Sara Nishi Jemima Jennah Chourimootoo
Rose-Belle
Summary
Dynamic Customer Account Specialist with proven expertise at Hewlett Packard Enterprise, excelling in client retention strategies, customer service and financial acumen. Achieved targeted recovery rates through strategic collections and negotiation, enhancing customer satisfaction. Skilled in document management and fostering teamwork, consistently driving improvements in service delivery and operational efficiency.
Overview
4
4
years of professional experience
Work History
Customer Account Specialist
Hewlett Packard Enterprise / Intrum
05.2024 - Current
- Conducted regular account reviews with clients to assess satisfaction levels and identify areas for improvement.
- Kept records and Managed Financial transactions of a portfolio of Accounts/entities.
- Reconciliations.
- Identifying of discrepancies within entities' cashflow.
- Setting up of newly booked entities/accounts.
- Invoicing process coordination/setting up.
- Coordinated with sales teams to ensure seamless transition from prospecting to account management stages.
- Handling, collection and default process coordination.
- Continually updated knowledge on industry trends and developments to better serve client needs.
- Completed routine and complex account updates to resolve problems.
- Built strong relationships with clients, vendors and stakeholders for loyal, profitable accounts.
- Generated and distributed monthly customer statements.
- Collaborated with team members to improve overall customer service experience.
- Prepared and submitted legal documents to initiate court proceedings.
- Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
- Created sales objectives and strategies to help struggling teams increase productivity and meet sales metrics.
Debts Collector/Negociation
Intrum Ltd
12.2022 - 05.2024
- Collaborated with team members to achieve monthly targets, promoting a positive work environment and boosting overall productivity.
- Contacted customers to discuss payment schedules and set up or immediately process payments.
- Reduced outstanding debts by implementing strategic collections tactics and maintaining open lines of communication with customers.
- Helped in finding strategic solutions to ensure a lowered percentage of customer complaints.
- Maintained high volume of calls and met demands of busy and productive group.
- Improved customer satisfaction by effectively resolving delinquent accounts through negotiation and payment plans.
- Trained new team members on scripts, company services, and collection strategies.
- Provided excellent customer service during difficult conversations, defusing tensions while effectively collecting payments.
- Consistently met or exceeded individual performance metrics while contributing to team goals as a reliable team player.
- Proactively identified opportunities for improvements in the collections process.
- Balanced persistence with empathy when pursuing overdue payments from individuals experiencing financial hardship.
Trainee Accountant
Espace Maison Ltd
06.2021 - 09.2021
- Consistently met deadlines for assigned tasks, contributing to overall efficiency within the accounting department.
- Contributed to timely completion of financial audits by compiling necessary documentation and providing accurate information.
- Using of Navision Tool for invoicing and other Accounting tasks.
- Demonstrated commitment to ongoing professional development through participation in industry seminars, workshops, and training sessions.
- Evaluation of Damage and discrepancies.
- Bank Reconciliations.
- Improved cash flow management with diligent monitoring of accounts receivable and timely follow-ups on outstanding payments.
- Accounting of Petty Cash.
- Initiated comprehensive account assessments to check viability, stability, and profitability of business operations.
Education
ACCA- Level 1 - Accounting And Finance
LCA
Ebene01-2024
No Degree - SCIENCES
Gaetan Raynal State College
Quatre Bornes, Mauritius11-2020
Skills
- Strong negotiation
- Client retention strategies
- Industry expertise
- Financial acumen
- Document management
- Client engagement
- Billing resolutions
- Customer engagement
- Issue investigations
- Territory growth
- Teamwork and collaboration
- Customer service
swimming/ snorkeling.
Swimming has always been the go to add in colours in my life ever since I was a child.
Once Every weekends, I am found at the seaside, either taking a dip or snorkeling. There is a delight in feeling
like one,basically merging with the waves from the intensity of the swims and the ocean and there is beauty in taking time under water,observing and admiring God's finest creation. It reminds me of and fuels a great sense of gratefulness for the beauty in passed moments,what is being lived in the present and what is yet to come.
Languages
English
Bilingual or Proficient (C2)
French
Bilingual or Proficient (C2)
Hindi
Upper intermediate (B2)
kreol
Bilingual or Proficient (C2)
Certification
-Internship Certification- Accountant Trainee.
-ACCA level 1 certification.
-Intrum (internal certifications):
1. Anti Money Laundering training.
2.Customer service/Relationship training.
3.Clean desk Policy.
4.ISO qualified.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Interests
Swimming and Snorkeling
Traveling
Animal life
Flora
Timeline
Customer Account Specialist
Hewlett Packard Enterprise / Intrum
05.2024 - Current
Debts Collector/Negociation
Intrum Ltd
12.2022 - 05.2024
Trainee Accountant
Espace Maison Ltd
06.2021 - 09.2021
ACCA- Level 1 - Accounting And Finance
LCA
No Degree - SCIENCES
Gaetan Raynal State College
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