Selvanaden Moothen
IT Technical Support
Petite Verger St Pierre
Summary
Knowledgeable Technical Intern with quality-driven and methodical approach to completing daily tasks and solving complex problems. Excellent communication and analytical abilities. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
3
3
years of post-secondary education
7
7
Certifications
Work History
IT Technical Support Intern
Cybernaptics ltd
Port louis
09.2018 - Current
- Contributed to team environment by sitting in on meetings and brainstorming new ideas for issue resolution.
- Worked with vendors to resolve problems with services, equipment, or inventory.
- Determined and resolved printer and networked copier outages.
- Resolved Internet and wireless and wired network access problems.
- Conducted system patching and software updates to field laptops using remote access software.
- Helped IT team document core systems configurations, relevant passwords, and system access requirements.
- Supported team needs with research and problem-solving abilities.
- Helped department set up equipment for meetings, events and operations.
- Monitored and logged daily server tasks and reports.
- Tested integrated software and tools for data processing systems.
- Tested systems to identify root causes to problems and uncover bugs.
- Installed application software and upgrades, virus protection, and drivers.
- Maintained inventory records and documentation for equipment in database.
CCTV Engineer
Caudan Security Ltd
St Pierre
06.2017 - 09.2018
- Discussed noted deficiencies, remedies and pricing with customers and followed up on corrective actions.
- Provided hands-on training and coaching of entry-level inspectors.
- Followed and maintained highly structured inspection schedules.
- Performed minor service and deficiency repairs on fire alarm system types.
- Read and understood design and construction documents.
- Read and understood product manuals and blueprints.
- Demonstrated features and functionality of alarm systems to customers.
- Maintained accurate records of customer service calls and inputted all information into company's database.
- Responded to maintenance calls and troubleshot devices.
- Identified issues, analyzed information and provided solutions to problems.
CCTV and Alarm Installer
Caudan Security Ltd
St Pierre
09.2013 - 06.2017
- Commissioned new fire alarm systems, installing related hardware and software required by facilities.
- Performed troubleshooting on fire alarm systems, completing on-site repairs or transporting malfunctioning equipment to off-site lab for repair.
- Maintained alarm hardware inventory levels, safeguarding component availability for emergency calls.
- Authored weekly reports detailing work order completions, logged malfunctions and other activities.
- Tested all newly installed fire alarms.
- Fully installed fire alarms and various security devices.
- Installed, tested and serviced alarm and associated systems for commercial and residential customers.
IT Technician
ACD Computer Ltd
Belle Rose
08.2011 - 08.2013
- Maintained office PCs, networks and mobile devices.
- Patiently walked individuals through basic troubleshooting tasks.
- Imaged and prepared new computers for integration into company networks and systems.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software.
- Decommissioned outdated equipment, referring devices to appropriate recyclers or disposal personnel.
IT Technician
Dynatech Laptop Center
Beau bassin
08.2007 - 04.2011
- Maintained office PCs, networks and mobile devices.
- Patiently walked individuals through basic troubleshooting tasks.
- Imaged and prepared new computers for integration into company networks and systems.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
- Monitored systems in operation and quickly troubleshot errors.
- Recovered critical information from data back ups to restore functionality.
- Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff.
IT Trainee
Jacey Computer Ltd
Port Louis
02.2005 - 11.2007
- Maintained current software licenses and patched applications to stay up-to-date with latest features.
- Reviewed system and network performance to make proactive adjustments based on established IT policies.
- Gathered and translated project requirements and collaboratively worked to define scope and milestones.
- Installed and configured software and hardware.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Configured hardware, devices and software to set up work stations for employees.
Education
No Degree -
New Devton College
Beau Bassin 04.2001 -
NTC3 - Building Maintenance
Sir Kher Jagatsingh Air Training Centre
Beau Bassin 01.2003 - 07.2005
A+ (Plus) Certification - IT Technical
DATAMATICS Computer Training Centre
Rose Hill 01.2007 - 12.2007
Skills
Desktop support
Technical issues analysis
Software diagnosis
Certification
AVIGILON INSTALLER CERTIFICATION
Timeline
HCSA-AAI HIKVISION CERTIFIED SECURTIY ASSOCIATE
12-2021
HCSA-CCTV HIKVISION CERTIFIED SECURTIY ASSOCIATE
12-2021
COMPTIA SERVER + CERTIFICATION
07-2021
AJAX INSTALLER CERTIFICATION
01-2021
CONNECTIX OPTICAL FIBRE TERMINATION
09-2019
CONNECTIX STRUCTURED CABLING INSTALLATION
09-2019
IT Technical Support Intern
Cybernaptics ltd
09.2018 - Current
CCTV Engineer
Caudan Security Ltd
06.2017 - 09.2018
AVIGILON INSTALLER CERTIFICATION
06-2017
CCTV and Alarm Installer
Caudan Security Ltd
09.2013 - 06.2017
IT Technician
ACD Computer Ltd
08.2011 - 08.2013
IT Technician
Dynatech Laptop Center
08.2007 - 04.2011
A+ (Plus) Certification - IT Technical
DATAMATICS Computer Training Centre
01.2007 - 12.2007
IT Trainee
Jacey Computer Ltd
02.2005 - 11.2007
NTC3 - Building Maintenance
Sir Kher Jagatsingh Air Training Centre
01.2003 - 07.2005
No Degree -
New Devton College
04.2001 -