Hi, I’m
Seeta Rungloll
Fond Du Sac
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
21
years of professional experience
Work History
CROISSANCE GLOBAL SERVICES LTD
SALES AND CUSTOMER ONBOARDING REPRESENTATIVE FOR WARREN BOWIE AND SMITH COMPANY (INTERNATIONAL FINANCIAL INVESTMENT PLATFORM)
Job overview
- Making sales that is convincing customers from Gulf countries to invest in our platform which consist of assets like INDICES, STOCKS, COMMODITIES, CURRENCIES AND CRYPTOCURRENCIES.
APPAVOO & ASSOCIATES
Semi-Senior Auditor
01.2002
Job overview
- Doing Audit of several companies some of them Bank of Baroda, Hotel D’Ambre, Hotel St Georges Etc
- Payroll preparation, Submission of employees NPF and PAYE return to relative social security and Tax Authority
- Submission of employer’s VAT return to Tax Authority.
APPAVOO & ASSOCIATES
Semi-Senior Auditor
01.2001
Job overview
- Preparing of Final Accounts of several companies
BLUECONNECT (FRENCH AND ENGLISH)
CUSTOMER AND SALES ASSOCIATE/ CONSEILLERE CLIENTELE ET COMMERCIALE AVIATION AIRFRANCE, KLM, FLYING BLUE, DELTA ET AUTRES
12.2023 - 03.2024
Job overview
- Assist French customers with their ticket reservations, modification of dates, flight schedules, numbers of passengers, names of passengers, accompanying of minors, addition of babies, transportation of animals, seat reservations, luggage, how to sign up for their account, how their loyalty program works, give the information they have on their accounts, give information on offers, promotions on products and services, promote the offers so that customers make reservations with Air-France, KLM, Delta and other airlines partnering with Air-France, assist for any other additional information regarding their reservations.
MOVATE TECHNOLOGIES LTD
SALES AND CUSTOMER SUPPORT REPRESENTATIVE (FRENCH)
05.2023 - 10.2023
Job overview
- Telemarketing and making sales and giving customer service for a global car rental company SIXT.
CONCENTRIX MAURITIUS LTD
CUSTOMER SERVICE ADVISOR 1 (BILINGUAL ENGLISH AND FRENCH)
03.2023 - 05.2023
Job overview
- Advisor for a Global Accommodation service.
ACCENTURE INTELLIGENT OPERATIONS CENTER
CUSTOMER SERVICE ASSOCIATE/ CABLE CARE FAULTS TECHNICAL & SALES ADVISOR (ENGLISH)
01.2022 - 01.2023
Job overview
- Giving customer support and resolution on phone for any queries on billing, payments, refunds, package change or technical faults on fiber internet, tv or landline services from customer.
OUTREMER-TELECOM LTD
Customer Support Associate (FRENCH)
03.2019 - 10.2021
Job overview
- Customer Support for queries on invoicing, payments, marketing, refund, claims, technical and others for telephone lines and products Internet ADSL, THD, Fibre, Box4G, Mobile etc
- For the telecommunication operator SFR.
CONVERGYS (CONCENTRIX) LTD
Customer Support Associate (Bilingual English and French)
11.2018 - 02.2019
Job overview
- World Leader in Booking Accommodation, giving customer support to the B2B guests and partners ( hotels ) all over the world with mainly the French and English language on the Global Booking Accommodation service.
CERIDIAN (MAURITIUS) LTD
US Dayforce Managed Payroll Specialist 1
03.2018 - 09.2018
Job overview
- Processing and Auditing of Payroll for various clients in US and Canada using Dayforce system
- Directly communicating with clients through mail, skype, zoom meeting, and D365 system.Working on Reports like New Hire, Termination, Employees Changes Report, MyPayIssues, Audit Tab, Salaried Variance, Earnings and Deductions, Quick Entry Balancing, Payroll Accuracy Statistics, Marathon, Quick Entries etc..
PROCONTACT LTD
Telemarketing Agent
12.2018 - 02.2018
Job overview
- Outgoing call
- Searching prospective customers to sell the defibrillator, an equipment for doctors to check heart beats.
ACCENTURE (MTIUS) LTD
Accounts Receivable Officer
01.2010 - 01.2011
Job overview
- Processing of France bank Transfers(BIG VOLUMES AND AMOUNT), cheques, Non Allocated cash Tracker, Compensation, Master Data, Reimbursement etc
- Using accounting package SAP
- Run-Charts, Control Charts and Pivot tables.
CEYLINCOSTELLA INSURANCE CO LTD
Senior Accounts Assist
01.2003 - 01.2010
Job overview
- Assisting The Financial Manager in the preparation of Accounts, coaching other staffs in their day to day work, Checking of Banking in Head Office with several bank accounts & including of 9 branches bank accounts, Preparing Payroll, NPF, PAYE, of around 107 staffs, travelling allowances.
Education
Cosmopolitan College Girls – University of Cambridge
S.C Level, Secondary
Cosmopolitan College Girls – University of Cambridge
H.S.C Level, Secondary
LEVEL 1, ACCA
Université des Mascareignes et Université de Limoges
Bsc (Hons) Human Resource Management
University Overview
- Status: Year 1 Semester 3 completed (First Year degree completed)
- Principles of Management
- Computer Applications in Business
- Workplace Ethics
- Techniques d’Expression Orale en francais
- Total Quality Management
Association of Business Executives-UK, ABE Level 5 Diploma in Business Management
OPEN UNIVERSITY OF MAURITIUS
BSC (HONS) BUSINESS PROCESS SERVICES
University Overview
- Status: started August 2022 and Ongoing
- Accounting Fundamentals
- Foundation of Law and Mauritian Legal System
- Cyber Laws and Ethics
- French for Business I
- Communicating with Impact
- Six Sigma Lean Management
- Financial Accounting
- Introduction to Capital Market
- French for Business II
- Management Principles
- Human Resource Management
- Business Finance
- Culture and Organizations
- Management Accounting
- Operations and Logistics Management I
- Financial Statement Analysis for Business
- Operation and Logistics Management II
- Information Systems and Security
- Introduction to Insurance
- Business Research Methods
- Computer Studies
Skills
- Word
- Excel
- Accpac
- Foxpro
- Oracle
- SAP
- CRM packages
- Salesforce
- Dayforce
Marital Status
Married
Leisure Activities
- Reading/Watching TV/Music
- Swimming
- Internet Surfing
Personal Information
- Gender: Female
Awards
Stock Exchange of Mauritius Ltd Award 1994
References
- Mrs Yashmee Dewoo Issur, Head of Human Resource, Accenture (Mauritius) Ltd, Ebene
- Mr Murveen Veerapen, P & C Business Partner Principal, Ceridian (Mauritius) Ltd, Ebene
Languages
English
Upper intermediate (B2)
French
Advanced (C1)
Timeline
CUSTOMER AND SALES ASSOCIATE/ CONSEILLERE CLIENTELE ET COMMERCIALE AVIATION AIRFRANCE, KLM, FLYING BLUE, DELTA ET AUTRES
BLUECONNECT (FRENCH AND ENGLISH)
12.2023 - 03.2024
SALES AND CUSTOMER SUPPORT REPRESENTATIVE (FRENCH)
MOVATE TECHNOLOGIES LTD
05.2023 - 10.2023
CUSTOMER SERVICE ADVISOR 1 (BILINGUAL ENGLISH AND FRENCH)
CONCENTRIX MAURITIUS LTD
03.2023 - 05.2023
CUSTOMER SERVICE ASSOCIATE/ CABLE CARE FAULTS TECHNICAL & SALES ADVISOR (ENGLISH)
ACCENTURE INTELLIGENT OPERATIONS CENTER
01.2022 - 01.2023
Customer Support Associate (FRENCH)
OUTREMER-TELECOM LTD
03.2019 - 10.2021
Telemarketing Agent
PROCONTACT LTD
12.2018 - 02.2018
Customer Support Associate (Bilingual English and French)
CONVERGYS (CONCENTRIX) LTD
11.2018 - 02.2019
US Dayforce Managed Payroll Specialist 1
CERIDIAN (MAURITIUS) LTD
03.2018 - 09.2018
Accounts Receivable Officer
ACCENTURE (MTIUS) LTD
01.2010 - 01.2011
Senior Accounts Assist
CEYLINCOSTELLA INSURANCE CO LTD
01.2003 - 01.2010
Semi-Senior Auditor
APPAVOO & ASSOCIATES
01.2002
Semi-Senior Auditor
APPAVOO & ASSOCIATES
01.2001
SALES AND CUSTOMER ONBOARDING REPRESENTATIVE FOR WARREN BOWIE AND SMITH COMPANY (INTERNATIONAL FINANCIAL INVESTMENT PLATFORM)
CROISSANCE GLOBAL SERVICES LTD
Cosmopolitan College Girls – University of Cambridge
S.C Level, Secondary
Cosmopolitan College Girls – University of Cambridge
H.S.C Level, Secondary
LEVEL 1, ACCA
Université des Mascareignes et Université de Limoges
Bsc (Hons) Human Resource Management
Association of Business Executives-UK, ABE Level 5 Diploma in Business Management
OPEN UNIVERSITY OF MAURITIUS
BSC (HONS) BUSINESS PROCESS SERVICES
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