Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Professional Courses And Training
Work Phone Number
References
Languages
Timeline
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SARAH BIBI NOORMAHAMUD

Port Louis,PL

Summary

Hardworking Relationship Manager proficient at devising personalized solutions to meet all types of customer demands. Positive and upbeat team player and clear communicator with demonstrated success over 17 years of banking experience. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly motivated with desire to take on new challenges. Strong worth ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

15
15
years of professional experience

Work History

Premier Banking Relationship Manager

Barclays Bank Mauritius Ltd
11.2017 - 01.2020
  • Set up and completed loans with and without security
  • Created financial management mechanisms to minimize financial risk to business
  • Coordinated approval or rejection of lines of credit or commercial, real estate or personal loans
  • Provided customers with first-rate experience and developed long-lasting relationships
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge
  • Delivered solution-based strategies to customers to solve pending issues on accounts
  • Determined charges for services requested, collected deposits or payments, and arranged for billing
  • Drove customer escalations to resolution by engaging directly with clients
  • Consulted with customers to resolve service and billing issues
  • Developed, implemented, and monitored programs to maximize customer satisfaction
  • Addressed inquiries from clients and department team members
  • Helped customers open accounts, make deposits, update information, and carry out range of routine actions
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance
  • Coached and motivated new employees, driving performance development within team
  • Provided exemplary level of service to customers to extend relationships for future business opportunities
  • Trained and mentored new team members to promote productivity, accuracy, and friendly customer service.

Prestige Relationship Manager

Barclays Bank Mauritius Ltd
09.2008 - 10.2017
  • Set up and completed loans with and without security
  • Created financial management mechanisms to minimize financial risk to business
  • Coordinated approval or rejection of lines of credit or commercial, real estate or personal loans
  • Provided customers with first-rate experience and developed long-lasting relationships
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge
  • Delivered solution-based strategies to customers to solve pending issues on accounts
  • Determined charges for services requested, collected deposits or payments, and arranged for billing
  • Drove customer escalations to resolution by engaging directly with clients
  • Consulted with customers to resolve service and billing issues
  • Developed, implemented, and monitored programs to maximize customer satisfaction
  • Addressed inquiries from clients and department team members
  • Helped customers open accounts, make deposits, update information, and carry out range of routine actions
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance
  • Provided exemplary level of service to customers to extend relationships for future business opportunities.

Customer Advisor

Barclays Bank Mauritius ltd
09.2005 - 08.2008
  • Consulted with customers to discuss concerns and offer detailed information
  • Maintained thorough and detailed documentation of customer interactions and outcomes
  • Used different knowledge banks to research customer problems and develop accurate responses
  • Engaged with customers and worked to resolve product and service issues.

Billing Officer

Accenture Ltd
04.2005 - 08.2005
  • Performed data import, scanning or manual keying processes to verify invoice accuracy
  • Managed numerous client accounts to track and collect money owed
  • Expedited payments by verifying accuracy and currency of vendor information
  • Completed efficient drop and bulk filing to maintain well-organized and easily accessed systems
  • Maintained accounting ledgers by verifying and posting account transactions
  • Managed all payments processing, invoicing, and collections tasks
  • Investigated and resolved issues to maintain billing accuracy
  • Worked with team members and leadership to identify and develop process improvements
  • Eliminated inaccuracies in accounts payable payments by verifying information prior to generating checks and electronic payment transfers
  • Processed and sent invoices, adjustments, and credit memos to customers
  • Participated in workshops, seminars, and training classes to gain stronger education in industry updates and federal regulations.

Elite Banking Relationship Manager

Bank One Ltd
02.2020
  • Developed marketing plan based on client data to acquire new relationships and expand existing ones
  • Achieved client loyalty through quality, productivity, service, and proactive management
  • Coordinated approval or rejection of lines of credit or commercial, real estate or personal loans
  • Built long-term relationships with lucrative clients by utilizing active listening, effective communication, and dynamic interpersonal skills
  • Conducted comprehensive relationship reviews to understand and develop solutions for client needs, partnering with specialists to resolve specific issues
  • Established strong client relationships to drive business development
  • Delivered positive experiences to customers at every touch point through clear communication and implementing strategies to improve satisfaction
  • Addressed inquiries from clients and department team members
  • Collaborated with managers to identify and develop new markets according to strategic plan, analyzing potential opportunities and challenges
  • Provided information on technology resources to improve client financial well-being
  • Advised and counseled customers on financing and related matters, courteously educating clients and responding to inquiries
  • Collaborated with various departments to improve communication and deliver individualized customer solutions
  • Conducted due diligence and fulfilled compliance requirements, communicating with other departments to complete requests.

Education

MBA- GENERAL MANAGEMENT -

OPEN UNIVERSITY OF MAURITIUS

DEGREE – BCOM MANAGEMENT -

UNIVERSITY OF SOUTH AFRICA

HIGHER SCHOOL CERTIFICATE -

SAINT ANDREWS COLLEGE

Skills

  • Issue Resolution
  • Value Selling
  • Account Management
  • Customer Service
  • Excellent Communication
  • Relationship Building
  • Portfolio Growth
  • Client Acquisition
  • Customer Relationships
  • Time Management
  • Critical Thinking
  • Service Assistance
  • Business Relationship Management
  • Proactive and Focused
  • Problem Anticipation and Resolution
  • Service-Oriented
  • Creative and Innovative
  • Willing to Learn
  • Prioritizing and Planning
  • Adaptable to Changing Conditions
  • Work Planning

Accomplishments

  • Certificate of recognition by Bank One ltd- 5th Oct 2021- For exceeding 3rd Quarter Personal Target
  • Certificate of appreciation by Bank One ltd for the customer week- For dedication and efforts to go beyond to support customers.
  • Certificate of recognition by Bank One ltd- 21st Jan 2023- for being the Lending Superstar 2022
  • Awarded best Prestige Relationship Manager for H1 and Q3 for 2017- By Barclays Bank Mauritius ltd
  • Awarded for the best Prestige Relationship Manager for the year 2016 –By Barclays Bank Mauritius ltd
  • Awarded the best customer service Hero- Quarter 1- April 2016- Barclays Bank Mauritius Ltd
  • Awarded best service Champion – July 2014- By Barclays Bank Mauritius ltd
  • Awarded best service champion- September 2014- By Barclays Bank Mauritius ltd

Professional Courses And Training

  • Certificate in Banking and Finance, With the institution of Knowledge of Arts Ltd, MQA approved
  • Certificate of Attendance for the training Premier Sales Relationship Management, Barclays bank Mauritius, 05/01/13
  • Certificate of Attendance for the training Expert Relationship Sales Management, Barclays Bank Mauritius, 08/01/13
  • Certificate of Attendance for the training Business Etiquette, Mauritius Institute of Training and Development, 07/01/13
  • Training on Customer Relationship Management, Institution of Dale Carnegie, 05/01/16
  • Training on High Impact Presentation, Institution of Dale Carnegie, 11/01/17
  • Certification of attendance from Stafford & Chan for attending workshop on Enhancing Client Experience, 02/01/22

Work Phone Number

52579567

References

Upon Request

Languages

Proficient, Proficient

Timeline

Elite Banking Relationship Manager

Bank One Ltd
02.2020

Premier Banking Relationship Manager

Barclays Bank Mauritius Ltd
11.2017 - 01.2020

Prestige Relationship Manager

Barclays Bank Mauritius Ltd
09.2008 - 10.2017

Customer Advisor

Barclays Bank Mauritius ltd
09.2005 - 08.2008

Billing Officer

Accenture Ltd
04.2005 - 08.2005

MBA- GENERAL MANAGEMENT -

OPEN UNIVERSITY OF MAURITIUS

DEGREE – BCOM MANAGEMENT -

UNIVERSITY OF SOUTH AFRICA

HIGHER SCHOOL CERTIFICATE -

SAINT ANDREWS COLLEGE

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