Summary
Overview
Work History
Education
Skills
Timeline
Generic

SEHVIN MUTTY

Poudre D'Or Hamlet

Summary

  • Organized and dependable candidate, successful at managing multiple priorities with a positive attitude.
  • Willingness to take on added responsibilities and training to meet goals.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

MCB LTD
PORT LOUIS
02.2025 - Current
  • Assist and handle promptly customer queries/requests from end to end
  • Proactively propose appropriate products and services to customers and channel them to alternative channels to satisfy and/or exceed their expectations
  • Identify cross selling opportunities when serving customers to deepen product usage
  • Follow up on various requests for information/instructions for transactions
  • Promote utilization of remote channels to enhance efficiency and customer experience
  • Adhere to complaints handling process, within the portfolio, in order to mitigate Bank's reputational risk and achieve customer satisfaction

Customer Experience Officer

SBM BANK (MAURITIUS) LTD
PORT LOUIS
03.2024 - 01.2025
  • Handle queries/complaints/issues of internal and external customers
  • Attend to internal and external customer's calls and mails
  • Provide assistance to issues related to Internet Banking, Mobile Banking and Cards
  • Conduct cross selling for products and services of the Bank
  • Contact clients to confirm transactions and perform close follow-ups of those transactions to prevent fraudulent activities
  • Coordinate with other departments to ensure timely resolution of customer issues

Pro-Active Risk Management Officer

SBM BANK (MAURITIUS) LTD
PORT LOUIS
09.2019 - 02.2024
  • Monitor transactional alerts generated by Bank's tools (POS, Online/E-Commerce, International)
  • Provide assistance to issues related to cards(EMV failures, fallbacks, 3DS secure, maintenance and technicalities)
  • Identify suspicious/fraudulent transactions on cards and take appropriate actions to minimize such frauds
  • Analyze risk trends and provide inputs in the formulation of new card's rules to ensure proper triggering of alerts
  • Analyze risk reports in view of providing appropriate feedback to other departments
  • Prepare transaction reports on a daily basis for necessary review and maintenance of records
  • Handle fraud related complaints/queries received from customers, in an efficient and timely manner

Store Clerk

GRAYS INC. LTD
BEAU PLAN, PAMPLEMOUSSES
06.2017 - 08.2019
  • Conduct inventory counts and reconciliation and documenting in computer system
  • Alternate goods in inventory by observing FIFO approach to keep shelves organized and properly stocked
  • Prepare bill of entries on MNS system
  • Review invoices and instructions prior to shipping and receiving on Fusion Oracle
  • Daily update of bank tools with respect to export products

Education

Bachelor of Arts - English

OPEN UNIVERSITY OF MAURITIUS
06-2025

ACCA Diploma in Accounting And Business -

LONDON COLLEGE OF ACCOUNTANCY
03-2018

Higher School Certificate -

CAMBRIDGE INTERNATIONAL EXAMS
Piton State College
11-2016

School Certificate -

CAMBRIDGE INTERNATIONAL EXAMS
Piton State College
11-2014

Skills

  • Adaptability and flexibility
  • Team collaboration
  • Cards knowledge
  • Fraud prevention
  • VISA/MasterCard tools
  • Good communication skills
  • Customer-oriented
  • Warehousing practices and inventory monitoring

Timeline

Customer Service Representative

MCB LTD
02.2025 - Current

Customer Experience Officer

SBM BANK (MAURITIUS) LTD
03.2024 - 01.2025

Pro-Active Risk Management Officer

SBM BANK (MAURITIUS) LTD
09.2019 - 02.2024

Store Clerk

GRAYS INC. LTD
06.2017 - 08.2019

Bachelor of Arts - English

OPEN UNIVERSITY OF MAURITIUS

ACCA Diploma in Accounting And Business -

LONDON COLLEGE OF ACCOUNTANCY

Higher School Certificate -

CAMBRIDGE INTERNATIONAL EXAMS

School Certificate -

CAMBRIDGE INTERNATIONAL EXAMS

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