Sara Hoseinbukus
Port Louis
Summary
Dedicated and flexible hospitality professional with a versatile background in customer service and training. Strong communicator, adept at inventory management and optimizing guest experiences. Ready to contribute to team success and elevate service standards.
Overview
4
4
years of professional experience
2022
2022
years of post-secondary education
Work History
Sales Girls
Mzn Trading
Port-Louis
2024.03 - Current
- Assisted customers with product selection and provided personalized service.
- Maintained inventory levels and organized merchandise displays effectively.
HR/Training Officer
Maradiva Villas Resort & Spa
Flic en Flac
2023.06 - 2024.03
- Developed engaging training materials for resort staff across various departments.
- Facilitated training sessions on customer service and hospitality best practices.
- Assisted in onboarding new employees, ensuring smooth integration into the team.
Restaurant Hostess
Meridien île Maurice
Balaclava
2022.12 - 2023.01
- Greeted and welcomed guests upon arrival at the restaurant.
- Managed reservation system to ensure smooth guest flow.
- Assisted guests with seating preferences and special requests.
Kitchen (internship)
Meridien île Maurice
Balaclava
2022.09 - 2022.09
Restaurant Hostess/Waitress (Internship)
Meridien île Maurice
Balaclava
2022.08 - 2022.08
- Greeted guests warmly and ensured a positive first impression.
- Managed reservation system to optimize seating and guest flow.
- Assisted in training new host staff on procedures and customer service.
Receptionist (Internship)
Meridien île Maurice
Balaclava
2022.07 - 2022.07
- Greeted guests warmly upon arrival at the luxury resort.
- Managed phone calls and directed inquiries to appropriate departments.
- Scheduled appointments and maintained an organized front desk calendar.
Housekeeping (Internship)
Meridien île Maurice
Balaclava
2022.06 - 2022.06
- Assisted in daily operations and guest services at Meridien île Maurice.
- Supported event planning and coordination for various hotel functions.
- Managed inventory and supplies for front desk operations efficiently.
Sales Girl (School holidays)
Ipanema
Port-Louis
2021.11 - 2021.12
- Assisted customers in selecting footwear and accessories to enhance shopping experience.
- Maintained store displays to showcase products effectively and attractively.
- Processed transactions accurately using point-of-sale systems for purchases.
Education
Diploma In International Tourism And Management -
Polytechnics Mauritius
2021.03 - 2023.02
Muslim Girl College
Port LouisSkills
- Customer service
- Able to communicate effectively with customers
- Open to new ideas and willing to learn new ways of doing things
- Flexible mindset
- Able to work in team
- Software skills
- Inventory management
- Time Management
- Payroll
- Fluent in English/French/Creole
- Language not really fluent: Chinese/Arabic
Timeline
Sales Girls
Mzn Trading
2024.03 - Current
HR/Training Officer
Maradiva Villas Resort & Spa
2023.06 - 2024.03
Restaurant Hostess
Meridien île Maurice
2022.12 - 2023.01
Kitchen (internship)
Meridien île Maurice
2022.09 - 2022.09
Restaurant Hostess/Waitress (Internship)
Meridien île Maurice
2022.08 - 2022.08
Receptionist (Internship)
Meridien île Maurice
2022.07 - 2022.07
Housekeeping (Internship)
Meridien île Maurice
2022.06 - 2022.06
Sales Girl (School holidays)
Ipanema
2021.11 - 2021.12
Diploma In International Tourism And Management -
Polytechnics Mauritius
2021.03 - 2023.02
Muslim Girl College