Sarah Joomun
Summary
im a highly active person, always ready to help and lean something new .self motivated and quick learner.
Overview
1
1
year of professional experience
Work History
Reservation Agent
Arabian Tours
12.2022 - 12.2023
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Provided customers with information about availability and pricing.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Resolved various issues and discrepancies for customers.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- reserving activities for customers throught thier jurney
Account Clerk
Buffalo Developments
01.2023 - 05.2023
- Set up and updated Excel spreadsheets to track financial data.
- Provided clerical support to department, such as filing, copying and restocking supplies.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Applied mathematical abilities to calculate and check figures in accounting systems.
- Created and distributed invoices and processed incoming payments to keep records accurate and current.
- Tracked and documented expenses for budgetary purposes.
- Generated invoices upon receipt of billing information and tracked collection progress.
Cahier
Dream Price
11.2022 - 11.2022
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Tallied cash drawer at beginning and end of each work shift.
Guest Relations Officer
LE MERDIEN
08.2022 - 08.2022
- Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
- Greeted guests upon arrival and offered assistance.
- Assisted guests with check-ins, account inquiries and any additional services needed.
- Answered guest inquiries and provided information regarding hotel services and amenities.
- Recommended hotel services or amenities that guest may find useful.
- Maintained consistent positive customer feedback.
- Provided guest assistance and recommendations for tourist attractions.
Education
Bachelor of Science - Banking And International Finance
University of Technology of Mauritius
Mauritius ,point Aux Sable Ocep College
Mauritius , Port-louis 01.2022
Arabic ,accounting ,mathematics ,computer Science,
Muslim Girls College
Port-louis, Mauritius MUSLIM GIRLS COLLEGE
Port-louis ,mauritius Skills
- Customer Accounts Management
- Promotions Programs
- Service Quality
- Hotel Booking
- Customer Reservations
- Agent Coordination
- Schedule Maintenance
reading ,cooking,serfing on net , exercising
exercicing helps me keep fit and releif my stress. as says your diet in not only what u eat but also what u listen to and watch also is part fo ur diet. i always try to cook healthy food to keep me fit. i read articles at my free time.
Languages
arabic
Native language
English
Advanced
C1
French
Advanced
C1
Timeline
Account Clerk
Buffalo Developments
01.2023 - 05.2023
Reservation Agent
Arabian Tours
12.2022 - 12.2023
Cahier
Dream Price
11.2022 - 11.2022
Guest Relations Officer
LE MERDIEN
08.2022 - 08.2022
Bachelor of Science - Banking And International Finance
University of Technology of Mauritius
Ocep College
Arabic ,accounting ,mathematics ,computer Science,
Muslim Girls College
MUSLIM GIRLS COLLEGE
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