Summary
Overview
Work History
Education
Skills
Timeline
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Queen Victoria

Summary

A challenging & fast paced profile which will expand and build upon my skills in office.

A dynamic professional with both UAE & QATAR experience in Service Management Product Support, and Training in Ricoh/Brother /Xerox Automation Presently working for Harel Mallac . Expertise in both black & white and colour office equipments with key focus in customer support. Specialization in Connectivity, PSG, Team handling and Solution implementation and support. An effective communicator with excellent relationship building & interpersonal skills. Strong analytical , problem solving, People management & organizational abilities .Possess a flexible & detail oriented Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

31
31
years of professional experience

Work History

Techno Commercial

Intergraph Ltee
Pailles
06.2023 - Current
  • Assisted in developing marketing campaigns for new products or services.
  • Created accurate forecasts of future sales volumes.
  • Provided technical support to clients regarding products or services sold.
  • Built relationships with key decision makers within target organizations.
  • Conducted market research to identify potential clients in the area.
  • Participated in training sessions to stay up-to-date on industry trends.
  • Negotiated pricing contracts with customers and vendors.
  • Negotiated contracts with vendors and suppliers to secure favorable terms.
  • Managed inventory levels of products sold to customers.
  • Offered after-sale services to enhance customer experiences and relationships.
  • Identified customer needs by asking questions and advising on best solutions.

Assistant Manager

Modern Home
01.2012 - 01.2015
  • Lead and managed a team of engineers
  • Managed a workshop
  • Provide support, activities on technical problems and solutions
  • Conduct training on support to engineers
  • Carry out customer operator training
  • Liaise with the service controller to ensure installation, service calls and collections are completed and close satisfactorily
  • KPI management
  • Manage spare parts ordering and consumption
  • Presented the company at high level, to potential clients through direct communications, face to face meetings, telephone and emails
  • Provide regular reports, analysis and recommendations on all aspects of the business during meetings
  • Work with sales team to ensure satisfactory client service levels
  • Major Achievements: Big contact for AL Rawnaq, Launch high volume printer, Solutions provider

Technical supervisor

Jumbo Electronics Corp.
Dubai
01.2005 - 01.2012
  • Lead and managed a team of engineers
  • Managed a workshop
  • Provide support, activities on technical problems and solutions
  • Conduct training on support to engineers
  • Carry out customer operator training
  • Liaise with the service controller to ensure installation, service calls and collections are completed and close satisfactorily
  • KPI management
  • Manage spare parts ordering and consumption
  • Presented the company at high level, to potential clients through direct communications, face to face meetings, telephone and emails
  • Provide regular reports, analysis and recommendations on all aspects of the business during meetings
  • Work with sales team to ensure satisfactory client service levels
  • Major Achievements: Ricoh challenge 2008, Ricoh wice Award program for solution master

Technical supervisor

Happy World Bureautique
02.1993 - 06.2005
  • Managed installation, diagnosing, locating and repairing faults
  • Carried out customer service calls
  • Provide technical solution and support
  • Conduct training both in Mauritius and Madagascar and Seychelles
  • Service management contract

Team Leader

Harel Mallac
01.2015
  • Lead and managed a team of engineers
  • Managed a workshop
  • Work on specific machines only two of us are train on the same
  • Provide support, activities on technical problems and solutions
  • Conduct training on support to engineers
  • Carry out customer operator training
  • Liaise with the service controller to ensure installation, service calls and collections are completed and close satisfactorily
  • KPI management
  • Manage spare parts ordering and consumption
  • Presented the company at high level, to potential clients through direct communications, face to face meetings, telephone and emails
  • Provide regular reports, analysis and recommendations on all aspects of the business during meetings
  • Work with sales team to ensure satisfactory client service levels
  • Major Achievements: Mcb project, Sbm project, Government printing project

Education

Telecommunication technicians

City and Guilds of London institute

Diploma in Electronics AND TELECOMMUNICATIONS

Industrial vocation training board- Mauritius

GCESC CERTIFICATE

LONDON COLLEGE

A+ CERTIFICATE

COMPTIA

N+ Certificate

COMPTIA

APPLE CERTIFICATE

APPLE

CONNECTIVITY MASTER

RICOH

SOLUTION MASTER

RICOH

PSG SOLUTIONS(x1000:v180dc 700,)

XEROX

TRAININGS

XEROX

Skills

  • Sales Reporting
  • Deal structuring
  • Cold-calling
  • Closing Techniques
  • Performance Tracking
  • Pipeline Management
  • Problem-solving aptitude
  • Relationship Building
  • Team Collaboration
  • Organizational Skills
  • Self Motivation

Timeline

Techno Commercial

Intergraph Ltee
06.2023 - Current

Team Leader

Harel Mallac
01.2015

Assistant Manager

Modern Home
01.2012 - 01.2015

Technical supervisor

Jumbo Electronics Corp.
01.2005 - 01.2012

Technical supervisor

Happy World Bureautique
02.1993 - 06.2005

Telecommunication technicians

City and Guilds of London institute

Diploma in Electronics AND TELECOMMUNICATIONS

Industrial vocation training board- Mauritius

GCESC CERTIFICATE

LONDON COLLEGE

A+ CERTIFICATE

COMPTIA

N+ Certificate

COMPTIA

APPLE CERTIFICATE

APPLE

CONNECTIVITY MASTER

RICOH

SOLUTION MASTER

RICOH

PSG SOLUTIONS(x1000:v180dc 700,)

XEROX

TRAININGS

XEROX
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