Savinta Bessendyal
Quartier Militaire
Summary
Hospitality professional with expertise in guest relations and service excellence. Proficient in managing reservations and creating a welcoming front-of-house environment. Strong teamwork and adaptability skills contribute to consistent, high-quality service delivery. Exceptional communication and multitasking abilities enhance guest experiences.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Restaurant Hostess
The Westin Hotel
11.2017 - Current
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
- Maintained guest privacy and confidentiality when handling sensitive information such as reservation details or personal preferences.
- Complied with food safety and food hygiene regulations to safeguard public health.
- Supported restaurant promotions and events by informing guests of upcoming happenings or special menu items.
- Reported problematic guests to management to foster safe and pleasant environment.
- Answered phone calls to take orders, give information and document reservations.
CIM Delivery Clerk, Salesgirl, Phone Assistant
Cash And Carry
01.2016 - 05.2017
- Filling formalities for clients after hire purchase.
- Preparing home delivery.
- delivering mobile phones, laptop, and accessories.
- Giving details aon home appliances and electronics.
- Sending emails.
- Phone inventories and stocks.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted clients in with friendliness and professionalism.
Receptionist
FM Denim Co
03.2013 - 02.2014
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
Education
No Degree - Science
Soondur Munrakhun College
Valley De Paradis, Long Mountain, Mauritius.01-2010
Skills
- Multitasking abilities
- Customer service excellence
- Guest relations management
- Active learning
- Cleanliness and hygiene
- Cash handling
- Scheduling
- Relationship building
- POS operations
- Reservation planning
- Upselling techniques
- Hospitality management
Certification
Online trainings with certificates via MGS (Marriott Global Source) in hospitality.
Languages
English - Very Fluent
Bilingual or Proficient (C2)
French- Fluent
Upper intermediate (B2)
Hindi
Advanced (C1)
References
Yovissen Anthonimootoo, F&B Manager, yovissen.anthonimootoo@westinresortmauritius.com, +230 5729 5685, The Westin Hotel Balaclava.
Hobbies
I read novels in free times, I like solo musics. I like to explore new adventure and marine life. Talking is one of my best hobby as I like to communicate. Cooking new dishes is my favorite part time. I like to type on laptop or PC, even on phone. My favorite game is badminton.
Timeline
Restaurant Hostess
The Westin Hotel
11.2017 - Current
CIM Delivery Clerk, Salesgirl, Phone Assistant
Cash And Carry
01.2016 - 05.2017
Receptionist
FM Denim Co
03.2013 - 02.2014
No Degree - Science
Soondur Munrakhun College
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