Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Seechurn Maita

Seechurn Maita

Beau Bassin-Rose Hill

Summary

Accomplished Senior Customer Service Specialist with a proven track record at Avantor for enhancing team productivity through the development of comprehensive training programs and mentoring. Skilled in complaint handling and quality assurance, I significantly contributed to reducing churn rates by fostering proactive customer engagement. My expertise in call center operations and commitment to excellence drive superior customer satisfaction and loyalty.

Knowledgeable and dedicated customer service professional with extensive experience in Tourism industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

17
17
years of professional experience

Work History

Senior Customer Service Specialist

Avantor
03.2016 - Current
  • Developed and implemented training programs for new hires, contributing to enhanced team performance and productivity.
  • Mentored junior team members, sharing best practices and fostering a supportive work environment conducive to growth.
  • Streamlined communication between customers and internal teams, resulting in increased collaboration and problem resolution.
  • Worked closely with management on initiatives focused on reducing churn rates through proactive engagement efforts targeting at-risk accounts before they lapsed into disengagement status due to dissatisfaction or other factors.

Customer Service Representative

Mautourco
10.2007 - 02.2016
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

High School Diploma -

Loretto College Rosehill
Mauritius
11-2005

Skills

  • Call center experience
  • Reporting and analysis
  • Coaching and mentoring
  • Documentation review
  • Quality assurance
  • Complaint handling

Languages

English, French
Native language
English
Advanced
C1
French
Advanced
C1
German
Advanced
C1

Timeline

Senior Customer Service Specialist

Avantor
03.2016 - Current

Customer Service Representative

Mautourco
10.2007 - 02.2016

High School Diploma -

Loretto College Rosehill
Seechurn Maita