Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Selvanaden Moothen

IT Technical Support
Petite Verger St Pierre

Summary

Knowledgeable Technical Intern with quality-driven and methodical approach to completing daily tasks and solving complex problems. Excellent communication and analytical abilities. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

17
17
years of professional experience
3
3
years of post-secondary education
7
7
Certifications

Work History

IT Technical Support Intern

Cybernaptics ltd
Port louis
09.2018 - Current
  • Contributed to team environment by sitting in on meetings and brainstorming new ideas for issue resolution.
  • Worked with vendors to resolve problems with services, equipment, or inventory.
  • Determined and resolved printer and networked copier outages.
  • Resolved Internet and wireless and wired network access problems.
  • Conducted system patching and software updates to field laptops using remote access software.
  • Helped IT team document core systems configurations, relevant passwords, and system access requirements.
  • Supported team needs with research and problem-solving abilities.
  • Helped department set up equipment for meetings, events and operations.
  • Monitored and logged daily server tasks and reports.
  • Tested integrated software and tools for data processing systems.
  • Tested systems to identify root causes to problems and uncover bugs.
  • Installed application software and upgrades, virus protection, and drivers.
  • Maintained inventory records and documentation for equipment in database.

CCTV Engineer

Caudan Security Ltd
St Pierre
06.2017 - 09.2018
  • Discussed noted deficiencies, remedies and pricing with customers and followed up on corrective actions.
  • Provided hands-on training and coaching of entry-level inspectors.
  • Followed and maintained highly structured inspection schedules.
  • Performed minor service and deficiency repairs on fire alarm system types.
  • Read and understood design and construction documents.
  • Read and understood product manuals and blueprints.
  • Demonstrated features and functionality of alarm systems to customers.
  • Maintained accurate records of customer service calls and inputted all information into company's database.
  • Responded to maintenance calls and troubleshot devices.
  • Identified issues, analyzed information and provided solutions to problems.

CCTV and Alarm Installer

Caudan Security Ltd
St Pierre
09.2013 - 06.2017
  • Commissioned new fire alarm systems, installing related hardware and software required by facilities.
  • Performed troubleshooting on fire alarm systems, completing on-site repairs or transporting malfunctioning equipment to off-site lab for repair.
  • Maintained alarm hardware inventory levels, safeguarding component availability for emergency calls.
  • Authored weekly reports detailing work order completions, logged malfunctions and other activities.
  • Tested all newly installed fire alarms.
  • Fully installed fire alarms and various security devices.
  • Installed, tested and serviced alarm and associated systems for commercial and residential customers.

IT Technician

ACD Computer Ltd
Belle Rose
08.2011 - 08.2013
  • Maintained office PCs, networks and mobile devices.
  • Patiently walked individuals through basic troubleshooting tasks.
  • Imaged and prepared new computers for integration into company networks and systems.
  • Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
  • Performed troubleshooting to correct computer hardware and software malfunctions.
  • Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software.
  • Decommissioned outdated equipment, referring devices to appropriate recyclers or disposal personnel.

IT Technician

Dynatech Laptop Center
Beau bassin
08.2007 - 04.2011
  • Maintained office PCs, networks and mobile devices.
  • Patiently walked individuals through basic troubleshooting tasks.
  • Imaged and prepared new computers for integration into company networks and systems.
  • Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
  • Monitored systems in operation and quickly troubleshot errors.
  • Recovered critical information from data back ups to restore functionality.
  • Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff.

IT Trainee

Jacey Computer Ltd
Port Louis
02.2005 - 11.2007
  • Maintained current software licenses and patched applications to stay up-to-date with latest features.
  • Reviewed system and network performance to make proactive adjustments based on established IT policies.
  • Gathered and translated project requirements and collaboratively worked to define scope and milestones.
  • Installed and configured software and hardware.
  • Removed malware, ransomware and other threats from laptops and desktop systems.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Configured hardware, devices and software to set up work stations for employees.

Education

No Degree -

New Devton College
Beau Bassin
04.2001 -

NTC3 - Building Maintenance

Sir Kher Jagatsingh Air Training Centre
Beau Bassin
01.2003 - 07.2005

A+ (Plus) Certification - IT Technical

DATAMATICS Computer Training Centre
Rose Hill
01.2007 - 12.2007

Skills

Desktop support

Technical issues analysis

Software diagnosis

Certification

AVIGILON INSTALLER CERTIFICATION

Timeline

HCSA-AAI HIKVISION CERTIFIED SECURTIY ASSOCIATE

12-2021

HCSA-CCTV HIKVISION CERTIFIED SECURTIY ASSOCIATE

12-2021

COMPTIA SERVER + CERTIFICATION

07-2021

AJAX INSTALLER CERTIFICATION

01-2021

CONNECTIX OPTICAL FIBRE TERMINATION

09-2019

CONNECTIX STRUCTURED CABLING INSTALLATION

09-2019

IT Technical Support Intern

Cybernaptics ltd
09.2018 - Current

CCTV Engineer

Caudan Security Ltd
06.2017 - 09.2018

AVIGILON INSTALLER CERTIFICATION

06-2017

CCTV and Alarm Installer

Caudan Security Ltd
09.2013 - 06.2017

IT Technician

ACD Computer Ltd
08.2011 - 08.2013

IT Technician

Dynatech Laptop Center
08.2007 - 04.2011

A+ (Plus) Certification - IT Technical

DATAMATICS Computer Training Centre
01.2007 - 12.2007

IT Trainee

Jacey Computer Ltd
02.2005 - 11.2007

NTC3 - Building Maintenance

Sir Kher Jagatsingh Air Training Centre
01.2003 - 07.2005

No Degree -

New Devton College
04.2001 -
Selvanaden MoothenIT Technical Support