Serena Philogène
Morcellement Antelme
Summary
Developed visual storytelling skills in collaborative environment. Proficient in digital photography and photo editing software, with strong understanding of composition and lighting. Seeking to transition into new field where creative and technical abilities can drive impactful results.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Photographer
Philo Photography
01.2025 - Current
- Edited and retouched photographs to ensure visual consistency and meet client specifications.
- Managed post-production workflow, ensuring timely delivery of final products to clients.
- Optimized workflow efficiency by implementing photo editing software tools like Lightroom and Photoshop.
- Collaborated with clients to understand their vision and deliver tailored photographic solutions.
- Collaborated with clients to define project scope, themes, and desired outcomes for photoshoots.
Customer Advisor
Concentrix CVG (Mauritius) Ltd
06.2022 - 06.2024
- Resolved customer complaints using effective problem-solving techniques.
- Assisted customers with inquiries, providing prompt and accurate information.
- Utilized CRM software to track and manage customer interactions efficiently.
- Collaborated with team members to enhance service delivery and customer satisfaction.
- Conducted follow-up communications to ensure resolution of customer issues.
- Analyzed customer feedback to recommend process improvements for enhanced service quality.
- Managed over 25 customer calls per day.
Education
High School Diploma -
Loreto College Quatre Bornes
Quatre Bornes06-2022
Skills
- Photo editing
- Adobe photoshop
- Advanced camera skills
- Shot composition
- Teamwork and collaboration
- Advanced lighting techniques
Certification
- Certified in Advanced Photography, Doushan Arts School - December 2024
Languages
French
Native or Bilingual
English
Professional Working
Timeline
Photographer
Philo Photography
01.2025 - Current
Customer Advisor
Concentrix CVG (Mauritius) Ltd
06.2022 - 06.2024
High School Diploma -
Loreto College Quatre Bornes