Sara Hoseinbukus
Port Louis
Summary
Dedicated and flexible hospitality professional with a versatile background in customer service and training. Strong communicator, adept at inventory management and optimizing guest experiences. Ready to contribute to team success and elevate service standards.
Overview
4
4
years of professional experience
2022
2022
years of post-secondary education
Work History
Sales Girls
Mzn Trading
Port-Louis
03.2024 - Current
- Assisted customers with product selection and provided personalized service.
- Maintained inventory levels and organized merchandise displays effectively.
HR/Training Officer
Maradiva Villas Resort & Spa
Flic en Flac
06.2023 - 03.2024
- Developed engaging training materials for resort staff across various departments.
- Facilitated training sessions on customer service and hospitality best practices.
- Assisted in onboarding new employees, ensuring smooth integration into the team.
Restaurant Hostess
Meridien île Maurice
Balaclava
12.2022 - 01.2023
- Greeted and welcomed guests upon arrival at the restaurant.
- Managed reservation system to ensure smooth guest flow.
- Assisted guests with seating preferences and special requests.
Kitchen (internship)
Meridien île Maurice
Balaclava
09.2022 - 09.2022
Restaurant Hostess/Waitress (Internship)
Meridien île Maurice
Balaclava
08.2022 - 08.2022
- Greeted guests warmly and ensured a positive first impression.
- Managed reservation system to optimize seating and guest flow.
- Assisted in training new host staff on procedures and customer service.
Receptionist (Internship)
Meridien île Maurice
Balaclava
07.2022 - 07.2022
- Greeted guests warmly upon arrival at the luxury resort.
- Managed phone calls and directed inquiries to appropriate departments.
- Scheduled appointments and maintained an organized front desk calendar.
Housekeeping (Internship)
Meridien île Maurice
Balaclava
06.2022 - 06.2022
- Assisted in daily operations and guest services at Meridien île Maurice.
- Supported event planning and coordination for various hotel functions.
- Managed inventory and supplies for front desk operations efficiently.
Sales Girl (School holidays)
Ipanema
Port-Louis
11.2021 - 12.2021
- Assisted customers in selecting footwear and accessories to enhance shopping experience.
- Maintained store displays to showcase products effectively and attractively.
- Processed transactions accurately using point-of-sale systems for purchases.
Education
Diploma In International Tourism And Management -
Polytechnics Mauritius
03.2021 - 02.2023
Muslim Girl College
Port LouisSkills
- Customer service
- Able to communicate effectively with customers
- Open to new ideas and willing to learn new ways of doing things
- Flexible mindset
- Able to work in team
- Software skills
- Inventory management
- Time Management
- Payroll
- Fluent in English/French/Creole
- Language not really fluent: Chinese/Arabic
Timeline
Sales Girls
Mzn Trading
03.2024 - Current
HR/Training Officer
Maradiva Villas Resort & Spa
06.2023 - 03.2024
Restaurant Hostess
Meridien île Maurice
12.2022 - 01.2023
Kitchen (internship)
Meridien île Maurice
09.2022 - 09.2022
Restaurant Hostess/Waitress (Internship)
Meridien île Maurice
08.2022 - 08.2022
Receptionist (Internship)
Meridien île Maurice
07.2022 - 07.2022
Housekeeping (Internship)
Meridien île Maurice
06.2022 - 06.2022
Sales Girl (School holidays)
Ipanema
11.2021 - 12.2021
Diploma In International Tourism And Management -
Polytechnics Mauritius
03.2021 - 02.2023
Muslim Girl College