Selvani Ayikullu
Riviere Des Anguilles
Summary
Accuracy-focused banking professional experienced in cash handling, transaction management and fraud prevention. Promotes bank products and services to drive revenue and customer loyalty. Persuasive communicator analytical in solving customers' problems.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Retail Banking Associate
Maubank LTD
Vacoas
12.2024 - Current
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Assisted customers with retail banking services, such as opening accounts and making deposits and withdrawals.
- Identified transaction errors when debits and credits did not balance.
- Resolved problems or discrepancies concerning customers' accounts.
- Identified needs of customers promptly and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Assisted with customer requests and answered questions to improve satisfaction.
- Promoted high customer satisfaction by resolving problems with friendly service.
Shift Leader
LUX* Le Morne
04.2024 - 12.2024
- Assisted in training new employees on shift operations.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Confirmed accuracy of daily sales reports before submitting them to management for review.
- Monitored employee performance and provided feedback for improvement.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
Receptionist
LUX* Le Morne
10.2023 - 04.2024
- Greeted visitors and provided them with assistance.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
- Responded to inquiries from internal staff members regarding office operations.
- Assisted with onboarding of new employees by providing orientation information and support.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Developed and maintained a filing system for essential documents, improving office organization.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Technical skills: Opera, POS machine
Assistant Receptionist
LUX* Le Morne
10.2022 - 10.2023
- Provided administrative support to various departments, assisting with document preparation and data entry.
- Greeted customers and visitors in a professional manner.
- Coordinated accommodations for staff and visiting guests.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Answered with polite tone of voice to provide general information and answer inquiries.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
Resort Hostess
LUX* Le Morne
08.2022 - 10.2022
- Resolved any customer complaints or issues quickly and professionally.
- Greeted guests warmly upon arrival, seating them promptly.
- Greeted incoming guests to escort to reception area and present welcoming drinks and cold towels
Cashier
Café LUX* SSR Airport
04.2018 - 08.2022
- Upselling of food and beverages
- Ability to talk with difficult guests and assure a great customer service
- Process all payments, cash, card, Euros, Dollar and Pounds
- Process all discounts and fidelity cards
- Prepare sales item excel sheet to know about monthly revenue
- Prepare all sales tag on Microsoft word
- Technical skills: MICROS POS, Card machine, Excel, Microsoft word
Trainee Clerk (Head Office)
Courts Mammouth LTD
Bell Village
11.2017 - 12.2017
- Filling
- Preparing list for estimated deliveries
- Notifying deliveries which were already done
- Update delivery dates
- Preparing Outstanding list
- Update Excel stock sheet
- Preparing transfer notes and shipment notes
- Manage E-Mails
- Ability to work in a team
- Printing & Scanning
- Preparing invoices
- Technical skills: Microsoft excel, Navision, E-Mail
Customer service agent
Multi contact LTD
Curepipe
06.2017 - 08.2017
- Ability to work under pressure
- Dealing with frustrated clients and ability to listen to complaints calmly and carefully
- Solving the problems of clients in order to assure an excellent service
- Technical skills: Hermes net v5, CGA
Cashier/ Accounts Clerk
INDIAN RESORT and Spa
Le Morne
12.2013 - 06.2014
- Food and beverages ventilation
- Billing of clients
- Rooming list
- Filing Night Audit Reports
- Calculating Revenue
- Soft filing of Cession bills into Microsoft Excel
- Technical skills: Microsoft word, Microsoft Excel, Amadeus
Education
Bachelor of Arts - History And International Relations
University of Mauritius
Reduit10-2017
Skills
- Customer service
- Account management
- Transaction processing
- Cash handling
- Regulatory compliance
- Team collaboration
Affiliations
- On going training in Kathak dance
Languages
French
First Language
English
Intermediate (B1)
B1
French
Intermediate (B1)
B1
Accomplishments
TYPSY- CERTIFICATE OF COMPLETION IN:
Front of House Essentials
Profit and Loss Essentials
Introduction to Hospitality Management
Effective communication with staff
Introduction to Leadership
Recruitment and Onboarding
Covid-19 Business Restart for managers
Training Fundamentals
Covid-19 Responsibility and Service tips
Rostering Management
Guest Experience Fundamentals
Food allergies
Front desk Upselling
Workplace Bullying and Harassment
Food safety and Hygiene
Delivering Passionate Service
Hosting
WHS-Manual Handling
WHS - Slips, trips & falls
Customer Experiential Service
Body Language Basics
WHS-Personal Protective equipment
LOBSTER INK -CERTIFICATE OF COMPLETION IN:
Food Service Manager
Food Handler Hero
Front of house Fans
Stars of service
Management Maestro
Certification
Best Grooming Certificate - Café LUX* 2018-2019
Food handler’s Certificate – Expires Mar 2026
Morality Certificate
Service Excellence- Nov 2022
Star Team Member of Department( Front Office) – Mar 2023
Star Team Member of Department( Front Office) – Oct 2023
Certificate of appreciation best team member living our values (Front office) – June 2024
Train the trainer- Departmental Trainee- Jan 2024
Timeline
Retail Banking Associate
Maubank LTD
12.2024 - Current
Shift Leader
LUX* Le Morne
04.2024 - 12.2024
Receptionist
LUX* Le Morne
10.2023 - 04.2024
Assistant Receptionist
LUX* Le Morne
10.2022 - 10.2023
Resort Hostess
LUX* Le Morne
08.2022 - 10.2022
Cashier
Café LUX* SSR Airport
04.2018 - 08.2022
Trainee Clerk (Head Office)
Courts Mammouth LTD
11.2017 - 12.2017
Customer service agent
Multi contact LTD
06.2017 - 08.2017
Cashier/ Accounts Clerk
INDIAN RESORT and Spa
12.2013 - 06.2014
Bachelor of Arts - History And International Relations
University of Mauritius
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