisting in daily office administration.
Vacation Experience as Customer Service Representative
L’Ecolier (Family Business)
Rose-Hill
- Direct interaction with customers
- Managing incoming calls and customer service inquiries
- Generating sales leads that develop into new customers
- Identifying and assessing customers’ needs to achieve satisfaction.
Education
MBA (HRM) -
Edinburgh Napier University
Bachelors of Science in Finance -
University of Mauritius
A-Levels -
Queen Elizabeth College
O-Levels -
Queen Elizabeth College
Skills
Adaptability and Flexibility
Client Services
Customer Service
Effective Communication
Fluent in English, French and Urdu
Goal Setting and Achievement
Interdepartmental Collaboration
Interpersonal Skills
IT literate: MS Word/MS Excel
Multitasking
New Hire Onboarding
Organisational Skills
Problem-solving aptitude
Public Speaking
Relationship Building
Self Motivation
Social Media Savvy
Task Prioritisation
Team Collaboration
Modules Cleared
- Building and Marketing High Performing Organisations
- Management and Organisational Change
- Leading Strategic Decision Making
- Global Business Economics and Finance
- Contemporary Human Resource Management
- Human Resource Management in an International Context
- Research Skills for Managers
- MBA Project
Affiliations
In my free time, I passionately pursue various creative and enriching hobbies that not only enhance my skills but also reflect my diverse interests. Photography allows me to capture moments and express my artistic vision through visual storytelling. Singing fills me with joy and allows me to express myself through music. Engaging in art, drawing, and painting enables me to unleash my creativity and explore different mediums of expression. Additionally, sewing and fashion design allow me to blend practical skills with creativity, creating unique pieces that reflect my personal style. Finally, I find great pleasure in travelling, which not only broadens my horizons but also exposes me to diverse cultures and perspectives, enriching my life experiences and influencing my creative pursuits.
Timeline
Client Manager
Schindlers Trust Mauritius Ltd
11.2022 - Current
Junior Client Manager
Schindlers Trust Mauritius Ltd
11.2021 - 11.2022
Office Administrator 1
Aon Solutions Ltd
06.2018 - 11.2021
Trainee Corporate Management Internship
ABAX Corporate Services Ltd.
Vacation Experience as Customer Service Representative
L’Ecolier (Family Business)
MBA (HRM) -
Edinburgh Napier University
Bachelors of Science in Finance -
University of Mauritius
A-Levels -
Queen Elizabeth College
O-Levels -
Queen Elizabeth College
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