SHAILEN CAULACHAND

• Improving company performance by identifying and addressing operational inefficiencies.
• Championing change management strategies to facilitate organizational transformation and foster a culture of continuous improvement.
• Providing business process re-engineering recommendations to achieve successful account conversion.
• Boosting company reputation by spearheading corporate social responsibility initiatives.
• Managing complex projects, ensuring timely completion and alignment with strategic objectives.
• Spearheading cost reduction efforts, optimizing resource allocation and eliminating waste.
• Strengthening relationships with key clients, resulting in increased revenue and expanded partnerships.
• Developing high-performing teams through effective recruitment, training, and mentorship programs.
• Launching staff engagement, diversity and implementation of procedures and company culture: Employee well-being,
  diversity & work / life balance.

Company Turnover:

• Jan 23 - Dec 23 MUR 41,289,983
• Jan 24 - June 24 MUR 22,151,21
• Jan 24 - Dec 24 - Projected increase by 21% from 2023

• Evaluated projects for required production resources.
• Developed employee incentive programs designed to boost morale, productivity, retention rates among staff members.
• Ensured proper planning and implement production schedules and develop within project budget.
• Ensured timely delivery of products by the team by closely monitoring deadlines and adjusting schedules as needed with clients.
• Analyzed production data and prepared reports for senior management.
• Enhanced production efficiency by streamlining processes and implementing time-saving strategies.
• Mentored junior team members, sharing expertise fostering an environment conducive continuous learning professional growth.
• Managed continuous improvement initiatives to drive gains in quality, flow, and output.

• Planned, designed, and scheduled phases for large projects to smaller customer accounts.
• Delivery of 50+ projects for the French, Swiss and African market in different field of activities (Insurance, healthcare, Telecommunication, Pharmaceutical, Luxury sector & Construction industry)
• Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
• Met project deadlines without sacrificing build quality.
• Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
• Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.

• Supervised operations staff and kept employees compliant with company policies and procedures in the retail sector and provided IT support for customers in Mauritius and in France.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Developed and maintained relationships with external vendors and suppliers.
• Analyzed and reported on key performance metrics to senior management.
• Stock and fleet control & management

• Troubleshooting and maintenance of cashing and management hardware and software of customers in France via visio call and remote access tools
• Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
• Increased user satisfaction through effective communication and timely resolution of Level 1 support tickets.

• Reduced downtime for users by providing timely on-site IT support and troubleshooting services.