Sarah Razzack
Port Louis
Summary
As a highly strategic and results-driven COO, recognized for exceptional ability to consistently deliver high levels of productivity and efficiency in completing tasks. Expertise lies in optimizing operations, overseeing finances, and developing strategic plans that seamlessly integrate processes and goals. Strong leadership, communication, and problem-solving skills leveraged to drive team performance and achieve organizational success.
Overview
17
17
years of professional experience
Work History
Finance COO and Regulatory Reporting Manager
HSBC Mauritius
11.2024 - Current
- Established policies and procedures to ensure efficient operations.
- Spearheaded initiatives to increase efficiency of operations in Finance Operations.
- Managed day-to-day operations of organization including daily reports submission to Regulator, scheduling team meeting to focus on priorities and address bottlenecks.
- Evaluated existing systems and processes for effectiveness then proposed changes where necessary.
- Fostered proactive attitude and future-focused thinking among staff in fast-paced environment.
- Established plans to address productivity, operational performance and staff retention and satisfaction.
- Fostered an environment of continuous improvement, encouraging learning and personal development.
- Implemented effective solutions to resolve operational problems and mitigate operational risks.
- Chaired meetings to discuss best practices initiatives and operational issues.
- Ensured all operations complied with legal and regulatory requirements.
- Trained, and mentored staff members to maximize productivity.
- Developed and implemented reporting procedures to ensure accuracy of data.
- Reviewed, updated, and maintained existing reports for accuracy.
- Generated daily, weekly, monthly, quarterly, and annual reports using various software tools.
- Ensured compliance with company policies related to reporting processes.
- Responded quickly to requests from senior management for additional information or clarification on existing reports.
- Implemented changes to improve the quality of reporting processes.
- Negotiate contracts with vendors and suppliers to reduce costs while maintaining quality standards.
Financial And Regulatory Reporting Assistant Manag
HSBC Mauritius
09.2022 - 10.2024
- Check and review of Regulatory Reports ensuring accuracy and completeness of data
- Prepare, analyse and recommend journal booking entries for accruals and prepayments
- Collaborated closely with team members to achieve project objectives and meet Regulatory and Group deadlines.
- Contributed innovative ideas and solutions to enhance team performance and outcomes
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Utilized various software and tools to streamline processes and optimize performance.
Financial And Regulatory Reporting Officer
HSBC Mauritius
06.2021 - 09.2022
- Compiled financial data from multiple sources to create detailed spreadsheets for Financial and Regulatory Reporting
- Analytical review on a daily basis to identify trends or discrepancies for daily reports.
- Generated weekly, monthly, quarterly reports as per the Bank of Mauritius guidelines.
- Maintained records of all reporting documents filed in accordance with company policies as well as Regulatory requirements
Underwriting Officer
HSBC Mauritius
07.2020 - 07.2021
- Conducted detailed reviews of credit cards and loan applications to determine creditworthiness and risk levels.
- Analyzed financial information, such as salary slips and bank statements, to evaluate customer eligibility for credit cards and loans.
- Performed in-depth analysis of customer credit profiles and determined optimal credit limits or lending terms.
- Prepared comprehensive reports on underwriting decisions for senior management review.
- Verified accuracy of customer documentation to ensure compliance with regulatory requirements.
- Collaborated closely with sales teams to ensure that all client needs were met in a satisfactory manner.
- Identified discrepancies between submitted applications and supporting documentation prior to approval.
- Participated in regular meetings with senior management personnel regarding performance metrics.
- Ensured that all internal guidelines were followed during the underwriting process.
- Managed workload to ensure timely and accurate processing of loan applications.
Business Financial Crime Risk Support Officer
HSBC Mauritius
04.2018 - 07.2020
- Analyzed financial transactions for any irregularities or potential criminal activity.
- Developed policies and procedures regarding financial crime prevention and detection.
- Assisted in developing strategies to mitigate risk associated with money laundering activities.
- Provided training to staff members on how to detect and prevent financial crimes.
- Investigated customers' backgrounds through public records searches, credit checks.
- Performed due diligence reviews on high-risk customers as required by regulatory bodies.
- Maintained up-to-date knowledge of relevant legislation pertaining to financial crimes.
- Maintained files, records, databases and prepared routine management reports.
Acting Network Support Officer
HSBC Mauritius
09.2017 - 03.2018
- Monitored branches performance, identified potential problems, and implemented solutions.
- Prepared reports summarizing branches activities and trends.
- Prepared training materials for staff members regarding customer service policies and procedures.
- Reviewed existing processes to ensure maximum efficiency was achieved.
- Organized weekly team meetings to discuss new strategies for improving customer service experience.
- Resolved complex and escalated support issues.
- Improved internal processes to increase customer response times and employee productivity.
- Mentored junior team members and managed employee relationships.
Personal Banker
HSBC Mauritius
08.2012 - 09.2017
- Provided customer service to clients, including answering questions and resolving issues.
- Conducted account openings and closings for clients.
- Greeted customers upon entering the bank and directed them to appropriate personnel or services.
- Developed relationships with customers by providing exceptional service in order to increase sales opportunities.
- Promoted additional bank services through personal contact with customers.
- Provided guidance on how best to utilize online banking tools for maximum benefit.
- Facilitated resolution of customer disputes in a fair manner while protecting the interests of the bank.
- Educated customers on variety of retail products and digital solutions, enhancing customer experience.
Teller
HSBC Mauritius
06.2008 - 07.2012
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Verified customers' identification to ensure compliance with laws and regulations.
- Balanced cash drawers on a daily basis.
- Identified opportunities to refer customers to other areas of the bank for additional services.
- Cross-sold bank products by answering inquiries, informing customers of new services and promotions.
Education
Some College (No Degree) -
Renganaden Seeneevassen State Secondary School
Port LouisFCCA - ACCA
Association of Chartered Certified Accountants
11-2017
Skills
- Efficiency Improvement Management
- Project Execution
- Process improvement
- Risk Assessment
- Regulatory Framework Development
- Project management
- Meticulous Attention to Detail
Languages
English
Proficient
C2
French
Proficient
C2
Hindi
Upper Intermediate
B2
Timeline
Finance COO and Regulatory Reporting Manager
HSBC Mauritius
11.2024 - Current
Financial And Regulatory Reporting Assistant Manag
HSBC Mauritius
09.2022 - 10.2024
Financial And Regulatory Reporting Officer
HSBC Mauritius
06.2021 - 09.2022
Underwriting Officer
HSBC Mauritius
07.2020 - 07.2021
Business Financial Crime Risk Support Officer
HSBC Mauritius
04.2018 - 07.2020
Acting Network Support Officer
HSBC Mauritius
09.2017 - 03.2018
Personal Banker
HSBC Mauritius
08.2012 - 09.2017
Teller
HSBC Mauritius
06.2008 - 07.2012
Some College (No Degree) -
Renganaden Seeneevassen State Secondary School
FCCA - ACCA
Association of Chartered Certified Accountants
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