Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Serena Ismailia Miquel

(1). 7 Rue Kolatier Barkly Beau-Bassin (2). B21 NHDC L'assurance Dagotier

Summary

My goals are to gain experience and broaden my skills in order to secure a responsible career opportunity where I can fully utilize my training , human resources and managerial skills while making a substantial contribution to the success of my employee or organization. Passionate about learning new skills. Ambitious and driven computer and communication skills . Responsible and motivated , ready to apply education in the workplace . Offers excellent technical abilities with software and application , ability to handle challenging work , and excellent time management .

Overview

1
1
year of professional experience
1
1
Certification

Work History

Trainee Guide /Ride Operator

Casela World Of Adventures
11.2023 - Current
  • Promoted positive collaboration among trainees, encouraging teamwork and problem-solving skills.
  • Enhanced rider experience by enforcing safety procedures and providing clear instructions.
  • Assisted in maintenance and inspection of ride equipment, ensuring optimal performance and safety.
  • Provided exceptional customer service, addressing guest concerns and inquiries promptly and professionally.
  • Collaborated with team members to maintain a clean, organized, and safe ride area for guests.
  • Contributed to increased park attendance through consistently positive guest interactions and memorable ride experiences.
  • Participated in ongoing training sessions, staying up-to-date on industry best practices and safety standards.
  • Conducted thorough pre-operation inspections of rides, identifying potential issues before they became problems.
  • Educated guests about ride requirements, ensuring proper understanding of rules for a safer experience.
  • Adapted quickly to new ride assignments, learning proper operation techniques efficiently to minimize downtime between shifts.
  • Supported fellow team members in maintaining a cohesive work environment focused on guest satisfaction and safety adherence.
  • Handled routine maintenance tasks such as cleaning ride vehicles or applying lubricants as needed for smooth operations daily basis.
  • Worked closely with security personnel on crowd management efforts during peak periods or special events at the amusement park.
  • Maintained a high level of professionalism and enthusiasm throughout long hours and challenging work conditions, fostering positive guest experiences.
  • Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
  • Cleaned rides and attractions to reduce spread of germs and bacteria.
  • Monitored passengers and ride operations and enforced safety regulations.
  • Delivered information and details of interest about facility to visitors.
  • Assisted guests with transactions for rides and attractions to facilitate fun and exciting experiences.

Sales Assistant

Fabulous
10.2022 - 12.2022
  • Increased sales by building strong customer relationships and providing excellent service.
  • Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
  • Collaborated with team members to achieve a cohesive and efficient store environment.
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

Sales Assistant /Trainee Cashier

Chong & Sons
12.2022 - 12.2022
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Handled high-pressure situations with grace, such as managing long lines during peak hours or resolving conflicts between customers.
  • Supported store management by participating in inventory counts and maintaining awareness of stock levels near the register area.
  • Performed cash, card and check transactions to complete customer purchases.
  • Demonstrated adaptability by learning new cashiering procedures as they were implemented within the store.
  • Improved accuracy in transactions by attentively scanning items, correctly entering prices, and applying relevant discounts or promotions.
  • Maintained a clean and organized workspace, ensuring a professional appearance at all times.

Education

Andre Glover Govt School
Beau Bassin-Rose Hill, Mauritius
11.2016

Beau-Bassin State Secondary School
Beau-Bassin, Mauritius

Skills

  • Customer Relationship Management
  • Team Collaboration
  • Adaptability
  • Effective communication
  • Conflict resolution
  • Policy Compliance
  • Emergency Evacuation Procedures
  • Ride Operations
  • Safety Monitoring
  • Customer Service
  • Safety Procedures
  • Computer Literacy
  • Safety Management
  • Teamwork Abilities
  • Public Speaking
  • Physical Stamina
  • Teamwork and Collaboration
  • Cash Handling
  • Ride Loading and Unloading

Certification

Course Completion , Universal ICT Education Programme * Successful in IC3 training Organised by Computer Board ( oct 2019 )

Languages

French
Native language
English
Advanced
C1

Timeline

Trainee Guide /Ride Operator

Casela World Of Adventures
11.2023 - Current

Sales Assistant /Trainee Cashier

Chong & Sons
12.2022 - 12.2022

Sales Assistant

Fabulous
10.2022 - 12.2022

Andre Glover Govt School

Beau-Bassin State Secondary School

Similar Profiles

CREATE PROFILE
Serena Ismailia Miquel