Sanya Laveensha Boolakey
Curepipe
Summary
Energetic and performance-driven Senior Broking Assistant with a 5-year track record of enhancing customer satisfaction and effectively handling challenging clients. Demonstrated ability to defuse difficult situations and maintain a positive and professional demeanor. Committed to delivering exceptional service and building strong customer relationships.
Overview
8
8
years of professional experience
Work History
Senior Broking Assistant
CGRE Africa Ltd
10.2023 - Current
- Working in full synchronization with the whole team in order to achieve the ambition and strategic objectives
- Oversees risk placement and maintenance, including the creation of documentation (underwriting submissions, market reform contracts, wording endorsements) to support placement
- Comply with the company and legal rules, procedures and training needs
- Retains current working knowledge of all applicable regulations
- Guarantees proficient and expert account servicing procedures Underwriter submissions and reinsurance slips; handles slip Endorsements; and bargains for custom wordings to satisfy the demands of the customer
- Exhibits outstanding technical expertise and the capacity to explain It to a range of audiences, including internal and underwriters, brokers abroad, and insureds
Customer Relationship Officer
Proxy Brokers Co Ltd
04.2020 - 09.2023
- Skilled at working independently and collaboratively in a team environment
- Learning and understanding company insurance products
- Providing customers with detailed information about policies and products
- Gather information from your clients, assessing their insurance needs and risk profile
- Research insurance companies' policies and negotiate with underwriters to find the most suitable insurance for your clients at the best terms
- Build and maintain ongoing relationships with clients
- Discussing and assessing clients' current and future insurance needs
- Foresee clients' insurance needs (renewal/amendments on policies)
- Monitoring of Motor/Non Motor Renewals of new and existing Clients
Insurance Officer
JMU Ltd
03.2018 - 03.2020
- Building and maintaining ongoing business relationship with clients
- Discussing and assessing clients' current and future insurance needs
- Meeting clients to get an in-depth understanding of their insurance needs with Sales Team
- Foresee clients' insurance needs (renewal/amendments on policies)
- Liaising and building relationship with insurance provider
- Preparation, submission, recording and follow up of quotations
- Processing of new business for Individual & Corporate Insurances (Mainly for Non - Motor
- Insurances & also assist for Motor Insurances)
- Notification and follow up of Claims with Insurance Company and Clients
- Monitoring of Motor/Non Motor Renewals of new and existing Clients
- Ability to assess a claim (Motor/Non Motor) prior to notification to Insurance Company
- Undertaking general administrative duties
Trainee Insurance Officer
JMU Ltd
01.2018 - 03.2018
- To assist in the underwriting and servicing of clients
- To prepare and process quotations and policies
- To follow up clients files and assist in the developing of the motor insurance portfolio
Personal Assistant to Director
JMU Ltd
09.2017 - 01.2018
- Oversaw personal and professional calendars and coordinated appointments for future events
- Maintained appropriate filing of personal and professional documentation
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation
- Responded to emails and other correspondence to facilitate communication and enhance business processes
Trainee Receptionist/Administrative Assistant
JMU Ltd
07.2017 - 09.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Restocked supplies and placed purchase orders to maintain adequate stock levels
- Executed record filing system to improve document organization and management
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient
- Scheduled office meetings and client appointments for staff teams
Trainee Administrative Clerk
Tourism Employees Welfare Fund/Ministry of Tourism
01.2017 - 06.2017
- Answers phone calls and emails
- Performs data entry and filing tasks for accounts payable
- Receives, records, and distributes packages and mail
- Scheduling appointments, managing files, and assisting with office tasks
Education
Young Insurance Professional Programs - Ongoing
Africa Re
HIGHER SCHOOL CERTIFICATE -
Loreto College
01.2016
SCHOOL CERTIFICATE -
Loreto College
01.2014
Diplôme En Langue Française (DELF) - undefined
Loreto College
07.2015
Skills
- Strong excellence to achieve standard of excellence and quality outcomes
- Emphasis on team spirit
- Ability to work and perform well under pressure
- Strong learning capabilities and willingness to learn
- Enjoy working as part of a multi-disciplined team
- Enthusiastic in carrying out responsibilities
- IT Literacy (Microsoft Words/Excel/PowerPoint)
LANGUAGES
French: C2 Proficient
Proficient
C2
English: C1 Advanced
Advanced
C1
Hobbies and Interests
Reading, Swimming, Trail, Social Media
Timeline
Senior Broking Assistant
CGRE Africa Ltd
10.2023 - Current
Customer Relationship Officer
Proxy Brokers Co Ltd
04.2020 - 09.2023
Insurance Officer
JMU Ltd
03.2018 - 03.2020
Trainee Insurance Officer
JMU Ltd
01.2018 - 03.2018
Personal Assistant to Director
JMU Ltd
09.2017 - 01.2018
Trainee Receptionist/Administrative Assistant
JMU Ltd
07.2017 - 09.2017
Trainee Administrative Clerk
Tourism Employees Welfare Fund/Ministry of Tourism
01.2017 - 06.2017
Diplôme En Langue Française (DELF) - undefined
Loreto College
Young Insurance Professional Programs - Ongoing
Africa Re
HIGHER SCHOOL CERTIFICATE -
Loreto College
SCHOOL CERTIFICATE -
Loreto College
Similar Profiles
MERCY OMACHONU OGUCHEMERCY OMACHONU OGUCHE
Senior Programmes Coordinator at Leadership Accountability Excellence and Professionalism in Africa (LEAP Africa)Senior Programmes Coordinator at Leadership Accountability Excellence and Professionalism in Africa (LEAP Africa)
Francis KaleveraFrancis Kalevera
Acquire to Retire Analyst at Safaricom PLC, MPESA Africa, MPESA South AfricaAcquire to Retire Analyst at Safaricom PLC, MPESA Africa, MPESA South Africa
GOSIAME RUTH MOLOISANEGOSIAME RUTH MOLOISANE
SHEQ Assistant at MINCON SOUTH AFRICA - DRICONEQ AFRICASHEQ Assistant at MINCON SOUTH AFRICA - DRICONEQ AFRICA