Sarah - Jane Sullivan
Summary
Detail-oriented, with strong expertise in admissions processes and offering professional and diligent administrative support to both staff and guests. Always ready to help others, resolve problems and improve processes. Willingness to take on added responsibilities to meet team goals. Brings positive attitude and commitment to continuous learning and growth.
Overview
16
16
years of professional experience
Work History
Admissions Assistant
Northfields International School
05.2016 - 12.2024
- Supported admissions team in achieving enrollment goals with diligent application review and decision-making processes.
- Maintained up-to-date knowledge of institutional policies, procedures, and programs to provide informed guidance to prospective students.
- Assisted applicants with admissions packet and served as point of contact throughout admissions process.
- Answered phones, called prospects and handled initial email contacts for applicants.
- Led tours of the campus for potential students and families
- Collaborated with other departments to ensure seamless integration of new students into the school community.
- Monitored application progress closely, identifying potential areas for improvement or clarification as needed.
- Actively participated in professional development opportunities, staying current on best practices within higher education admissions workspaces.
- Established administrative work procedures to track staff's daily tasks.
Administrative Officer
E Brokers Ltd
06.2010 - 04.2016
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Responded to customer requests for products, services, and company information.
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
- Documented customer interactions and transactions for accurate, up-to-date records.
- Assisted clients in filing claims, coordinating with adjusters to expedite the process and secure fair settlements.
- Fostered strong relationships with clients, providing personalized service and assistance on various insurance products.
Insurance Customer Service Representative
Mauritius Union Assurance
10.2008 - 06.2010
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Maintained up-to-date knowledge of insurance products to provide accurate information to customers.
- Processed insurance claims to ensure timely support for customers in need.
Education
Certificate in English For Business - Level 2 -
London Chamber of Commerce & Industry
Port Louis01-2003
Bachelor of Arts - French
University of London
Via MALEM, External Student01-2002
Diplome Approfondi De Langue Française - French
Alliance Française, Ile Maurice
Port Louis01-1998
High School Diploma -
Loreto Convent, Port Louis
Port Louis01-1996
Skills
- Office administration
- Sales experience
- Academic advising
- Open house preparation
- Confidentiality
- Fast learner
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Reliability
Timeline
Admissions Assistant
Northfields International School
05.2016 - 12.2024
Administrative Officer
E Brokers Ltd
06.2010 - 04.2016
Insurance Customer Service Representative
Mauritius Union Assurance
10.2008 - 06.2010
Certificate in English For Business - Level 2 -
London Chamber of Commerce & Industry
Bachelor of Arts - French
University of London
Diplome Approfondi De Langue Française - French
Alliance Française, Ile Maurice
High School Diploma -
Loreto Convent, Port Louis
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