Sara Nishi Jemima JENNAH CHOURIMOOTOO
Rose Belle,PL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Persuasive communicator focused on tapping into customer loyalty and bringing delinquent accounts current. Savvy to typical customer responses and prepared to use scripts and personal expertise to overcome objections. Confident and collected in challenging situations.
Accomplished professional offering great communication and customer service skills. Reliable and dedicated when working alone or as part of team.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
Work History
Customer Account Specialist
HPEFS/INTRUM
Mauritius
06.2024 - Current
- Provided exceptional customer service to customers with inquiries, complaints and requests.
- Reviewed customer accounts for accuracy and completeness of information.
- Resolved customer issues in a timely manner while maintaining excellent customer relationships.
- Manage customer accounts, ensuring timely processing of payments and resolution of billing inquiries.
- Handle customer concerns and queries while maintaining high levels of customer satisfaction.
- Collaborate with internal teams to streamline account management processes.
Debt Collector
Intrum Mauritius Ltd
Phoenix
12.2022 - Current
- Maintained detailed documentation regarding collection activities, customer conversations, and payment arrangements.
- Explained the consequences of non-payment in a professional manner.
- Verified accuracy of account information and updated records accordingly.
- Analyzed customer financial information and determined appropriate payment plans.
- Identified delinquent accounts and contacted debtors to negotiate payment terms.
- Developed strategies for collecting overdue payments while preserving customer relationships.
- Researched complex billing issues and provided solutions to resolve disputes.
- Assessed customer financial situations to identify hardship cases that required special consideration or alternative repayment options.
- Provided timely feedback on collection efforts to management.
- Monitored customer accounts for changes in payment patterns that could indicate fraud or other suspicious activity.
- Processed incoming payments from customers according to established procedures.
- Ensured all collection activities complied with applicable laws and regulations.
- Escalated unresolved disputes to legal counsel as necessary.
- Advised customers on methods of avoiding future delinquencies through budgeting techniques.
- Attended meetings with internal staff members to discuss best practices for collections processes.
- Conducted telephone interviews with debtors who had been referred by external agencies.
- Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
- Secured payments by following up with customers which disregarded promise to pay.
- Processed payments over phone and set up recurring drafts.
- Met demands of busy collections group by performing high volume of daily calls.
- Advised customers of necessary actions and strategies for debt repayment.
- Located and notified customers of delinquent accounts by mail, telephone or personal visits to solicit payment.
- Arranged debt repayment or established schedules for repayment based on customer's financial situation.
Trainee Accountant(Extension of the Contract)
Espace Maison Ltd
Trianon
07.2021 - 09.2021
- Reviewed and analyzed financial statements to fill data with damage and discrepancies in ledgers.
- Prepared journal entries, general ledgers and bank reconciliations.
- Assisted in the preparation of monthly closing activities and trial balance reports.
- Updating of Purchase invoices(Navision Tool)
- Accounting of Petty Cash
- Posting of Costing for foreign stock
- Update of KPI for water and electricity consumption.
- Allocation of Payment
- Filling of payment vouchers
- CRA
- Dispatch cheques to suppliers
- Filing
- Accounting of supplier invoices for payments.
Education
Sciences,mathematics,French
Gaetan Raynal State College
Quatre Bornes10-2021
Skills
- Patience and Persistence
- Client Relations
- Performance Improvements
- Accounting Systems
- Negotiation
- Performance Improvement Techniques
- Stress Tolerance
- Team spirited
- Meticulous and Assiduous
- Ability to maneuver under high pressure
Languages
English
Proficient
C2
French
Proficient
C2
Hindi
Intermediate
B1
Timeline
Customer Account Specialist
HPEFS/INTRUM
06.2024 - Current
Debt Collector
Intrum Mauritius Ltd
12.2022 - Current
Trainee Accountant(Extension of the Contract)
Espace Maison Ltd
07.2021 - 09.2021
Sciences,mathematics,French
Gaetan Raynal State College