Accomplished Senior Customer Service Specialist with a proven track record at Avantor for enhancing team productivity through the development of comprehensive training programs and mentoring. Skilled in complaint handling and quality assurance, I significantly contributed to reducing churn rates by fostering proactive customer engagement. My expertise in call center operations and commitment to excellence drive superior customer satisfaction and loyalty.
Knowledgeable and dedicated customer service professional with extensive experience in Tourism industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.