Satyaraj Kumar Baulah

RSA, Asst Waiter, Waiter, and Waiter Lead

Royal Caribbean Group

01.2016 - 04.2025

Managed high volume of customers during peak hours, maintaining prompt and efficient service.
Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Remained calm and poised when dealing with difficult customers or during busy shifts.
Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Complied with all company policies regarding uniform standards, punctuality, and professionalism.
Communicated with kitchen staff to enable accurate food preparation.
Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
Folded napkins and prepared silverware sets to provide adequate supply for host station.
Assisted in training new waitstaff, sharing best practices and improving overall team performance.
Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
Answered customers' questions, recommended items, and recorded order information.
Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Checked guests' identification before serving alcoholic beverages.