Shahir Abdool
Rose-Hill
Summary
Highly-motivated Business Marketing student with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills
Overview
2
2
years of professional experience
Work History
Call Center Agent
Talenteum
Quatre Bornes
12.2023 - 02.2024
- Assisted customers with inquiries, issues and complaints via telephone, email and chat.
- Provided accurate information on products and services to customers.
- Greeted customers in a professional and courteous manner.
- Resolved customer service inquiries promptly and efficiently.
Salesman
CitySport
Moka
10.2021 - 09.2022
- Welcomed customers and provided information about products and services.
- Developed relationships with key accounts to increase sales volume.
- Researched customer needs and preferences through surveys, interviews, focus groups and other methods.
- Foster relationships with customers to expand the customer base and enhance loyalty and retention.
- Developed successful partnerships with customers through outstanding levels of service for continued customer loyalty
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
Education
Diploma In Business -
Curtin Mauritius
Telfair,Moka07-2024
O-LEVEL -
St Andrews School
Rose-HillBachelor of Commerce - Management And Marketing
Curtin Mauritus
Telfair,MokaSkills
- Customer Education
- Customer communications
- System Documentation
- Quality assurance optimization
- Data Entry
- Resolving issues
- Answering questions
- Problem-solving skills
Timeline
Call Center Agent
Talenteum
12.2023 - 02.2024
Salesman
CitySport
10.2021 - 09.2022
Diploma In Business -
Curtin Mauritius
O-LEVEL -
St Andrews School
Bachelor of Commerce - Management And Marketing
Curtin Mauritus
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