Satyakam Sharma (Pawan) Nemchand
Professional Banker
Grand Port,Mauritius
Summary
Accomplished professional with extensive expertise in process improvement, delegation mastery, and decision-making autonomy. Demonstrates exceptional leadership proficiency and communication excellence, with a proven track record in policy implementation and enforcement. Adept at productivity improvement strategies, issue resolution, and KPI management. Skilled in employee training and development, performance appraisals, and coaching. Proficient in Microsoft Excel and project delivery reporting. Committed to fostering a constructive work environment through tolerance, patience, and decisive decision-making.
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Hard-working Team Leader with two years of experience in operation environments. Analyses KPIs and implements service enhancements. Engaging and motivational leader, skilled at training and coaching high-performing employees.
People-orientated Team Leader successful in delivering revenue and strategic initiatives. Aligns workplace culture with organisation mission and values. Looking for new role where hard work and dedication will be highly valued.
Dedicated Team Leader promoting quality assurance, issue resolution and interpersonal communication skills. Bilingual and proficient at troubleshooting and supervising talented teams. Seeking similar position in retail management.
Detailed orientated individual experienced in administrative procedures. Oversees day-to-day duties with strong planning and organisation skills to delivers projects in timely manner.
Professional project management specialist with experience working with teams to accomplish short- and long-term project goals. Managed budgets and monitored project costs.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
20
20
years of professional experience
2007
2007
years of post-secondary education
Work history
Junior Team Leader (Loan Disbursement)
ABSA Bank Mauritius Ltd
Ebene, Mauritius
08.2023 - Current
- Assisted team members in completing daily operational tasks to ensure smooth workflow.
- Learned and adhered to safety protocols while engaging in team activities.
- Participated in team meetings to discuss project updates and share insights.
- Provided support in maintaining equipment and tools for optimal performance.
- Led team in implementing efficient operational workflows to enhance productivity.
- Coordinated training sessions for new staff to ensure seamless onboarding experience.
- Developed strategies to improve customer service standards across multiple departments.
- Assisted in managing schedules and resources to optimise team performance and output.
- Facilitated regular team meetings to discuss project updates and address challenges.
- Mentored junior staff members to foster professional growth and teamwork culture.
- Evaluated existing processes and recommended improvements to drive operational excellence.
- Collaborated with cross-functional teams to align objectives and achieve organisational goals.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supported team by demonstrating respect and willingness to help.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Oversaw daily operations to achieve high productivity levels.
- Led team in processing loan disbursements ensuring compliance with internal policies and regulations.
- Coordinated with various departments to streamline loan approval processes enhancing overall operational efficiency.
- Trained new team members on loan disbursement procedures fostering a collaborative work environment.
- Monitored loan application workflows identifying bottlenecks and implementing solutions to improve turnaround times.
- Assisted in maintaining accurate records of loan disbursements contributing to effective audit processes.
- Developed training materials for team on updated loan disbursement systems promoting adherence to best practices.
- Implemented quality control measures to ensure accuracy in loan documentation reducing errors and rework.
- Led project coordination, resulting in timely delivery.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
Operations Officer (Loan Disbursement)
ABSA Bank Mauritius Ltd
Ebene, Mauritius
01.2022 - 07.2023
- Managed loan disbursement processes ensuring compliance with regulatory requirements and internal policies.
- Facilitated communication between clients and various departments to resolve loan-related inquiries efficiently.
- Implemented best practices for loan documentation and verification to enhance operational workflows.
- Collaborated with team members to streamline disbursement procedures and improve overall efficiency.
- Monitored loan disbursement metrics to ensure adherence to service level agreements and organisational goals.
- Enhanced operational efficiency with systematic procedure implementation.
- Managed project timelines, achieved timely completion.
- Streamlined operations by implementing efficient work processes.
Underwriting Clerk
ABSA Bank Mauritius Ltd
Ebene, Mauritius
01.2019 - 12.2021
- Processed insurance applications by reviewing documents for completeness and accuracy.
- Collaborated with underwriters to facilitate risk assessment and decision-making.
- Maintained organised records of policy documents and related correspondence for reference.
- Assisted clients in understanding policy terms and conditions through effective communication.
- Managed administrative tasks including filing, data entry, and tracking policy renewals.
- Coordinated with various departments to ensure timely processing of underwriting requests.
- Reviewed and updated underwriting guidelines to enhance operational efficiency and compliance.
- Developed and maintained strong relationships with clients to foster trust and loyalty.
- Carried out day-to-day duties accurately and efficiently.
- Successfully delivered on tasks within tight deadlines.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Increased customer satisfaction by resolving issues.
MCIB Officer
ABSA Bank Mauritius Ltd
Ebene, Mauritius
01.2014 - 12.2018
- Conducted comprehensive risk assessments to identify potential issues in compliance processes.
- Developed and implemented strategies to enhance operational efficiency within compliance framework.
- Collaborated with cross-functional teams to ensure alignment with regulatory requirements and policies.
- Monitored and evaluated compliance activities to ensure adherence to established standards and regulations.
- Prepared detailed reports on compliance activities and findings for senior management review.
- Assisted in the development of internal policies to mitigate risks and ensure regulatory compliance.
- Liaised with external regulators to address compliance inquiries and ensure ongoing compliance status.
- Collaborated with colleagues for effective teamwork.
- Upheld laws and regulations within my jurisdiction, ensuring compliance from all parties involved.
- Performed thorough investigations into reported incidents, leading to accurate record-keeping.
- Handled sensitive information with discretion and professionalism.
- Executed assigned duties responsibly thus meeting departmental expectations consistently.
- Improved team efficiency with regular training sessions.
- Adhered to all ethical and legal requirements when conducting searches and detaining individuals.
Mailing Officer
ABSA Bank Mauritius Ltd
Ebene, Mauritius
05.2008 - 12.2013
- Managed distribution of mail and packages ensuring timely delivery to all departments.
- Implemented efficient sorting procedures to enhance workflow and reduce delays.
- Coordinated with team members to maintain accurate tracking of outgoing and incoming correspondence.
- Trained new staff on operational protocols and best practices for mail handling.
- Maintained inventory of mailing supplies and equipment to ensure uninterrupted service.
- Monitored adherence to safety regulations and organisational policies during mail processing.
- Resolved discrepancies in mail delivery through thorough investigation and communication.
- Collaborated with management to develop strategies for optimising mailing operations.
- Worked diligently under pressure whilst preserving high-quality output.
- Assisted during special events and large-scale operations ensuring smooth running of activities.
- Executed assigned duties responsibly thus meeting departmental expectations consistently.
- Facilitated smooth communications between departments for better coordination.
- Liaised closely with external agencies such as social services and housing departments, providing comprehensive support for individuals in need.
- Handled sensitive information with discretion and professionalism.
- Increased operational efficiency by streamlining administrative processes.
- Collaborated with colleagues for effective teamwork.
- Responded promptly and effectively to emergencies using established protocols.
- Adhered to all ethical and legal requirements when conducting searches and detaining individuals.
Sales Team Leader - Credit card function
ABSA Bank Mauritius Ltd
Ebene, Mauritius
01.2006 - 12.2007
- Led sales team to enhance customer engagement in credit card offerings.
- Developed training programmes to improve staff knowledge of credit products.
- Implemented strategic initiatives to streamline sales processes and increase efficiency.
- Mentored junior team members to foster professional growth and skill development.
- Coordinated cross-functional meetings to ensure alignment on credit card objectives.
- Handled complex customer complaints gracefully, maintaining a positive company image.
- Implemented effective sales techniques leading to better conversion rates.
- Coordinated sales strategies with marketing department for cohesive brand message.
- Fostered a positive working environment through clear communication and support.
- Boosted company reputation with excellent customer service skills.
- Developed new client relationships to expand market reach.
Education
Higher School Certificate - Business, Economics, Accounting, General paper, French
Imperial College
CurepipeACCA Level 1 - Accounting in Business, Management Accounting, Financial Accounting
ACCA
Port Louis, Port Louis DistrictBSC(Hons) Business Management with Specialisation - Business Management with specialisation
Open University of Mauritius
Curepipe, Plaines Wilhems DistrictSkills
- Process improvement understanding
- Delegation mastery
- Decision-Making autonomy
- Productivity improvement strategy
- Constructive criticism
- Tolerance and patience
- Decisive decision-making
- Policy implementation and enforcement
- Leadership proficiency
- Communication excellence
- Microsoft Excel
- Issue resolution
- Training and Development
- Process Improvement
- Project delivery reporting
- Key Performance Indicator (KPI) management
- Employee training and development
- Employee performance reviews
- Employee coaching and mentorship
- Performance appraisals
Languages
English
Fluent
French
Fluent
Affiliations
- Watching Football
- Reading
- Gym
Accomplishments
Best disbursement team - For record breaking disbursements
Timeline
Junior Team Leader (Loan Disbursement)
ABSA Bank Mauritius Ltd
08.2023 - Current
Operations Officer (Loan Disbursement)
ABSA Bank Mauritius Ltd
01.2022 - 07.2023
Underwriting Clerk
ABSA Bank Mauritius Ltd
01.2019 - 12.2021
MCIB Officer
ABSA Bank Mauritius Ltd
01.2014 - 12.2018
Mailing Officer
ABSA Bank Mauritius Ltd
05.2008 - 12.2013
Sales Team Leader - Credit card function
ABSA Bank Mauritius Ltd
01.2006 - 12.2007
Higher School Certificate - Business, Economics, Accounting, General paper, French
Imperial College
ACCA Level 1 - Accounting in Business, Management Accounting, Financial Accounting
ACCA
BSC(Hons) Business Management with Specialisation - Business Management with specialisation
Open University of Mauritius