SÉVERINE LABONTÉ
Pointe aux Sables,Mauritius
Summary
Experienced professional with a strong background in event coordination, community management, and customer relationship management. Proficient in financial analysis, credit assessment, and basic accounting, complemented by expertise in Microsoft Office Suite and CRM software. Demonstrates exceptional skills in communication, negotiation, teamwork, and organisation, with a proven ability to manage multitasking demands effectively. Adept at compiling reports, office coordination, documentation control, invoicing and billing while fostering staff development through training initiatives. Committed to leveraging these competencies to drive operational efficiency and enhance organisational success.
Overview
8
8
years of professional experience
Work history
Event & Community Coordinator
Workshop17- Subsidiary of ENL Property-ER Group
2025.10 - 2026.03
- Coordinate corporate and community events
- Manage member engagement and partnerships
- Oversee daily coworking operations
- Handle suppliers and event logistics
- Enhance community experience
- Enhanced customer satisfaction by providing excellent service.
- Trained new staff members, promoting skill development.
- Managed resources for maximising efficiency.
- Prepared reports meticulously, aiding decision-making process.
- Delegated tasks to team members, enhancing productivity.
- Coordinate and manage corporate and community events
- Build and maintain strong relationships with members and partners
- Oversee daily community operations and engagement initiatives
- Manage event logistics, suppliers, and client communications
- Promote a collaborative and vibrant coworking environment
- Subsidiary of ER Property, formerly ENL Property
Premium Administrator
Atlas Life Insurance Ltd
2025.04 - 2025.09
- Managed premium collections and reporting
- Prepared invoices, renewal letters, and confirmations
- Maintained CRM and handled broker enquiries
- Ensured confidentiality and compliance
- Processed expense reports, resulting in accurate financial records maintained consistently.
Assistant Relationship Manager
BCP Bank
2025.01 - 2025.03
- Support credit analysis and applications
- Maintain client relationships
- Prepare financial reports
Client Manager
MauBank
2024.09 - 2024.12
- Manage client portfolios
- Ensure compliance and onboarding
- Improve retention
Prestige Banking Support
Absa Bank Mauritius
, Mauritius
2024.07 - 2024.08
- Assisted high-value clients and managed transactions
- Provided tailored financial solutions
- Carried out day-to-day duties accurately and efficiently.
- Successfully delivered on tasks within tight deadlines.
Leasing Officer
Rogers Capital
2023.04 - 2024.06
- Evaluate loan applications
- Manage leasing processes
- Maintain client relations
Debt Collector
MCB Factors
2023.01 - 2023.04
- Managed debt recovery and client communication
- Provided professional, courteous service to maintain positive business relationships.
- Identified potential risks before initiating collection actions through thorough assessment of debtor's financial situation.
- Made outbound calls for collecting unpaid debts from customers.
- Maintained confidentiality in handling sensitive financial information.
- Tracked progress of each account using CRM systems accurately and efficiently.
Bank Teller
MCB Ltd
2018.11 - 2022.12
- Handled transactions and customer service
- Promoted banking products
- Assisted clients to achieve financial objectives.
- Organised documents, enhancing administrative efficiency.
- Resolved queries with detailed product knowledge.
- Performed daily cash drawer reconciliation to maintain accuracy.
- Handled sensitive information discreetly, safeguarding client confidentiality.
Clerk (Internship)
MCB LTD
Port Louis, Mauritius
2018.03 - 2018.11
- Updated company databases regularly for accurate record-keeping.
- Handled telephone calls professionally, resulting in positive customer feedback.
- Coordinated deliveries from suppliers; ensured the office was well-stocked at all times.
- Liaised with suppliers, enabling timely delivery of office supplies.
Education
Diploma - Banking & Finance
South London College
Level 6 Diploma - Business Management & Leadership
London School of Business & Research
Cambridge A Levels & O Levels -
Loreto College Quatre Bornes
Quatre BornesSkills
- Event Coordination & Community Management
- Customer Relationship Management (CRM)
- Financial Analysis & Credit Assessment
- Communication & Negotiation
- Microsoft Office Suite
- Teamwork & Organisation
- Multitasking proficiency
- Compiling reports
- Office coordination
- Bookkeeping knowledge
- Staff development
- CRM and office management software
- Basic accounting
- Documentation control
- Training staff
- Invoicing and billing
LANGUAGES
English (Fluent)
French (Native)
Timeline
Event & Community Coordinator
Workshop17- Subsidiary of ENL Property-ER Group
2025.10 - 2026.03
Premium Administrator
Atlas Life Insurance Ltd
2025.04 - 2025.09
Assistant Relationship Manager
BCP Bank
2025.01 - 2025.03
Client Manager
MauBank
2024.09 - 2024.12
Prestige Banking Support
Absa Bank Mauritius
2024.07 - 2024.08
Leasing Officer
Rogers Capital
2023.04 - 2024.06
Debt Collector
MCB Factors
2023.01 - 2023.04
Bank Teller
MCB Ltd
2018.11 - 2022.12
Clerk (Internship)
MCB LTD
2018.03 - 2018.11
Level 6 Diploma - Business Management & Leadership
London School of Business & Research
Diploma - Banking & Finance
South London College
Cambridge A Levels & O Levels -
Loreto College Quatre Bornes