Saxena Durga
Summary
Experienced and positive hotel professional skilled in night supervision, auditing, front desk, and porter duties. Reliable, punctual, and able to work flexible hours while providing excellent guest service.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
Work history
Night Supervisor
Tamassa Bel Ombre
Bel Ombre
2024.11 - Current
- Oversee hotel operations during the night shift
- Supervise and support front desk and night staff
- Manage late check-ins and early check-outs
- Handle guest inquiries, complaints, and special requests
- Perform night audit and reconcile daily financial transactions
- Prepare daily operational and financial reports
- Ensure security, safety, and emergency procedures are followed
- Coordinate with housekeeping and other departments as needed
- Prepare handover notes for the morning team
Night auditor
Outrigger Mauritius Resort
Bel Ombre
2022.04 - 2024.11
- Managed front desk operations during the night shift
- Performed the nightly audit of all financial transactions
- Reconciled guest accounts and daily revenue reports
- Verified billing accuracy and resolved discrepancies
- Prepared and distributed end-of-day financial reports
- Assisted guests with late check-ins, early check-outs, and inquiries
- Ensured compliance with hotel policies and security procedures
- Covered night managerial duties in the absence of the Night Manager
Receptionist
Tamassa Bel Ombre
Bel Ombre
2019.04 - 2022.04
- Actively contributed to delivering excellent guest service
- Welcomed guests courteously in accordance with hotel procedures
- Responded to guest inquiries both by phone and at the front desk
- Handled guest complaints efficiently and professionally through appropriate follow-up
- Engaged with guests to obtain feedback and suggestions for improvement
- Managed guest check-ins and check-outs efficiently
- Monitored, updated, and reconciled guest accounts by accurately posting charges for services consumed
- Performed foreign currency exchange transactions in accordance with hotel procedures
- Demonstrated a caring and empathetic mindset with strong attention to detail
- Developed and applied excellent multitasking skills in a fast-paced environment
- Worked during the COVID-19 period when the hotel operated as a quarantine center
- Assisted guests while maintaining infection control and safety procedures
- Adapted to emergency procedures and high-pressure situations during the pandemic
Hotel concierge
Heritage Awali Golf and Spa Resort
Bel Ombre
2018.09 - 2019.04
- Worked as a driver, providing transportation for guests as needed
- Assisted as a porter, handling luggage and ensuring smooth guest arrivals and departures
- Provided personalized services to enhance the guest experience
- Offered recommendations on local attractions, events, and services
Education
Higher School Certificate -
Full day School (Samputh Secondary School)
Curepipe, Plaines Wilhems District 2017.01 - 2017.11
School Certificate -
Ocep College Ltd
Curepipe, Plaines Wilhems District 2016.01 - 2016.11
Skills
Strong multitasking and time management
Attention to detail and accuracy
Empathy, patience, and professionalism
Ability to work in high-pressure environments
Ability to work flexible and irregular hours, including nights and weekends
Punctual and reliable
Timeline
Night Supervisor
Tamassa Bel Ombre
2024.11 - Current
Night auditor
Outrigger Mauritius Resort
2022.04 - 2024.11
Receptionist
Tamassa Bel Ombre
2019.04 - 2022.04
Hotel concierge
Heritage Awali Golf and Spa Resort
2018.09 - 2019.04
Higher School Certificate -
Full day School (Samputh Secondary School)
2017.01 - 2017.11
School Certificate -
Ocep College Ltd
2016.01 - 2016.11