Shahil Abdoolla
Phoenix
Summary
Seasoned Support Engineer well-versed in supporting users and troubleshooting common problems. Versatile professional bringing remarkable understanding of operations and resilient nature focused on finding root causes and making permanent improvements. Offering many years of experience working in high-pressure environments to address customer concerns and questions.
Overview
8
8
years of professional experience
Work History
Helpdesk Support Engineer
Linkeo
St Jean, Quatre Bornes
11.2022 - Current
- Provided technical support to customers over the phone and in person.
- Performed regular maintenance on computer systems and networks.
- Updated existing documentation as needed based on changes in technology or processes.
- Documented all helpdesk interactions in a ticketing system.
- Provided guidance to junior technicians regarding best practices in IT support.
- Diagnosed system errors using various diagnostic tools.
- Tested network connections for proper functionality and speed optimization.
- Conducted research on emerging technologies for potential implementation into existing systems.
- Responded quickly to customer inquiries via email or telephone calls.
- Monitored server performance and ensured efficient operations.
- Maintained inventory of all equipment used within the organization.
- Configured computers, laptops, printers, and other peripherals for users.
- Resolved customer issues by troubleshooting hardware, software, and network-related problems.
- Troubleshot network connectivity issues for both wired and wireless connections.
Fiber Optic Technician
Mauritius telecom
Ebene
01.2019 - 06.2022
- Conducted fusion splicing of single-mode and multi-mode fibers.
- Installed, terminated, spliced and tested fiber optic cables.
- Built out new fiber runs for customer connections.
Call Center Representative
BVA datacall
Quatre Bornes
01.2018 - 12.2018
Helpdesk Officer
RHB Outsourcing Ltd
Ebene
01.2017 - 01.2018
Education
High School Diploma -
Phoenix S.S.S
Front Office Certificate (receptionist) -
Ecole Hoteliere
Currently Undergoing CCNA Certificate -
Wisdom in Tech
Skills
- Operating systems
- Network configuration
- System Administration
- Security Protocols
- Helpdesk operations
- Remote Support
- Troubleshooting skills
- Troubleshooting and diagnostics
Affiliations
- Video games
- Gym
Languages
Creole
First Language
English
Proficient (C2)
C2
French
Proficient (C2)
C2
References
References available upon request.
Timeline
Helpdesk Support Engineer
Linkeo
11.2022 - Current
Fiber Optic Technician
Mauritius telecom
01.2019 - 06.2022
Call Center Representative
BVA datacall
01.2018 - 12.2018
Helpdesk Officer
RHB Outsourcing Ltd
01.2017 - 01.2018
High School Diploma -
Phoenix S.S.S
Front Office Certificate (receptionist) -
Ecole Hoteliere
Currently Undergoing CCNA Certificate -
Wisdom in Tech
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